London Body Clinic Anmeldelser 

65
•
TrustScore 4 ud af 5

4,1

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

First of all, I would like to thank Naz for making me feel so comfortable, honestly, she's lovely. For me, its not easy showing my body to anyone. I decided to take the plunge and just go for it. I ha... Se mere

Bedømt til 1 ud af 5 stjerner

Beware: potential scammer. I booked an appointment for 06/06 on 25/04. On 23/05, she cancelled it. Her reason was that she was moving her salon to a different address. She refused to refund the... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I had an amazing first experience at London Body Centre getting hair extensions. Nas was absolutely brilliant. As someone completely new to extensions, I was nervous, but she was so understanding, p... Se mere

Bedømt til 5 ud af 5 stjerner

I had an amazing experience at London Body Centre with Maha a lovely lady .She was absolutely brilliant. She explained everything about the treatment and the session was so smooth. 4 more treatments t... Se mere

Virksomhedsoplysninger

  1. Hudplejeklinik

Skrevet af virksomheden

London Body Clinic is an award-winning aesthetic and body contouring clinic, proudly featured on ITV and the BBC, and trusted by thousands of clients for safe, results-driven treatments. For over a decade, we have specialised in advanced aesthetic, laser and skin treatments, combining clinical expertise with genuine care. Every treatment is carried out using medical-grade technology, strict health and safety protocols, and fully qualified practitioners who put client wellbeing first — always. Our ethos is simple: Enter as a stranger, leave as a friend. We believe exceptional results come not only from advanced treatments, but from trust, honesty and long-term client relationships. From your first consultation to your aftercare, we take the time to listen, educate and tailor every treatment to your individual needs. London Body Clinic is known for its transparent advice, ethical practice and refusal to cut corners — even when it takes more time. This commitment has earned us thousands of loyal clients and outstanding reviews across multiple platforms. Whether you are new to aesthetics or continuing your journey, you can feel confident knowing you are in safe, experienced hands at London Body Clinic — where professionalism, integrity and results come fir


Kontaktoplysninger

4,1

God

TrustScore 4 ud af 5

65 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 91 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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4,1

Alle anmeldelser

(65)

63 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

First of all

First of all, I would like to thank Naz for making me feel so comfortable, honestly, she's lovely. For me, its not easy showing my body to anyone. I decided to take the plunge and just go for it. I have really bad stretch marks all over my body, so bad that I don't go out of the house without covering my arms and shoulders (even in summer) My first appointment, I had hifu for skin tightening on my arms. I have just had Morpheus 8 done, as it was recommended by Naz for skin tightening and reducing them unsightly stretch marks of mine. I can honestly say, that I am excited to see the results and have all faith in Naz to help me feel good about myself. I cannot see myself going anywhere else and im looking forward to having more treatments. Thank you x

2. juli 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Beware:

Beware: potential scammer.

I booked an appointment for 06/06 on 25/04. On 23/05, she cancelled it. Her reason was that she was moving her salon to a different address. She refused to refund the advance paid. I have checked her salon using the Treatwell platform. It appears that the owner had a similar issue with another customer a few weeks ago (see comment below). I am awaiting Treatwell's response on this matter.

Please be aware of the owner's unprofessional behaviour. If you come across her salon, just stay away. The owner operates two websites: Londonbodyclinic.uk and londonbodycentre.com.

8. juni 2026
Uopfordret anmeldelse
London Body Clinic-logo

Besvarelse fra London Body Clinic

We are disappointed to read this review as it does not reflect the full circumstances of this booking and shall be posting all communication to transparently defend the personal attack.

The appointment in question was originally booked for 6 June. Due to an unforeseen operational issue relating to our clinic relocation, we contacted the client in advance and provided alternative options. We appreciate that this was inconvenient and apologised accordingly. We asked for a 5 day grace for us to move and even offered extra treatments for free as a good will gesture.

It is important to note that there were multiple appointment changes and cancellations during the course of this booking process were made all outside of the time frame required costing us time and money. Despite this, we continued to work with the client to accommodate their requests and find a suitable resolution.

When we subsequently advised that there would be a short delay (5 days) whilst final arrangements at the clinic were completed, we were met with an immediate demand for a refund. Although our booking terms and conditions set out our cancellation and refund policy, and despite the clinic having reserved appointment time and incurred administrative costs associated with the booking, we ultimately processed a refund as a gesture of goodwill.

For this reason, we are particularly disappointed that, having received the refund requested, a public review has nevertheless been posted suggesting misconduct or impropriety on the part of the clinic and the personal attack.

We take pride in treating clients fairly and professionally and have many returning clients who have been attending us for years hence 2400 + positive reviews on treatwell. We remain committed to providing safe, professional treatments and transparent customer service.

We wish the reviewer all the very best.

Bedømt til 5 ud af 5 stjerner

I had an amazing experience

I had an amazing experience at this beauty salon and cannot recommend it highly enough.

The first thing I would like to mention is how incredibly kind, warm, and welcoming Nasim is. For me, feeling safe and comfortable during a beauty treatment is extremely important, and that comes down to the person carrying out the treatment. From the moment I met her, I felt completely at ease. She is not only highly professional but also genuinely caring and easy to talk to.

What impressed me most was the amount of time and effort she dedicated to helping me. Even though her schedule was very busy, she managed to find extra time for my appointment, which I really appreciated. She always makes an effort for her clients and goes above and beyond to help whenever she can.

Nasim is incredibly experienced and knowledgeable. She takes the time to explain treatments properly, answer questions, and recommend the most suitable options based on your individual needs. Beauty treatments require skill and precision, and it is clear that she knows exactly what she is doing. I felt completely confident in her expertise throughout the entire process.

I had a Plasma Fibroblast treatment, which I had never heard of before. I am absolutely delighted with the results and so glad that I decided to have it done. The treatment was definitely worth it, and I would strongly recommend it to anyone considering it.

Another thing that stood out to me was the affordability of the salon. Before booking, I researched many other places and found that some were charging several times more for the same treatment. The prices here are very reasonable and offer excellent value for money without compromising on quality.

What makes this salon special is that you never feel like just another customer. Nasim genuinely cares about helping people. She is always happy to offer advice, answer questions, and guide you towards the treatments that will benefit you most. If you are unsure about anything, don't be afraid to ask—she is incredibly approachable and always willing to help.

I am already planning my next treatment and will definitely be returning. It is rare to find someone who combines such professional expertise with such a warm and caring personality. Thank you for such a wonderful experience. I highly recommend this salon to anyone looking for excellent treatments, honest advice, and exceptional customer care.

19. maj 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Really super!

Really, really helpful place. I am having laser tattoo removal here and I’m loving the results. The lady who does my sessions is so sweet and courteous . Looking forwards to being tattoo free!

10. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I had an amazing first experience at…

I had an amazing first experience at London Body Centre getting hair extensions. Nas was absolutely brilliant. As someone completely new to extensions, I was nervous, but she was so understanding, patient and supportive throughout. She took the time to explain everything and helped me choose the correct hair extensions for my hair type and lifestyle. You can tell she has incredible knowledge and experience — nothing was too much trouble and I never felt rushed. I left feeling confident and thrilled with the results. I will definitely be going back. Thank you, Nas!

14. april 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Fantastic Experience

When I went for my consultation with Nas, she was so lovely making me feel instantly at ease and taking the time to go through what treatments would be best suited for me, for which I was very grateful. I felt very comfortable and relaxed during my treatment and am looking forward to returning for my second appointment.

15. april 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

SCAM ALERT

Re: I received my refund after posting reviews about this.

They took my money, cancelled my appointment 1h before and literally disappeared. Can't call them, no email response, they've changed address and the treatment I booked is no longer offered.

My review is not fake. I am rasing this through Treatwell and I have proof as no one answers the phone. I've emailed you too, no response. You cancelled on Saturday at 12:30 (calling from an anonymous number) when my appointment for cryolipolysis was booked at 12:30. You said you were going to email me new options to book and never did. Check on Treatwell and see that treatment is no longer offered. I have screenshots of that too.
I checked you out on all platform because you stole my money. All groupon reviews are also the same! Make it right and give me my refund.

11. april 2026
Uopfordret anmeldelse
London Body Clinic-logo

Besvarelse fra London Body Clinic

?? Fake review. We have 3 numbers, 2 if which are mobiles and 1 is the owners personal mobile.
All bookings as any real client would know is via email and the inbox is cleared every 2 hours.
We have a website, pinterest, you tube, instagram, tik tok, facebook as well as a landline, 3 mobiles anda treatwell account. It is easy enough to find and contact us. Surely you manage to search and find platforms to leave negative reviews you could have found one of so many platforms to contact us.
Our company policy is min 48 hours for cancelation for both parties and in all the years we have only cancelled clients on exceptional circumstances thus this is also not true or correct.
Accusing scam and money being taken is very serious and damaging accusation but then as a fake reviewer this is exactly what you are trying to do.

Bedømt til 5 ud af 5 stjerner

I booked 3 sessions of lemon bottle

I booked three sessions of Cryolipolysis (Body Freeze) treatment at the London Body Centre and was recommended to consider the Lemon Bottle injections. I couldn’t be happier with the results my stomach has reduced and I’ve also lost weight. Naz has truly helped give me back my confidence.

What really stands out is her exceptional aftercare. She always takes the time to check in and make sure I’m doing well, and her advice is thoughtful and reassuring. I’m so pleased with my results that I’ve now booked Lemon Bottle treatment for my arms as well.

I would highly recommend her services to anyone considering these treatments. Thank you! 🤩

11. februar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

I wanted a 'Glow Up' and London Body Clinic didn't disappoint!

I've been going to LBC for the odd treatment, such as a facial or dermaplaning, since 2019 and I've always been really happy with the service I received but with a festive season leaving my skin looking dull and a bit more tired than usual I decided to go all out and I'm so pleased I did. I had microneedling and a skin booster treatment and as someone who's a few years shy of 50 I can't remember a time my skin looked or felt so good. I had the treatments about 5 weeks ago and wanted to wait to see if the initial glow dissipated but I can honestly say my cheeks are plumper and my skin looks and feels even better than it did straight afterwards and I've only had one session! I'm a nervous patient when it comes to needles and Nas took the time to fully explain the procedure and put me at ease and I really appreciate how she explains everything without all the jargon. I wish I'd done this ages ago now as the results speak for themselves. A big thank you to Nas and the LBC team!

21. januar 2026
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Experience was amazing from start to…

Experience was amazing from start to finish, had a thorough consultation over FaceTime to discuss treatment options- Nas was so knowledgeable and I never felt pushed or forced into making a decision about anything! She was very honest about pricing throughout.
The treatment process itself was exceptional, and I am thrilled with the results! Couldn’t recommend any more highly.

13. januar 2026
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Disappointing

Unfortunately, my experience with this clinic was very disappointing from start to finish.

There were ongoing issues with communication and booking, and on arrival there was confusion about my appointment. I was left waiting outside while trying to clarify access, which was stressful and unnecessary.

Although I arrived early for my appointment, the clinic was not prepared, and the overall organisation felt poor. It was difficult to contact anyone directly beforehand, and I only received prompt communication after leaving a negative review.

During the treatment, I was advised that I was not suitable for the advertised two-cup treatment, and only one cup was used. This meant I was unable to receive the full service that I had paid for. The treatment was also significantly more painful than similar treatments I have had elsewhere, which raised concerns for me.

The environment felt overly informal for a clinical procedure, with excessive personal conversation from staff and an over-familiar tone. While the staff may be friendly, professionalism and adapting to client needs is important in this setting.

I travelled a long distance in good faith and was willing to do so based on previous positive experiences with other providers. Unfortunately, this clinic did not meet those expectations.

When I requested a fair adjustment or refund for the unused portion of the package, this was refused, and the response was defensive rather than solution-focused.

Overall, I did not feel valued as a customer, and I would not return or recommend this service.
As I have been unable to resolve this directly, I am now pursuing formal escalation through the appropriate channels.

I would encourage prospective customers to carefully review terms, communication practices, and suitability assessments before purchasing.

13. februar 2026
Uopfordret anmeldelse
London Body Clinic-logo

Besvarelse fra London Body Clinic

The actual TRUE communication;
[14:24, 13/02/2026] Happy To Help: Dear Demi,
Firstly, we are genuinely sorry that you felt anxious this morning. As explained at the time, your appointment was scheduled for 12pm and the clinic was not yet open when you arrived at 11:20am. Our practitioner arrived in time for your booked appointment and your treatment did go ahead as planned.
We are aware that you have now left a 1-star Google review. We’re disappointed to see this, particularly as we have been clear, communicative and accommodating throughout. We have followed our booking policies and ensured your treatment was carried out professionally.
[14:31, 13/02/2026] Demi Lbc: I have also previously had cryolipolysis treatments elsewhere without experiencing discomfort. On this occasion, the treatment was noticeably painful, which raised concerns for me regarding delivery and suitability.
I would also like to raise concerns regarding communication. Prior to leaving a review, it was extremely difficult to speak to anyone directly, and I experienced delays and confusion when trying to resolve my queries. I would also like to address the overall professionalism of the experience. During our phone call, I was addressed in an overly familiar way which I did not feel was appropriate in a clinical treatment setting. In addition, there was extended personal conversation from staff about their own lives during the treatment.
While I do not doubt that you are kind individuals, the tone and conduct felt overly informal for a paid aesthetic procedure, particularly given that we do not have a prior relationship. For me, this contributed to the experience feeling less professional than expected. I understand that some practitioners prefer a friendly and conversational approach, and I appreciate that different clients may enjoy that. However, it is important to adapt to the needs and comfort levels of individual clients. In my case, I would have preferred a more professional and clinical environment, particularly during a treatment of this nature.
I would also like to note that I travelled approximately two hours to attend this appointment.
[14:46, 13/02/2026] Happy To Help: Dear Demi,
This will be our final position prior to management issuing a formal written response via email.
We responded to you within minutes of your initial message at 11:12am. we also answered the phone as soon as you called at 11:20am for a 12pm appointment. You were advised that you had arrived early for your 12pm appointment and that the practitioner would be there before your scheduled time — which they were. This afternoon at 2:17pm and 2:20pm we have tried to call you again to which you chose to ignore the calls. We have since attempted to call you twice to discuss this calmly and directly.
Your decision to travel two hours is entirely your own. Our full clinic address is clearly displayed on the advertisement, on the voucher, at point of purchase, within your confirmation email, on our website and across our social media.
Regarding discomfort: pain thresholds vary significantly from person to person. Cryolipolysis can feel intense, particularly during the suction and freezing phase. Your treatment was delivered correctly and safely. Additionally, the confirmation email outlines aftercare guidance, including the optional use of numbing cream for clients concerned about sensitivity.
With respect to professionalism — our team maintains clinical standards at all times. A warm or friendly manner does not constitute unprofessional conduct. However, communication style is subjective. We cannot tailor personality, tone or conversational style retrospectively. Clinical safety and protocol were upheld throughout.
At this stage, the concerns being raised appear to focus on subjective preferences rather than any clinical failure or breach of policy.

Bedømt til 1 ud af 5 stjerner

Empty salon. Not a good sign in itself ….

It’s so unusual for a salon to have so many 5 star reviews!

I travelled for 1 hr 45 mins to get there only to find a completely empty salon with a locked door. How can a salon be completely empty on a Friday!! No staff no customers and a locked door. Hard to park there as it’s a parade on a busy roundabout. Given I was on time you’d expect someone to make the effort to be there.

Let’s see if I get a refund! What a waste of a day!! Very disappointed indeed.

6. februar 2026
Uopfordret anmeldelse
London Body Clinic-logo

Besvarelse fra London Body Clinic

We are sorry to hear that you were disappointed; however, this review does not accurately reflect what occurred on the day.

The appointment confirmation email, reminder emails, and booking correspondence all clearly stated the correct clinic address. This address was provided to you multiple times (5 by email and text) prior to your appointment.

Unfortunately, you attended a different location to the one confirmed for your booking. As a result, you were not at the clinic where your appointment was scheduled to take place. We actually have no idea where you went as we are no on a busy parade, parking is plenty and free.

You have also referred to the premises being locked and empty. As this was not the clinic address provided for your appointment, we cannot comment on the operations of that premises. Our team were present and seeing clients at the correct location as scheduled.

We fully appreciate that travelling a significant distance only to discover you are at the wrong address is frustrating, and we are sorry for the inconvenience caused. However, responsibility for attending the correct venue ultimately rests with the client when the appointment details have been supplied clearly and repeatedly in writing.

Should you wish to discuss the matter further, please contact us directly by email and we will be happy to review the booking correspondence with you.

Kind regards,

Bedømt til 5 ud af 5 stjerner

L.B.C is a great place for great…

L.B.C is a great place for great treatment and friendly staff. Naz was so helpful from the beginning, giving me free consultations to go through what she recommends as I was wanting to try skin boosters to hydrate my damaged skin. She gave me the best advice and I did 4 sessions of Nucleofill with her and not only did she put me at ease for a new treatment, the results were INCREDIBLE. Then prior to my wedding I went in and she gave me an honest step by step recommendation and timeline for the best skin for the big day.

Couldn't recommend more!

10. juni 2025
Uopfordret anmeldelse
London Body Clinic-logo

Besvarelse fra London Body Clinic

Thank you so much for taking the time to leave such a lovely review. We truly appreciate your trust in us and are so happy to hear you had a positive experience. It means the world to our team 🤍

Bedømt til 5 ud af 5 stjerner

I have been seeing Nas and her team for…

I have been seeing Nas and her team for years now and have never has anything other than a professional service, expert advice and delightful experience. No judgement or being made to feel small as I have with other clinics, just honest open conversations and advice and always a brilliant outcome

22. december 2025
Uopfordret anmeldelse
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Besvarelse fra London Body Clinic

We’re incredibly grateful for your kind words. Knowing you felt well looked after is exactly why we do what we do. Thank you for choosing London Body Centre ✨

Bedømt til 5 ud af 5 stjerner

Amazing experience at London Body…

Amazing experience at London Body Centre. Everything about the treatment was explained clearly, the environment is lovely, and the staff are truly great. Highly recommend.

6. januar 2026
Uopfordret anmeldelse
London Body Clinic-logo

Besvarelse fra London Body Clinic

Thank you for such a glowing review! We’re so pleased you enjoyed your experience with us and felt confident in our care. We look forward to welcoming you back again soon.

Bedømt til 1 ud af 5 stjerner

DO NOT USE

I booked several treatments with this business and paid in person. I later had to cancel due to a medical diagnosis and gave **5 days’ notice**, which is well beyond the **48‑hour cancellation policy** stated in my booking confirmation email. I therefore reasonably expected a refund.

Instead, I was told I was not entitled to one because of “terms and conditions” on a direct booking....and not included in my confirmation email.

Under UK consumer law, businesses must make any important terms Clear.
I was never shown or asked to accept any cancellation terms beyond the 48‑hour policy in my confirmation email.

I tried to resolve this directly and politely, but my emails were ignored or they come back to you after 7 days, yet make out they have a number of staff!

I am shocked by how unprofessional and dismissive the communication has been. Reading other reviews, it appears I am not the only person who has experienced similar issues with payments and customer service.

I would strongly advise others not to use this service as I am still waiting for my refund of £299.00 and will let you know if in fact I receive it

Response
Your response is inaccurate.

I did not send threatening or abusive messages. Raising concerns and asking for clarity after delayed responses is not harassment.

Medical concerns were raised responsibly and at your request. Treatments were cancelled for safety reasons, and services paid for were not received.

Previous visits or past reviews are irrelevant to the current issue. A client can return many times and still be entitled to a refund when a treatment is not carried out.

The key point remains unanswered:

£299 is owed for a treatment that was not provided.

Please confirm when the refund will be processed.

My reply is you must be joking.
I’m quite happy to put my emails and WhatsApp messages on here.
I have had 2 treatments with you.
One was successful. One made no difference at all.
I was booked in for another treatment in October and cancelled due to it being my birthday.
I then decided that I did not want such an invasive procedure and you changed it and added that I need to pay more money.
It was your staff that couldn’t book me in stating that you did not have your diary open for Dec or Jan 2026.

I would not ever think of using you again and as per YOUR OWN cancellation policy you were given notice and I would like a refund in full.
Do you really believe that I would allow you now to work on myself ?
This is my final communication with your business.
I look forward to receiving my refund of 299.00.
If I do not receive it I will take things further.

I will not be replying any further as your reply’s explain what kind of a business you are running .

6. januar 2026
Uopfordret anmeldelse
London Body Clinic-logo

Besvarelse fra London Body Clinic

we feel it’s important to clarify the full context.

This client has booked and subsequently cancelled multiple appointments, often at short notice, which has repeatedly left our schedule with unfilled slots. She has also frequently changed her mind regarding treatments and has not consistently followed the pre- and post-treatment guidance provided, despite this being communicated in writing.

Contrary to her claim, we never refused to discuss her situation. We requested clarification regarding her medical circumstances so that we could ensure her safety during treatment, which is our professional responsibility and even said we would happily o refund based on this. After receiving this information, she continued to book appointments but then sent numerous threatening and harassing messages when we asked for clarity or followed our policies.

At one point, we had to pause communication as the client was sending abusive messages and making false accusations toward two separate team members who were responding late at night (around 8–9 PM) in an effort to assist her. Her aggressive approach and repeated inaccuracies made further communication unproductive.

While we understand cancellations can be frustrating, our booking terms are clearly outlined and were communicated to the client. We aim to balance fairness to all clients with the need to maintain a safe environment.

We regret the situation has led to her disappointment, but we must also maintain a safe, respectful, and organized service for all our clients. We shall now be posting all the messages as this is the best proof along side the 500+ amazing reviews on google, the 2500 + glowing reviews on treatwell and endless amazing reviews here. Just to add - she has been to us many times and left MANY glowing reviews.so the facts show that is happy and on this occasions as e have asked for clarity this is what we have been n ow accused of. If LBC were so bad why would one return many times and spend more and book more?

This was the first of many replies we sent and exactly the reason we do communication via email -what is in writing can not lie;

From: London Body Centre info@londonbodycentre.com
Sent: Tuesday, January 6, 2026 6:57:30 PM
To: Lisa Lombardo
Subject: RE: Full refund please

Dear Lisa,

Thank you for your message, and first of all, we are very sorry to hear that you are currently unwell. We do hope you feel better soon.

As you will recall, you originally booked Morpheus8 treatments, later decided to change treatment options, and then confirmed payment for a course of treatments, which was made via a direct purchase payment link sent at your request. At the time of purchase, and as clearly stated in our Terms & Conditions, directly purchased treatments are non-refundable. This was also explained in our email of 5 December, which confirmed our cancellation and refund policy.

We have accommodated multiple changes and cancellations in good faith, including:

Cancelling your original appointment when you advised you would be away for your birthday;
Holding your payment on account when you requested January 2026 dates;
Rearranging appointments without penalty.

We appreciate that you have now had to cancel again due to health reasons, we would like to reassure you that your payment remains fully credited on your account.

As a gesture of goodwill and flexibility:

Your credit has no expiry date;
You may use it when you feel well enough, at any future time;
Alternatively, you are welcome to transfer the credit to a friend or family member should you prefer.
Or please send us the medical situation and we shall refund
We believe this is a fair and reasonable solution and reflects our ongoing commitment to accommodating you wherever possible, while remaining consistent with our stated terms.

Please do let us know how you would like to proceed when you are feeling better, and we will be happy to assist.

Wishing you a smooth and speedy recovery.

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