A Deeply Disrespectful and Unprofessional Experience. Strongly NOT Recommended
A Deeply Disrespectful and Unprofessional Experience. Strongly NOT Recommended
I have used this garage multiple times over the past year, often going out of my way to book my car in two to three weeks in advance to fit around a very tight and demanding work schedule. Each time, I’ve communicated clearly, politely, and in good faith, always making every effort to be respectful, flexible, and accommodating.
Despite this, one particular member of staff has consistently come across as rude, dismissive, and lacking even the most basic standards of professional courtesy. Until recently, I chose to overlook this behaviour, largely due to the garage’s convenient location and seemingly competent work. However, my most recent experience left me utterly appalled, and I feel a duty to inform others before they consider placing their trust in this business.
I booked my car three weeks in advance with a specific and politely made request that it be seen in the morning, as I would be working nearby and only available until 2pm. This arrangement was agreed to at the time of booking with no issues raised. On the day, I dropped my car off first thing in the morning (8 am) in good faith and trusting that the agreed plan would be honoured, something any reasonable customer would expect after weeks of notice.
To my shock, when I returned, I was met with a flippant and dismissive, “Oh, I forgot. It’s the next one on the list… yeah, sorry LOVE, I forgot.” When I calmly pointed out that the car had been booked with that specific request weeks in advance, I was met with further indifference and sarcasm: “Your car can’t always be first on the list.” And then, as if to further avoid any accountability, “There’s no note here that says it was meant to be in the morning. And anyway, I didn’t take the booking.”
No apology. No responsibility. No attempt to resolve the situation or acknowledge the significant inconvenience caused.
The tone, language, and attitude were utterly unacceptable. Being called “love” repeatedly in such a condescending and dismissive manner, especially in a context where I was raising a genuine concern, was both patronising and disrespectful. There was no professionalism, accountability, or, frankly, excuse.
What disturbed me most was not simply the broken agreement, because we all make mistakes, we ar all human, but the complete absence of integrity, ownership of the issue, meaningful apology, and recognition of the impact on the customer. This kind of behaviour is not only unprofessional but emblematic of a workplace culture that tolerates arrogance and disregard for clients.
While I’ve made every effort over the past year to remain polite and professional in my dealings with this particular individual, this experience crossed a line. I’m writing this not out of haste or pettiness, but from a place of deep frustration and principle.
I will NOT be returning, and I strongly urge others to think carefully before placing their trust, and their time, in the hands of a business that shows so little regard for the people who keep it running: its customers.
Respect, responsibility, and communication are not optional in any business; they are fundamental. This garage failed on all three counts.