L'OCCITANE en Provence UK Anmeldelser 

Matthew from Manchester city centre store made my shopping experience superb and very helpful 🌟🌟🌟🌟🌟

Love the products, but had an issue with one.
Dulcie was lovely, very polite emails and resolved quickly and satisfactorily - thank you!

I purchased a L'Occitane product in kildare village ireland and was not happy with same.
I brought product to L'Occitane shop in limerick and found the girls there to be courteous and helpful, they agreed to contact the company on my behalf.
Within an hour I had a call from customer care and musfika was so helpful and agreed to send me the hand wash of my choice to replace the faulty one.
It was delivered on Friday last free of charge.
I am very pleased with my dealings with L'Occitane and will continue to purchase your products which I love

Thank you to customer service. Very good areas of products super speedy and helpful.

The attention that was given to my query was answered and sorted very quickly. That is excellent customer service by Musfika

Mishellina was fantastic with fixing my order and was prompt with replying. I couldn’t have asked for better service. I continue to shop with L’occitane for these reasons!

Love L’Occitane and their products and responded to a customer service survey giving some constructive feedback. The personal response and follow up from Dulcie was amazing, it showed real empathy and care. Makes me love L’Occitane even more!

Dona has been so helpful throughout, going above and beyond to make sure I was satisfied with my replacement products. She made the exchange process very clear, was warm and friendly but very professional too. Exemplary customer service!

Dona was very responsive, fast, and supportive, helping me to get the replacement at convenience.

I made a mistake on my order and emailed the address given with my order confirmation. They were very helpful and sorted the problem quickly. I love their products and this experience has boosted my opinion of them even higher.

We went into the Loccitane shop in Exeter on Wednesday and we met Brinda she was so helpful and nothing too much trouble, she was a breath of fresh air! We will be back thank you

everything including the customer care when there was a problem with the royal mail delivery occured excellent company to deal with

Bought many times online and in store. I always get an excellent service, my products are wrapped with care and beautifully. Products are great and excellent quality. I use Loccitane regularly, one of my favourite skin care brands.

The products are absolutely beautiful, the fragrance they have, the soft milkiness of the lotions leave your skin feeling smooth and supple. The customer service is also excellent. I had a small issue with a delivery and Mishellina dealt with it the same day to my upmost satisfaction. Wonderful.

We made a purchase in a shop a long way from home, only to discover that there was a problem. Both Lara the store manager who we called first, and Bethany at customer service dealt promptly and fairly with the issue.
Problems are inevitable, but how a company deals with them either cements or damages a consumer's trust. We are very happy to recommend l"Occitane, and plan to continue to use trhem in the future.

I had a small problem , the shower gel bottle I ordered arrived cracked and had leaked . I emailed customer care with photos of the damaged product. Dona was more than helpful, I've now been posted a replacement and a gift of a fragrance as an apology for the inconvenience. Excellent customer service, I would definitely recommend l'occitane and I'll also purchase again .

Prompt, professional, outstanding customer service.
Bethany was so helpful when assisting me with my lost parcel.

Bethany”s telephone manner was friendly and polite. She was able to reassure me that my problem would be dealt with swiftly and rectified immediately.
Nothing was too much trouble for her and she left me with the knowledge that L’occitane’s customer service was efficient and approachable. A great company you deal with.Thank you.

Musfika was very helpful and speedy in her reply.

Thank you

Sumah... staff member in Cardiff... I hope your company recognise you. July I visited the Cardiff store and was served by Sumah who gave me a hand massage and information on all products. Today I returned and took my mother for such a wonderful experience. Sumah, any company would be lucky to have you if customer service and care is a value. Your kind nature and knowledge is exceptional. How do you beat this Cardiff store as I must say all staff are attentive and offer excellent service. I will return and would like to express my Thanks. Well Done Sumah, genuine lady x