Lexmoto Anmeldelser 

No started battery dead

My brand new bike broke down twice on the way home from the dealer. It wouldn't start after that. I had big problems with the dealer. Lexmoto offered no help at all saying I had to go through the dealer.

How to improve? Offer your customers some help and stop hiding behind dealers, especially if the dealer is a wrong un. I would have thought you'd want to weed out dealers that are giving your company a bad name. Very poor.

I was riding home from work, and I'm a front line worker.my bike went through a pothole and started acting very strange I didn't notice until the following day because it was dark but the frame is completely snapped it's gone back to a lexmoto dealer who as told me its a right off and not able to repair it is still under warranty but the dealer said it as missed a service that Could void your warranty... I'm not being funny you could service it every single day and it'd still snap its structural,
not a serviceable part....so thats a load of rubbish..... come on lexmoto do the right thing for a customer and stop getting so much bad press...I could lose my job with no transport and I'm a front line worker putting others before myself,
a snapped frame should not happen and could have caused serious injuries to me or anyone... everything its ever needed as been through a lexmoto dealer and its had quite a few things to....I'd like to say I'm a satisfied customer but I'm clearly not..... and I will be aiming towards a small claims court or trading standards but on the other hand I'm hoping lexmoto will correct this as this should not happen and it become dangerous and unstable. There is no link below Ewan to follow you could contact me via telephone you have my number contact would be appreciated thank you.

So just a quick update they have now offered me 500 quid which is a disgrace but the best bit is this money can only be spent at a dealership so not only is this company ripping me off and lots of other people but also dictating what I can do with this do called 500 quid which ain't even real money it's a credit note as lexmoto hasn't the facility to pay me money but they have the facility to accept our money I've not accepted anything at all yet.... I'm an honest person I've worked tirelessly all the way through the pandemic help to save others I'm a front line worker who may have to change jobs, or take a pay cut with reduced hours because I'm now not reliable to get to work because my transport issues..... don't take this laying down guys these people have a case to answer and I'm looking at a small claims court where they will have to pay me my loses and my fees... but they can only defend by saying this bike missed a service 🙄 lmao..... you could service the bike every single day and it would not stop the frame snapping its only a matter of time before someone is seriously injured or even killed......

Update.. I went to the dealer and he knew nothing of this stop making out as no one as been in contact with me at all.... the way lexmoto describe them self's is like your all fantastic and do everything you can.... I disagree strongly I'm very very close to loosing my job and income, and the the knock on effect of that is my accommodation therfore the potential to becoming homeless this is very real and a serious situation..... all as my bike which is still under warranty as now a snapped frame and as writen off
Unusual you say... how ever Unusual it maybe it as still happened and lexmoto should be held responsible and not off me a credit not... but infact give me a replacement bike which would be nothing to you but the world to me.... and get lexmoto some great press

Sell better bikes , answer your emails ,have a real warranty, stop ripping people off , have better dealers I have to stop or I will go on and on

lexmoto as a company are shocking u contact them with issues and charge you for the call pickup and drop of isnt under warrenty bike went to 2 different garages 1 was 150 quid and the other was 160 quid out of pocket over 30 quid in calls to lexmoto do not recommend at all yet again bike needs to go back as it will not start so theres anthour 160 quid

Got 2 x 2021 Lexmoto Milano Scooters, one for me & one for the wife
Kept up the service and all good, great scooters.
Couple of teething issues that were all addressed swiftly under warranty, OK only use them in spring - summer but about 3000 miles a year.
Look atrer the bike, treat them kindly &n they will not let you down
Real shame Lexmoto stopped selling this model, you can still get them, same bike called AJS Modena, but maybe Lexmoto will re consider ?

I purchased a Lexmoto Titan Euro 5 in September 2021 and through a year of owning the product, I have had so many issues needing fixed, despite putting less than 3300 miles on the clock. I will list the issues below, the top 4 already being fixed, the bottom 5 issues not being fixed yet.
Battery dead x 2
Battery Charging broken x 1
recall on product
Broken wheel bearing in front wheel
Front Panel plastic attachments have snapped so panel is loose
Back wheel makes noise
Front wheel makes noise, especially when turning
Light switch broken - used approximately 3 times until it broke

This moped was bought brand new and has been driven safely as a commuting vehicle yet is not fit for purpose as not even a year old, it has presented problems costing more than the vehicle is worth.

I have written a complaint to Lexmoto to be faced with no response, multiple times. I really need help with this as a vehicle should still be functioning at a one-year-old, especially when driven carefully and the moped has been cared for.

Shocking customer service and a really poor-quality bike. I would not recommend.

Edit and response to Ewan:
I believe your data is incorrect, as I can confirm I have attended a Lexmoto recommended garage and had a service completed by them. I have payment evidence and I’m sure if you asked the garage, they will say the same. I have contacted you previously and have had no response, and am currently sat awaiting a response from today after stating legal rights. All issues have been reported to the Lexmoto recommended garage, included the recall that would not allow me to go backwards and forwards to work for a month. I have paperwork supporting this. Your response seems very defensive on behalf of Lexmoto and somewhat ‘attacking’ the consumer, which isn’t very professional in customer service. I’m sure the other 1/2 star reviews spread across Trustpilot and countless websites can back me up regarding my issues. Following this, if you could please aim to respond to my email I’d be very grateful as opposed to responding to my complaint.

Regards
Lauren

I bought a Lexmoto zsb 125 in sept and within 2 days the drive chain cut through my brake pipe leaving me without any breaks on the rear brake fluid everywhere that was done on Warrenty then about a week later the battery failed after leaving for 2 days totally dead had to replace that as well would not recommend these bikes to anyone I will never buy another Lexmoto again and don’t recommend them at all I want shot of mine asap if I could get my money back I would it only has 350 miles on it now but I think they are poor

The online portal makes for a clear and transparent experience.

Bought a Lexmoto 125LXR in December 2020. On receipt of the bike, it already had some broken parts such as the spring on the kick stand and one of the fairings. Due to Covid, the parts weren't available and it took over 3 months for them to be replaced.

Fast forward to November 2021 the kick stand switch broke and the engine kept cutting out while riding. I managed to ride it over to the dealer, having to keep pulling over when it cut out and wouldn't even turn over. The kick stand switch was replaced and I was back on the road.

In August, the bike failed to start. To begin with, I could turn the key sometimes and hear the fuel pump prime, then the bike would start. Turn the engine back off and on again, and there was no priming noise and the engine would turn over, but fail to start. Once I managed to get the bike booked in to a local dealer, I couldn't start the bike at all. I phoned them to say I couldn't get the bike over to them and was told to bring it over when I could. On ringing them back to say I could get someone to bring it over in a couple of days, I was told they couldn't work on it for a couple of weeks and would have to pay storage charges...for my bike that is still under warranty!!

The dealer that sold me the bike came and collected it...that cost me £80 (OK, I realise I should have had breakdown cover, but lots of people are having to cut spending at the moment). I told him I believed it is the fuel pump as the bike won't prime, but the engine will turn over. Clearly being a woman, I know nothing.

My bike has now had a new ignition barrel and new relays and now we are waiting for a new kickstand switch (remember I said the bike doesn't turn over when the kick stand switch fails!). Apparently it's not the fuel pump and I just have to let them get on with changing perfectly working parts until they finally work out what the problem is.

The bike is great to ride when it's running and gets a lot of attention when I'm out and about as it looks a lot bigger than a 125 and the matt black and red look great. I've even been asked by a chap if he could take a photo of the bike he loved it so much, but being without it is just so frustrating.

Come on Lexmoto, you really need to get your act together!

Update: Lexmoto, you've asked me to follow a link to give you more details, but there is no link and no way of replying to your message.

I wonder if you can help solve a warranty issue? The Echo+ scooter that was purchased back in June has been faulty from the very start and was taken back to one of your dealers for repair by the AA.
It had a new carburettor put in and a fuel shut off value only two weeks after it was purchased, The bike was only driven for 5 days as the new owner aged 16 was awaiting his CBT. It has taken this long to get the bike sorted out - apparently it needed two further Fuel Shut off Values. It is clear the bike was not PDI'd correctly in the first instance. The first service was done in plenty of time, although the dealer entered the mileage in miles instead of KM on your service system. I have been working with the service book provided with the bike when it was purchased and it clearly says next service 3000km. The bike has done 2350km now but I have since been advised that the bike is now out of warranty as the service book shouldn't be used although it is dealer stamped and provided with the bike. I have a bill here for a service, which I am happy to pay for but not the extra bits that should have been corrected either at PDI or when it initially broke down.
I await your reply.

Lexmoto have asked for details - what more would you like? Please reinstate my warranty as it has been taken away only because the fault wasn't fixed in the first instance!

I have emailed general@llexeter,co,uk attn Ewan

Purchased a 2022 Lexmoto LXS in March. Everything from the selling dealer to the after service care has been awful. Selling dealer kept breaking promises after we paid and couldn’t wait to get rid of us. I found another dealer for servicing and their customer service has been seriously lacking. The bike itself is cheap and nasty. It fell over and the handelbar snapped and trying to get it replaced was a nightmare.
The bike has done 5k miles and now the rear sprocket has completely worn away. When I contacted Lexmoto, they said it was ‘wear and tear’ and not included in the warranty (even though their dealers serviced the bike and adjusted the chain). I'm now trying to replace the rear sprocket, but there are no spares available for this bike and I've just been told they will not be available until January 2023, so I have a bike that can't be ridden. I found a 2nd hand sprocket (original) but the Servicing Agent won’t replace it because they didn’t supply the part and refuse to even consider helping.

Do not buy a Lexmoto.

I recently purchased a ZSB 125cc, love the bike, but my only disappointment is I never had a user manual and service booklet, I have emailed lexmoto and the dealship, but still no user manual, I did get a response off Lexmoto saying to use their website and look at the user manual there, I much prefer a user manual booklet than a website. Not much to ask when you buy a car you always have a user manual, is it so rare to have a user manual booklet with a Lexmoto motorbike?

Love it the lexmoto lxs 125cc e5 euro

🤬🤬🤬it's a very bad product, at 48 km per hour, it takes 3 hours to charge the battery, you go for 2 or maybe an hour and a half, it goes very quickly, you go 45 km maximum, I think 50, but it's a lot, I think, so you can throw it in the trashvery cheap and bad quality, it won't bother you to do more than that you are good at fooling the world with china products

Great choice at great prices. Local staff (Northampton dealership) are very friendly and easily contactable. They did not mind me asking lots of questions pre- and post-sale.

500 miles in on my Lexmoto tempest euro 5 that I purchased to commute to visit my disabled girlfriend and all good so far. the only issue I had was that the headlight was set to low. But when I took it for its first service at eclipse motorcycles Milton Keynes where I purchased the bike they sorted it for me and know it’s lovely and bright on them dark evenings when I ride home. I have kept it under 45 mph up until this service and am know taking the bike up to 50mph but tbh I didn’t buy this bike for speed I got as a reliable cheap means of transport. I have rode in the rain with no issues tires where fine (although not going very fast) I would say i do get a lot of false nuatruls going from 1st to second but I think it is down to me not giving it enough welly when I push up on the gear lever. Throughly enjoying riding my tempest and looking forward to the next 500 miles Carlyx:)