London Heathrow Cars Anmeldelser 

I was amazed to see there are more negative ratings than good on this site for what I have found to be an excellent and dependable company. I have used them now many times for periodic trips to LHR even since I moved from Central London to Clapham after covid, and find them a reliable, good value business using top end cars with excellent drivers.

Excellent service, Heathrow-London-Heathrow. On time, good cars, good driving, helpful drivers. Recommended.

Lovely reliable drivers and comfortable and clean cars

We had family visiting from Germany who didn't speak any English and our driver was very warm and welcoming to them and made their 2 hour car journey one they look back on fondly rather than a sore spot of their vacation!

On time
Car’s high end
Pleasant drivers
What more can ask for

Confirmation email the night before with the driver’s name and number was reassuring. Aman was early and texted his presence. Comfortable drive and a stress free start to our trip.

Avoid. Booked call on arrival (which you have to pay extra for!). No driver when I landed. Lady on the phone then explained this means they don’t send any drivers til AT LEAST AN HOUR after the flight lands. This for a fare that was over an hundred quid. Every other taxi firm I’ve used previously will monitor the flight number and plan accordingly. She seemed really pleased I hadn’t read whatever small print is buried in the terms and conditions too. They all need customer service lessons, but in the meantime I definitely won’t be booking again.

In June of 2023, my wife and I discovered that on the date of our arrival at London Heathrow in July 2023, there were scheduled rail strikes to occur. We considered Uber to get to our destination; however, we had heard that Uber was unreliable. Looking online, we booked London Heathrow Cars for a guaranteed transport method to our destination, which required paying in full upfront.

London Heathrow Cars clearly stated the following in the FAQ section on their website at the time of our booking.

If you cancel 24 hours or more before the pick-up time, we'll refund the full fare minus a £10.00 cancellation fee

If you cancel less than 24 hours before the pick-up time, the full fare is retained

As such, we weren't worried as we could cancel up to 24 hours before the pick-up time. We were able to get picked up from the airport by a relative, and consequently, we cancelled our booking roughly 39 hours before our scheduled pick-up time.

We cancelled via the website and took screenshots, including the date/time, the message sent and the confirmation message received. I followed up with London Heathrow Cars via email the following morning, 24 hours before the previously scheduled pick-up time. They responded quickly, advising that a refund would be processed and may take 3 to 5 business days to go through.

I checked my credit card a week later, and no refund. I followed up with London Heathrow cars repeatedly, five times in total. Each time, they were very responsive to email back, stating that they would check with their accounts team. But then, nothing further was ever communicated.

After two weeks of that, I knew I was getting the runaround. I opened a dispute case with PayPal and provided them with the screenshots I had taken and the complete email correspondence. Within a few days, PayPal closed the case in my favour, and I had a full refund provided.

London Heathrow Cars' lack of integrity and unethical behaviour has now earned them this negative review and further bad publicity, which, by all accounts, from what can be read online, they do not need. I would never consider using this company in the future and would avoid them.

My unsolicited advice to all who may experience a similar situation is, if after cancelling 24 hours before the scheduled pick-up and the refund is not received after a reasonable timeframe, follow up a couple of times with London Heathrow Cars and, failing that, promptly dispute the charge with Paypal or with your credit card company.

Don't let London Heathrow Cars steal from you! They did nothing to earn your money if they didn't provide a service. But when London Heathrow Cars don't adhere to their own published rules, what they do earn is a negative review such as this, and they will be paid in full!

Booked online one day before our return from our holiday in Majorca,then read reviews on trustpilot.
Worried all day they’d not turn up! The driver rang me when we landed I was still on the plane he waited 40 mins outside airport then collected us when I rang him back ,a very pleasant man too.Maybe I was lucky but I have no complaints.

I booked a car with London Heathrow Cars for which they took payment. They told me they couldn’t accomodate my request and that I would be refunded. They are yet to refund me and won’t answer any communication. This is a scam company. Do not book with them!

I paid for a meet and greet pick up for my family after a long flight this failed they had to wait for the driver this was now 3 weeks ago I was promised a refund on the meet and greet and I’m still chasing them

Terrible service, called to book a taxi for a 16 minute drive to Heathrow airport with 22 hours notice. They wanted to charge us £46 one way, felt we had no other option and they pre charged our card without telling us they had a no cancellation policy because it was less than 24 hours.
I found airport parking for less than they wanted to charge us so rang back less than 20 minutes later to ask to cancel to be told they wouldn’t refund anything at all. More than happy to have paid a cancellation fee but £46 for absolutely nothing is a disgrace, I’m sure they’d not even assigned a driver in the less than 20 minutes it took for me to call back.
I felt bad for the operator on the phone as he was genuinely apologetic.
They’ve just made nearly £50 for doing absolutely nothing.

Last December I made a booking for my daughter and grandson to be collected from Heathrow after their flight from San Francisco on Boxing Day morning. Unfortunately my grandson was taken ill and they were unable to take the flight. I phoned as soon as I knew and ‘successfully’ cancelled the booking and was told I would receive a refund lees a handling charge of £10. After at least four telephone calls and being told it would be referred to ‘accounts’ for payment as a matter of urgency, I am still awaiting the refund.
Update: After contacting Mastercard to begin a chargeback procedure I have received an email from LHC apologising for ‘missing out the refund in error’ and I should receive the refund in the next few days.

Awful experience with these people tried to contact them 3 days in a row. When I did eventually get someone on the line and I asked to send an AA inspector to look at a car before I bought it they ran a mile and completely ignored my messages. Avoid these people at all costs the products they sell are not up to standard. Just read the reviews on google so many people have been ripped off.

Trying to PROFIT off giving my service to another company without telling me

When I landed, I had texts from a random car company that I had not heard of that detailed my name and home address. Additionally, a driver from that company called me to ask about my booking. When I told him that I had not booked with his company, but with London Heathrow Cars, he had not heard of your company. I called London Heathrow Cars and the man who answered informed me that you had hired this other company to take the booking as you couldn’t take it due to a driver emergency.

This is not acceptable. There was no attempt by London Heathrow Car to contact me and inform me of the change or to ask my permission to share my personal information with another company.

I was scared. I’m was travelling alone and as a women that is already unnerving.

Luckily, this time I was able to contact London Heathrow Cars and get the reassurance that it was legitimate and the car/driver were perfectly acceptable; however, the way in which it was handled by London Heathrow Cars was not.

I requested that at minimum the fare difference returned me — it was mentioned in the text from the other company that their fare was £55. I had already paid London Heathrow Cars £85 when I made my reservation.

It is unacceptable for London Heathrow Cars to attempt to make a £30 profit off delegating my reservation without my permission and without trying to contact me about it. It would be unacceptable for London Heathrow Cars to make the profit even if they had done those things and they should have automatically refunded me the difference. London Heathrow Cars should have done this even if I hadn’t found out about the fare difference myself.

After three weeks, having called twice and emailed twice regarding my complaint, I was offered a £25 refund — not even the entire fare difference. I thought I was being generous, only asking for the fare difference and not a full refund; however, they couldn’t even do the minimal right thing to fix the problem.

I’m appalled by the unprofessional and indifferent treatment by London Heathrow Cars. Myself and my family have used their services many times before this with no issues. We will not be using them again.

Booked a pickup in south east london to go to heathrow T2. driver apparently went to T2 and was waiting for us there. Our booking confirmation was clear on the pickup point. I normally use addison lee who are completely reliable but were fully booked on that day. As others have said, don't rely on heathrow cars.

Don't rely on them. Prebooked with them, including flight details and they cancelled the booking when they found the flight was delayed as 'no one wants to work that late'. Landed 12.30am on a Saturday night/Sunday morning which didn't seem that unrealistic to expect the service I had booked from a firm that operates out of Heathrow. If they regularly refuse to honour bookings because of flight delays they should make that clear on their website. Took a black cab which turned out to be marginally cheaper in the end!

I had a car booked for the friday 8th of July, all confirmed, to be surprised that they emailed me canceling the job because their driver left them a message he tested covid positive!!!
If its a reputable company they should have a back up drivers, was he the only one????
It was a weekend and you can imagine no other way to find another booking, it's a chaos and lies. They asked me to arrange another way of transportation.
Even if you tests positive now, you can go to work and go out, what an excuse!!!!
Will never use them again, I can't trust this company, not professional and should not be allowed to call themselves a company.

Had a great experience with London Heathrow Cars. Originally booked online for taxis to LHR T5 and return from LGW. Due to flights being rearranged I called and was able to pretty much change the whole booking at short notice with no problem at all.

Our taxi arrived at the due time and Ibrahim loaded our luggage carefully. He was a good and safe driver and we arrived ahead of the time we needed to be at LHR T2. This was great as it gave us extra time at this chaotic period for airports.

No hesitation to recommend.

I have used many taxi companies but I have to say, I have been very impressed with the level of services provided by the personnel.
The cars are very clean and the drivers very professional.
I have been a customer since 2019 and this will absolutely not change.