Linley & Simpson Anmeldelser 

Having to fight to get my deposit back, unsubstatiated claim against my deposit with no evidence provided. It's been almost a month and a half. This company is laughable, they are purely incapable of managing properties. We had so many issues with them during our tenancy. If you have a choice don't rent with them.

The staff at this agency go the extra mile to look after their clients.
Of particular note, Wendy Passmore and Paula Dunham made our life very easy by delivering on what they promised. Not a common experience in today’s world.

A very good service we got from Keyleigh Hardy. The machine is working perfectly

Completed a house sale recently and was really impressed with Courtney Austin at Linley and Simpson, who was very proactive in dealing with any questions and ensuring everything progressed well. Really impressed!

Karla was great throughout the entire process. We really appreciated how helpful, supportive and approachable she was throughout. She went above and beyond to make the whole experience as easy and stress-free as possible.

Thank you so much, Karla, for all your help and support!

I recently leased a property through Linley & Simpson. They found the tenant, did the checks and put all the lease paperwork in place. Easy and hassel free.

I would like to acknowledge and commend - Keyleigh Hardy; the swift response in addressing the issue, as well as the proactive follow-up until a successful resolution was achieved. Your professionalism and commitment to excellent service as greatly appreciated. Keep up the outstanding work.

Lynley & Simpson in Harrogate have sold 2 houses for my partner and myself recently with no issues at all. They got us both a good price in very little time and were very professional and friendly in their dealings with us. Their Sales Progressors (Cal Siswick and Courteney) in York have been a massive support in terms of communicating with solicitors and other people in the chain which has made a big difference when negotiating the stressful phases of exchange and completion.

Easily contactable and mostly helpful!
I was in contact with Lauren at the Sheffield office, who was very helpful especially as I was unable to visit the properties in person (my issue!). Smooth process and helpful move in. The property itself did need some cleaning upon move in, though that is likely more due to the nature of the house share as opposed to the agents!

Lauren Turnbull helped me through my move from the viewing to the move in and was fantastic, really polite, helpful and efficient and made a fast, potentially stressful process really easy and seamless

I recently had the pleasure of working with Nicola at Linley & Simpson, and I cannot recommend her highly enough. From the very beginning, she was professional, approachable, and genuinely committed to helping throughout the entire process.

What stood out most was her excellent communication. Nicola consistently kept me informed, providing regular updates and making sure I always knew what was happening. Any questions or concerns I had were answered promptly and clearly, which gave me real confidence and peace of mind.

Nicola was also incredibly understanding and patient. She took the time to listen, offered reassurance when needed, and always made me feel valued rather than just another client. Her friendly and supportive approach made what can often be a stressful experience feel much more manageable.

In addition, she was extremely knowledgeable and informative. She explained everything thoroughly, ensuring I understood each stage of the process and what to expect next. Her expertise and attention to detail were evident throughout, and I always felt I was in very capable hands.

Nicola's dedication, professionalism, and genuine care for her clients made a huge difference to my experience. She went above and beyond to provide exceptional service, and I am extremely grateful for all her help. I would not hesitate to recommend Nicola and Linley & Simpson to anyone looking for a reliable, communicative, and knowledgeable professional. Thank you, Nicola, for making the whole experience so smooth and positive. ⭐⭐⭐⭐⭐

Excellent friendly customer service. Timely responses to queries from start to finish.

Appreciating Elle and Michelle for all their help👏🏽👏🏽

Courtney Austin of Linley & Simpson Estate Agents assisted me with the sale of a property.
She was very efficient and friendly.

Been with them for 25 years asboth landlord and selling my property can't thank them enough specifically a lady Called Cal Shiswick in the sales section brilliant she made everything Less stressful a big thank you.

As a first time buyer, I have to say Linley and Simpson have been absolute perfection! From the moment that Laura showed me round my new home, to the moment Cal handed over my keys. Every step of the way they have been a kind, considerate and professional team. Thank You so very much for making this a lovely experience. Would highly recommend this team. Absolutely wonderful service.

As you can see by the other horrific reviews on this company, do not make the mistake of renting with these awful, unprofessional people. They will rob, harass, bully and intimidate you relentlessly and will NOT stop. Stay clear and save yourself the trouble.

Avoid unless you want to be completely robbed at the end of your tenancy. They don’t care at all about tenants and lack basic human decency

RE: PAULA DUNHAM.
I have been and I am extremely impressed with the property maintenance service provided to me by Paula Dunham. She is prompt and incredibly helpful with communicating and updating faults/repairs required in my properties.

You can tell from her telephone communication skills that she listens, professional, understanding and very supportive. She is approachable, friendly, kind and a pleasure to communicate with.

Had a really great experience today at our house viewing. This is our second viewing with Linley & Simpson and both employees were fantastic. Thank you Richard and Izabela!

1 star - an absolute masterclass in how NOT to treat tenants

My sister rented through Linley and Simpson and, quite frankly, the experience has been an absolute nightmare from start to finish. The way they have handled this tenancy has been nothing short of appalling, and the complete lack of empathy, communication and basic common sense has been shocking.

Let’s start with the fact that during the winter, my sister was left for over 2 weeks without heating or hot water. 2 weeks, in winter. No heating. No hot water.

And what was offered as compensation for being left without two basic necessities that any tenant should reasonably expect to have? Absolutely nothing.

No meaningful compensation, no alternative accommodation. No proper solution.

Apparently, the comfort and wellbeing of the person actually living in the property comes second to maintaining a good relationship with the landlord. That seems to be the priority here. The tenant can sit in a freezing property without hot water for weeks, but heaven forbid anything inconvenience the landlord.

The communication throughout has been equally dreadful. Trying to get straightforward answers feels like pulling teeth, and when she did finally get a response, she is left wondering how a company responsible for managing peoples homes can have such little understanding of how stressful and serious these situations actually are.

And then we get to the absolute irony of what happened AFTER my sister moved out.

Linley and Simpson carried out the exit inspection a month after she had actually vacated the property.

Yes. A MONTH.

And despite the fact that the inspection was carried out weeks after she had left, they have decided to demand approximately £160 for things including a lightbulb and some cobwebs.

Cobwebs that, funnily enough, can quite easily form during the FOUR WEEKS between a tenant leaving and an agent finally deciding to inspect a property.

If you’re going to carry an inspection a month after somebody has moved out, perhaps don’t then treat every bit of dust and every cobweb discovered weeks later as though you have caught the tenant red-handed.

The most ridiculous part is the sheer persistence with which they have pursued the money. The amount of begging and demanding over £160 would almost be impressive if it wasn’t causing financial hardship for someone who is already struggling.

And honestly, there is something particularly distasteful about a large, established property company repeatedly chasing a working-class tenant for £160 over a lightbulb and some cobwebs, while apparently having no issue leaving that same tenant without heating and hot water for over 2 weeks in the middle of JANUARY.

That isn’t classy.

If you’re a company operating in the property industry and dealing with people’s homes and finances, surely there should be some perspective. Begging a tenant who is already experiencing financial hardship due to the company, for more money over minor deductions, is hardly the impressive display of professionalism you would expect to see from a company or this size.

It is honestly difficult to understand how a company can be so incredibly concerned about recovering £160 for a lightbulb and some cobwebs , yet apparently have so little urgency when a tenant has no heating or hot water in winter.

That contrast says everything.

When my sister needed help with something that genuinely affected her ability to live comfortably in the property, there was seemingly no urgency.

When there was money to be demanded from her after she had left, suddenly the communication became very enthusiastic.

The whole experience has left her in an awful financial position, and it is incredibly frustrating to watch a company that should be acting professionally and fairly treat her so disgustingly.

It genuinely makes you question where their priorities lie. Because from her experience, and from an outsider watching her live through this experience, it certainly does not appear to be with the tenant.

Rather than acknowledging how unreasonable some of this has been, the attitude has been to keep demanding money and hide behind processes.

Being a letting agent should involve more than just collecting rent, keeping the landlord happy and finding reasons to charge tenants when they leave.

You are dealing with people’s homes. People’s finances. Peoples lives.

A tenant is not just an inconvenience between you and your landlord. My sister deserved far better than this.

I would strongly advise anyone considering renting through this company to think very carefully. Read everything, document everything and take photographs of absolutely everything. Their morals and values do not lie with the people like they claim.

One star, and that is being generous.