Leisure Sales,Cheshire Anmeldelser 

We purchased our brand new Bailey Phoenix 640 in June 2024 after part exchanging our 19 yr old Bailey Ranger and have had so many on going issues with it since. Naming just a few:
- the fridge door kept on falling off
- the caravan door wouldn't stay locked - we found this out whilst driving along the M6 and the door kept on flying open. We had to apply duck tape as a temporary fix until we could get it in for a repair.
- a pipe behind the toilet collapsed stopping heating getting through to the bedroom and causing issues to the heater.
- the magnet which holds the caravan door to the caravan itself fell off (who knows where) so to keep the door open when parked up a heavy object had to be placed there each time if we wanted it open.
Our brand new caravan has spent more time in the work shop than it has been on caravan sites. I have had to cancel holidays because of the length of time it takes for the repairs to be done. The last fault, be it a minor one (door magnet issue) was reported on 29 Aug 25 and yesterday 13 Oct 25 I was told the part had been delivered to their office but I would either have to drive 45 minutes on the M6 to collect the parts or they would deliver but I must pay for the delivery up front. The joy of purchasing our new caravan was quickly forgotten after the 3rd fault in a very short time. Each time we take our caravan out I'm ready for the next fault to be found.

The moral of this story, if I had my time over I would DEFINATELY NOT buy a Bailey caravan in any shape or form and I'd definitely think twice about buying from Leisure Sales .

Use Leisure sales for all our caravanning bits and pieces. Ordered a few months ago a new door handle and lock for our swift challenger. Needed to fit it ourselves due to living in the van whilst we complete a self build. Got round to trying to fit it this weekend and lock didn’t seem to work. Took it back for advice, both girls on reception were helpful chatty and didn’t mind I had our dog with us who ended up enjoying sone treats and a drink in there. Colin came out to see why we were having difficulty and we had inserted the lock the wrong way, he said if it wouldn’t come out we would have to buy a new barrel. Anyway long story short……Colin worked his magic, extracted it and showed us how to fit! Very grateful for the staff’s time in sorting this for us. Highly recommend.

I don’t usually write reviews but the whole caravan buying experience from leisure sales was fantastic.Just went to look at a Bailey Unicorn Cadiz thinking of buying in 2026.But the p.x and extra’s we wanted made it possible to buy this year .I wanted a power touch motor mover fitted,no problem done with in 7 days .The service really was first class,no hard sell just useful advice and listening to want we wanted.Away now on our first holiday of the season and everything is working fine .Asked for the awning rail to be checked for silicone done ,no problems.Water and heating worked first time no error codes or any problems whatsoever.I could go on but would just like to say a big thank you to Diane,John and Dave .Rest assured you can buy with confidence from leisure sales Chirshire.Wouldn’t go anywhere else.Regards Warren.

Just taken my caravan for it’s 3 year service at Leisure sales and as always they were polite and courteous
( especially Caroline and Laura) and wish to thank them for getting issues resolved over that period with the minimum of fuss despite the problems that come with owning caravans .

Just would like to say a big thankyou to Caroline and the team for the great service. Always very helpful and friendly.

Very friendly, patient and helpful team.
Darren did a great handover was very informative and listened to my questions.
Dave walked me through the purchasing process over the weeks in a friendly helpful manner while keeping me informed. A mention too for Diane and John in Sales who also helped with all my questions when Dave was away.
Finally the staff in the shop are very knowledgable and offered much needed guidance.
Thanks to the whole team I dealt with at Leisure Sales

Dropped into Leisure Sales after having broken the handle off our jockey wheel bracket literally as we were setting off on a 2 week holiday. The service guys came out to the car park in force and set to repairing it for us - no charge. What can I say - absolute heroes - can’t thank them enough.

Needed a caravan repaired under warranty. It was arranged quickly in a very pleasant and efficient way by Caroline.

Ordered a replacement battery charger for my motorhome on a weekend. Then discovered the battery was at fault, not the charger. Phoned them on Monday to cancel the order, their accountant phoned me back on Tuesday and credited my account - they even ate the delivery charge, which they'd already paid to their carrier.

Fantastic people to deal with, a great company clearly focused on the customer. Not only did i get a tent at a very competative price, i had a call from the shop team explaining despatch and delivery estimate, and they even threw in an extra for me at no charge. Highly recommended!

Absolutely superb company to deal with.
No hastle very straight forward.
Dealt with a sale slap bang in the middle of a family wedding, Sales staff still bent over backwards.
Very helpful friendly and making sure the transaction was effortless.

Competitive prices, good products , informative handover. Just off M6 Junction 17.
Thank you Diane in sales for all your help.
Peter Blanchard

Wonderful service from Diane and the Leisure Sales team. We're very happy with our new caravan. Really valued all the support and advice along the way to help us make the right decision and settle into our new home-away-from-home. Highly Recommneded!

A great company to buy my caravan from.The sales aspect was excellent.No pressure or hard sell.Proper advice given to help me choose.All aspects of handover and delivery were very professional with no fuss.
The accesory shop has everything you could need.
Also recommend the cafe too.

Would highly recommend this company to anyone looking to buy a caravan.
The moment we arrived we received a warm and friendly welcome from Diane Jones one of the sales team.
She offered us advice and help instantly, and withing a few minutes was advising us on a caravan we fell in love with.
From this moment on Diane made the whole process of us part exchanging our old caravan for the newer on so easy, and explained the whole process, and made sure everything went smoothly and professionally.
We could not be happier with the service she provided, and the caravan she helped us purchase.
Will always use leisure sales for all future purchases and advice.

We bought our Swift Marbury in October 2022. Diana was wonderful in Sales, from start, to finish. Thank you
Chris and Dan in the office are great to deal with.
Alan, Caroline, Laura and all in the Service Centre. 1st Service 2023 went swimmingly. We've been today to pick up after 2nd service and wash. It's like visiting family, coming home. We'd highly recommend Leisure Sales, from beginners to oldhands.
Nothing is too much trouble A*****
Many thanks David and Janette Mullock x

Just purchased our caravan from Leisure Sales in Cheshire. What a lovely experience. Diane looked after us from our first visit, through to purchase and then collection. She was superb. We can’t fault the whole experience. Nothing was too much trouble. Our sincere thanks also to Neil who took us through every step of the handover in a very professional manner.

This was the second caravan that we have bought from leisure sales. Brilliant sales and service. Di is fantastic and makes sure everything is ready and answers all our questions. She is very welcoming and friendly.

Just purchased my fourth caravan from Diane at leisure sale fantastic service everything worked out great thanks again chris and Bren

John was great no pressure, looked at as many vans as we liked. buying was just as simple and hand over was excellent, making sure i was comfortable with all the devices in the van