Lloyds Banking Group Anmeldelser 

Don't even deserve 1 star rubbish web site, and couldn't even deal with what I needed to.

After 20 years banking with Lloyds I have finally closed my accounts and left them. Lloyds are truly awful and deserve every bad review on Trustpilot. We can't all be wrong! After a number of bad experiences with Lloyds over the years the final straw was their refusal to credit a cheque for £700+ to my account because it was made out to me using my middle Christian name (the one I have been known by since birth) and not my first Christian name, despite the fact that BOTH Christian names are on my Lloyds account. In the past they have always honoured such cheques without a problem although it has necessitated a 25-mile round trip to their Harrogate branch. Not any longer though. I called into their Harrogate branch on 28/5/24 and was initially told by two of their staff that the cheque would be honoured as usual. Upon checking my account the next day it had firstly been credited but then immediately debited and marked unpaid. Three fruitless calls to their abject call centre failed to resolve the problem and they refused to transfer my call to their Harrogate branch, claiming calls couldn't be transferred. I therefore decided to visit their Harrogate branch again only to be met by D*****, who said she was Branch Manager. D***** had obviously not been on the customer service skills refresher course for several years. From the outset she was difficult, obstructive and had not the slightest intention of trying to resolve the problem, "It's the system" seemed to be the preferred excuse. When I asked for some sensible human intervention to override "the system" I was met with an uncomprehending glare. At one stage D***** sarcastically suggested I should change my name by deed poll. Never before have I encountered someone so obviously unsuited to dealing with customers. Lloyds now appears to be a bank run by "systems" and not people. Clearly customer service is very low down on their list of priorities. I am totally disgusted with Lloyds and my first action upon walking out of their Harrogate branch was to open an account with another bank and transfer all my business to them. To be honest, I'm relieved to be rid of Lloyds - surely the worst bank on the planet

There was an illegal transaction on my wife's bank account. We attempted to contact their customer support, however they always kept us on hold before transferring the call to the fraudulent team, and my phone was disconnected after an extended wait. After a few attempts, someone picked up and phoned again, was disconnected after a lengthy investigation, and no one cared to contact us back. I've lost my money. I never trusted the bank's security protocol. They were completely unhelpful. I switched to another bank. Please do not trust them with your money. You will lose money, and they are unconcerned about it.

Unable to contact the UK Trust Centre reference Trust left by father. No one answers phone despite the audio message saying that "all calls will be answered". That is a blatant lie. I do not class having to leave a message so that they can return your call, as answering your call. Plus, they don't reply.. Second blatant lie.

I would STRONGLY recommend taking your money elsewhere. Try HSBC

Locked me out of my account for attempting a transfer.

I entered all correct passwords, memorable data, and received an automated call with an authentication code.

Still they failed on the transfer and locked me out making sure I could not access their online help.

Got in touch with them via email but still locked out. Awful bank , terrible service horrendous experience.

Lloyds business card has been blocked,cant payed for diesel,called customer service 3 times to unlock,they have 2 days for review the case.Very incompetent workers,landline very bad,quite and Bangladesh quality.Time to search different bank account

So I suffer from a degenerative bone desiese called Bilateral Avascular Necrosis (my bones are essentially dieing inside my body) which leaves me bed ridden and in a lot of pain.

Lloyds banking group have frozen all my bank accounts and I have no money available.

I have no way of getting to the bank currently so I guess I'll just starve to death.

Thanks!

Went into branch to register death of relative. I had everything with me death certificate,driving licences for id etc. Handed a booklet and told to ring a number.Was told I could go back to upload death certificate if I couldn't get it to work on my phone.Went home rang number. Said I want to let you know of my relative passing that has an account with you. Asked my name gave relatives name ,then they said how can I help you? I said is this the bereavement number?!! They said yes! Conversation just went back and forth ,put on hold etc etc. In the end I just said I will pass everything to probate solicitor. Clearly you don't have a bereavement team it's just any member of staff that takes the call. Probably not call handlers fault as not dealt with bereavement before.

Horrible and stupid system for the fraud team!

Trying to pay a deposit to secure a house, viewed the property, seen the agent, even checked the land registry of the owner. Trying to pay a very small amount of deposit and been blocked! Ask me to request the letting agent speak to them, so I given them the estate agent’s number, they said have to be me calling them and pass the phone to the agent… Just mad and making life so difficult, ending up I ask my friend to transfer for me with the another bank.

Worst experience ever in my life.
Scammers and they don’t take responsibilities for their faulty actions.

For such an established UK bank I find it shocking how poor qulaity to phone line is. When trying to navigate a very sensitive situation with a large sum of money for a transfer it was made extremely difficult with the poor phone line (I am 34 and not hard of hearing) and this was not a one off occasion. I also found the attitude of two of the people on the phone extremely judgemental, rude and condescending. I appreciate moving large sums needs to go through a rigorous security system, but comments such as "well you must have doubt or you wouldn't be asking" in a sarcastic almost smirking manner are not helpful. As explained to "Susan" I like to have all information to hand for any situation and make an informed decision, not to feel judged.

Online banking is currently not working well - slow, and certain functions are just not loading up. Online, on several websites like downdetector there are 100s of reports coming in of people getting the same issues. I bother to ring Lloyds to report it and the the first person I spoke to had 'no knowledge' of any outages. They seem completely unaware of any issues. It's really interesting that with so much tech, apps and 'innovation' Lloyds promotes, how little people who actually work for Lloyds know! Why is there no tech that is alerting them to issues? Or how about somebody monitoring online report sites?!

I should also add, that as somebody who does not have the Lloyds app, this lack of co-ordination and incompetence really puts me off getting the app, because clearly tech is not the answer to all your banking needs.

Extremely unhelpful service on the phone. Outright rude unnecessarily.

As a Ltd company owner, I think Lloyds is simply not capable of understanding business needs. I asked to close one of my business accounts to reflect a change in business mode and for two weeks now have not been able to get into my online account because of a technical error. This also locks out my accountant who is trying to do my quarterly. I have spent over 2 hours - maybe 3 - on phone to Lloyds people with no productive outcome. I can't see my account and am effectively invoicing in the dark. The problem is YET AGAIN with their IT team but has not been solved. They don't contact you, you have to chase them. There is no sense of urgency. I asked the very polite woman on my complaint if she could get an urgent turnaround to resolve the problem. I wanted a timeline and a resolution deadline. She couldn't provide either. Is this really contemporary banking? I would strongly advise small businesses to look to more up to date companies who are actually looking to offer a better interface with their customers and are tuned into their business needs. I have lost money sitting on the phone to Lloyds to no avail.

I've been with Lloyd's since 2017. I contact them when necessary. Honestly, they're the most unhelpful bank I've been with. Endless back and forth messages on the banking app and when you call them, you'd be lucky to speak to anyone who is interested. On two occasions where I've had to raise a dispute, they were so unhelpful and patronising. If you have an issue with your account, don't expect Lloyd's to help.

Lloyds bank can be aggressive rude and intimidating but when you give it back they close your accounts down without notice.

Left us without food or electricity for Christmas

Following on from over three hours trying to get in touch with the Irvine branch and making four calls over five days ( this was following a letter they sent me asking to contact them), I eventually received a call from an individual who gave the name Natalie , five days after being promised a call back five days earlier. She said she was the branch manager, I explained about the level of service , after I was promised a call, of service I had received including promised call backs and the fact they made an unsolicited outbound call to me asking for information without me being able to verify the source of the call. However, during the call, Natalie proceeded to divulge information on my account including including the overdraft amount and when the account was being closed. I raised a concern as to why she was divulging information without confirming my identity, she then became very irate blaming me for the poor service. She threatened to terminate the call , fortunately I record the calls as they have an incontrovertible propensity to say one thing but never do it. I asked for her manager to contact me due to the concerns relating to the service and the breach of my data. She advised me that her manager James McFadzean would contact me. Her words ‘I can absolutely get it arranged for him to call you’. I said I’d await his call later that day. The time of the call from Natalie was at 11:27hrs. To date no call has been received from Mr McFadzean Another lie and broken promise. Absolutely shocking service.

Stopped one fraudulent transaction but allowed another from same place... told me they had called to confirm transaction but hadn't.

2 hours over 3 phone calls where I'm made to feel like the criminal.

Complaint raised that 'will be responded to in 8 weeks'... can I call anyone to chase?

'Your complaint will be responded to in 8 weeks'...

Poor poor service...

Lloyds internet banking looks like a system which they were told was going live on a particular date whether it was ready to go or not - it wasn't. There is now an 'extra layer of security' but somehow my phone number doesn't work - whoever they ring for the code to be entered is not me so I ring them to get my phone number corrected. Told it is done and I have to give it 15 minutes to update. 24 hours later still not working so ring again. This time told (a) that a phone number will take 2 days to update but (b) that I cannot use internet banking without a mobile - I don't have one as there is no signal where I live. The person I am speaking to goes off to check and never comes back. When I try to log on subsequently, my password no longer works and when I try to phone the 'report fraud' number - (I didn't change my password - who did?), the phone is answered by a computer which, having asked loads of questions to ascertain who I am, decides I am calling about my credit card - I don't have a credit card which it presumably ought to know!! There is not now even a real person dealing with complaints of potential fraud. Gave up. Have written saying I will hold them responsible for any losses and take Court action if necessary.

Tried to contact Lloyds Dispute Team, over two hour wait on the phone. When someone did eventually take call there was a dreadful echo on the line which the call centre operative said they would try to fix and promptly put me back into a holding queue for an indicated forty minute wait. I'll try once more but then do all by post and copy in Financial Ombudsman.