The personal touch made this company stand out to me so I ordered again from them. The communication from the company was 1st class. Delivery service no problems . The item I choose was out of stock b... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Bought bike 'remotely' by email/phone for payment and pickup at Cheltenham branch and it was dealt with extremely efficiently, including using their carpark in town for my quick stop. First ride of th... Se mere
I had my heart set on a Cube Kathmandu which was difficult to find in stock. Luckily, Leisure Lakes Bikes had one in stock at Daventry and transferred it to Cheltenham which was nearer to me. I found... Se mere
Great experience from this company cant recommend enough. I purchased the wrong bike online, phoned their customer service line and they amended my order within seconds. I then collected the bike next... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Skrevet af virksomheden
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Kontaktoplysninger
27 Pittville Street, GL52 2LN, Cheltenham, Gloucestershire, Storbritannien
- 01242 251505
4,9
Fremragende
144 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 80 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Two New eBikes Bought!!
We just bought two eBikes from Leisure Lakes Bikes in Cheltenham. They were great. Knowledgeable, helpful and patient!! Thanks particularly to Kyle whose customer service was exemplary!! Thank you guys
30. september 2023
Uopfordret anmeldelse
Price and service
7. september 2023
Huge delivery time and poor service
Ordered a replacement pad for inside Giro helmet and requested in-store pick up. Confirmation email says the order will be ready in 8 working days, however when there was no call or email on working day 8, I phoned on day 9. I challenged the timescale with the staff member who did not deal with the situation appropriately: no apology and asserting some reason it takes longer when you order to collect in store and that it would take a further 5 working days. I wasn’t in a rush, but it was irritating to have the staff member talk as if this was entirely expected and I had nothing to complain about, even though Leisure Lakes own confirmation email said it WILL take 8 working days, not that it MIGHT, and not that it could be as much as 13 working days. 8 working days is already a very significant lead time and plus they must know what commitment they’ve made in their own literature.
As it is, it is currently working day 15 and I have had no email, call or notification about my order from them … ironically, just an email prompting me to write a review on TrustPilot. It’s a small item I’ve ordered, but the principles of good service should not depend on that. If this experience is anything to go by, I’d think twice about committing to buy something bigger from them.
28. august 2023
Besvarelse fra Leisure Lakes Bikes - Cheltenham
Hey,
First of all, thank you for getting in touch and giving us some feedback, we do apologise for the delays and miscommunication that has occurred with your order. I have spoken to the manager at our Cheltenham store and he will be in touch with yourself today to resolve the issues.
If you would prefer to get in touch with ourselves directly please feel free to contact us directly:
https://www.leisurelakesbikes.com/pages/contact/
Again please accept our apologies.
Leisure Lakes Bikes.
Very helpful and knowledgeable staff
27. august 2023
I asked simple questions
I asked simple questions, neither of the lads knew the answers, one was fairly rude.
I also looked at a speedo, upon review I noticed it had already been used with 11 miles on the clock.
I told two members of staff, neither responded and put it back on the shelf both times.
Just poor
11. august 2023
Besvarelse fra Leisure Lakes Bikes - Cheltenham
Hey,
Thank you for getting in touch and providing us with some feedback, first of all, please accept our apologies, I have spoken to the manager now to review our customer service standards with their team.
Anna Marie.
Staff exhibited integrity!
My transaction was very easy but I overheard one member of staff identifying that another has erroneously sold someone a bottom bracket and an adapter for the bottom bracket that was included with it. They then reached out to the customer to rectify it and refund for the extra part. That would have been easy to let stand and I was impressed they did that.
30. juli 2023
Whyte 901
Great customer service I purchased a whyte 901 but came with damage as I live to far from the store I got a part refund thanks for all your help
18. juli 2023
Orbea Terra
The order process was easy but bike arrived without mudguards. However, the store sorted this promptly and shipped mudguards straight away. The bike is great and a joy to ride.
16. juli 2023
Great Service
Bought a kick stand from the Cheltenham store, There wasn't any bots included in the package so Peter who was serving me went above and beyond to find some as the one's what was in the work shop was either to short, not the correct size or far too long.. Thank You Peter...
22. juli 2023
Uopfordret anmeldelse
The service team at Leisure Lakes Bikes…
The service team at Leisure Lakes Bikes in Cheltenham did amazing work for my son YT Capra bike.Very professional and friendly team!
I would recommend to everyone!
20. juni 2023
Uopfordret anmeldelse
Can't Fault
Friendly helpful staff, purchased two bikes and some accessories, all arrived exactly when stated and 1 small issue was swiftly dealt with, good rewards scheme
30. april 2023
Communication could be better
Communication isn't the greatest.
Delivery vague. But shiny sparkly bike delivered in top condition today
18. maj 2023
Fantastic service of my e bike
Fantastic service of my Cannondale E bike today, very friendly staff, asked about any issues or work needed doing, they listened and understood everything I said (I had a rear wheel spoke issue Which they fixed) absolutely perfect service took 2 hours, checked & fixed everything as per the service schedule, upgraded the software. Perfect with clearly very competent staff, conversant in e bike technology (very rare skill) will be back in a year f
15. maj 2023
Uopfordret anmeldelse
Excellent customer service
Really helpful team. Bought a secondhand bike from their website. When it arrived the dropper post wasn't working. Spoke to the Daventry branch where the bike came from. They called my local branch who in turn called me back. Got the bike in same day and fixed the issue. Great service. Not the first time I've bought a bike from Leisure Lakes and it won't be the last.
6. april 2023
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.