Ordering paints from here one minute they come nicely boxed. Next time no box and graphics tape all over lid colour and bottom, causing the paint colour to no be known till lid is removed also damag... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered some Khadi paper for a workshop over a month before I needed it and it was dispatched with Riyal Mail after 2 days. After various texts from Royal Mail to inform me of delivery, it was not... Se mere
Virksomheden har svaret
I have been getting supplies from LGC since I was a student many years ago until last May when the Windsor framework kicked in and messed everything up. However the folks at LGC were able to find a w... Se mere
Came across this company when looking for some storage boxes got a great deal might of even been a pricing error as was alot cheaper then elsewhere however they did honor it and storage boxes where re... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1973, London Graphic Centre has been in Covent Garden providing artists and designers with the tools that spark their creativity. The flagship store, opened in 1996, is a treasure trove of creative and art supplies, stationery, gifts and more. Our unparalleled range stocks the best there is from across the globe: from invaluable specialist items that are otherwise hard to source to great value, everyday essentials at a price that's hard to beat. Our online store mirrors our retail space. Together with our mail order service it connects us with the wider artistic community across the UK (and beyond). We'll deliver same-day to London, next-day across the UK and to most overseas locations.
Kontaktoplysninger
16-18 Shelton Street, WC2H 9JL, London, Storbritannien
- 020 7759 4500
- customercare@londongraphics.co.uk
- www.londongraphics.co.uk
4,4
Fremragende
800 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good quality product.
Good quality product.
Great customer service.
Friendly responses to queries.
Reliable and prompt delivery via Royal Mail.
Thank you.
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Denise,
Thank you for your review!
I'm so glad that we hit the mark in these areas.
Best Wishes,
Customer Care
Item not delivered.
They use DX for delivery and so, several weeks after paying for next day delivery, the item still has not arrived.
Addition/Edit: While there has been a reply to this review some three weeks after I posted it, I've not had my emails replied to for weeks now, suggesting the PR of replying to online reviews is a priority over communication with customers.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi There,
Thank you for your review.
I'm very sorry that we have no emails that have not been replied to in our inbox.
Please email again (info@londongraphics.co.uk) or call 02077594500.
Best Wishes,
Customer Care
Shocking customer service, money grabbing and useless. AVOID
Shocking customer service.
Ordered a gift for my father plus some extras for xmas. I was aware it may arrive after as I was a bit late. No notifications for days after, then suddenly a shipped notification day before Xmas eve, great!
Then late just before 17:30, an email and refund for the main gift, sorry not in stock but we shipped the extra (which by the way is useless without the main gift) .
No phones answered and apparently "closed".
Useless and brainless, why ship the spare without the main part except to take my money even though there are failures in all areas at their end.
Bloody disgraceful. AVOID!
23. december 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Cassandra,
Thank you for your review.
I'm so sorry that you are not happy with the service you have received.
Unfortunately, if you do not order in time for your order to be processed and delivered when you need it, it is unlikely that you will receive an order early at Christmas, during retailers' busiest period.
I sincerely apologise that an item was out of stock from your order.
If you no longer wish to have the item you received, contact customer care (info@londongrpahics.co.uk) and we can assist with a return and ensure than you receive a full refund.
Best Wishes,
Customer Care
Everything went very well
Everything went very well. The products were just what I wanted, and the service was perfect
11. december 2025
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Besvarelse fra London Graphic Centre
Hi Bill,
Thank you so much for a 5* review!
Best Wishes,
Customer Care
Great products and fast delivery ❤️
8. december 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Ana,
Thank you so much for your review!
Best Wishes,
Customer Care
Great service
Easy to order online. Goods arrived very promptly. Well packaged and in perfect condition.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Nathan,
Thank you so much for your review!
Best Wishes,
Customer Care
Excellent!
I bought pencils that are difficult to find, London Graphic Centre had them and a good price. Super easy to buy online and quick delivery. Excellent!
2. december 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi P!
Thank you so much for a 5* review!
Best Wishes,
Customer Care
Excellent service
Excellent service. Item well made, arrived in good time and just right! Excellent packaging.
11. december 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Margo,
Thank you so much for your review!
Best Wishes,
Customer Care
Don't recommend at all!
On 28/11, I ordered a Midori Hibino diary (£49.50) and paid £6.95 for next working day delivery. It is now the 7th of December, and DX Delivery failed to deliver my order despite my numerous attempts to contact them and multiple re-delivery bookings.
I have already sent 3 e-mails to the customer service (London Graphic Centre) and still no reply.
7. december 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Milena,
Thank you for your review.
I am so sorry that you had to wait 5 days to hear back about your emails regarding our courier failing to deliver your order on time.
We are looking to update our procedure so that communication is not affected as much during busy periods.
Thank you for your feedback, which helps us to improve our service.
Best Wishes,
Zoe
Delivery nightmare
Nice selection of products, but useless at actually delivering orders. £4 delivery for an A6 sized book? Really?. 3 - 5 days quoted which is now looking like it will by 7 days based on the untracked nature of the postage. I reached out to support but no response yet.
Won't use again, useless.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi David,
Thank you for your review.
I'm so sorry that your delivery was delayed and for any inconvenience caused.
The shipping fee has been refunded or your order.
If you need any help with an order or delivery, don't hesitate to contact customer care at: info@londongraphics.co.uk.
Best Wishes,
Customer Care
Good Company, Excellent customer services
London Graphic , seem to a good site with good prices.
But I hadn't realised they use DX for (non)delivery. Hence the missing star!
1 box out of 2 turned up..
---
Edited after all boxes now delivered and excellent customer services. 5 stars now.
Spoke to Zoe in LGC customer service. Who was really helpful, who contacted DX to allow redelivery with a signature.
5. december 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Mike,
Thank you for your review!
We appreciate your understanding, despite issues with your order delivery.
We continue to look for ways we can improve our service and handle any unforeseen events.
Best Wishes,
Customer Care
Excellent products and product range
Excellent products and product range. Excellent staff.
Bad point: They use dx delivery (dx express) to deliver products, the cheap option. Dont order online. If you do order online, make sure they use UPS or DHL. Saving a few quid on delivery is a bad bad choice for a company.
As of today no response from their customer services. Consider their site says 24hours for a response.
The order was made over a week ago now.
4. december 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Alan,
Thank you for your review!
We are so sorry that there was a delay in receiving help from us, after experiencing a problem with your order delivery.
We are looking into how we can improve our service and avoid delays in communication during busy periods.
Your feedback will help us to prioritise the right areas to work on.
Best Wishes,
Customer Care
Obvious and navigable website, great service
Obvious and navigable website, prompt customer service, delivery on time.
14. november 2025
Uopfordret anmeldelse
Excellent in all areas thankyou x
30. november 2025
Uopfordret anmeldelse
Fast delivery
Fast delivery, Well packaged products and good prices
6. november 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Mary,
Thank you for your review!
Our packing team are just warming up for parcel season!
Best Wishes,
Customer Care
Great products for a good price and…
Great products for a good price and arrived swiftly
6. november 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Dc,
Thank you SO much for a 5* review!
Best Wishes,
Customer Care
Late delivery
Paid extra for next day delivery but order didn’t arrive. Received a “tried to deliver” message but no effort made to deliver when I was definitely at home waiting for the delivery. Order eventually arrived 24 hours late.
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi Chris,
I'm so sorry that your delivery was completed later than it should have been!
Your shipping fee has been refunded to apologise for this.
If you ever have any trouble with your order or delivery, email: info@londongraphics.co.uk
We can contact the courier directly and query any delays.
I am very sorry for any inconvenience caused by the delay in receiving your order.
Best Wishes,
Customer Care
Great service
It was easy to order and the items arrived when stated in good condition
4. november 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Thank you for a great review, Alison!
Best Wishes,
Customer Care
Had what I wanted in stock and…
Had what I wanted in stock and delivered quickly
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Hi There,
Thank you so much for a 5* review!
Best Wishes,
Customer Care
It was easy to order
It was easy to order, website is clear. The contact I had previously was easily and efficiently dealt with.
26. oktober 2025
Uopfordret anmeldelse
Besvarelse fra London Graphic Centre
Thank you so much for a great review, Senga!
Best Wishes,
Customer Care
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