Leesa Sleep Anmeldelser 

The Leesa bed has been a great purchase

They were easy to reach on the phone, they were always pleasant and helpful. I never felt as if they were talking from a script or rushing to get me off the phone. They answered all my questions and made the purchase easy for me. Even when I called to say that I was waking up with a sore back and might have to return the mattress, the person I talked to said that returns were easy and that they would help me. But he offered to send me a topper at no charge which has taken care of my back problem and I won't be returning the mattress. Their level of customer service is something I seldom find these days - truly 5 star!

On the more spendy side for a kids mattress but worth it to be able to sleep in bed with them if needed. Easy to unpack and shipping was fast.

My son loves this mattress. We bought this and a competitor’s for his bunks and he chose this for his every night sleep.

The mattress seems well made and comfortable but the shipping really was a bummer. It took slightly longer than anticipated but that wasn't really too big of an issue. Mainly the box it came in was all but destroyed. I couldn't even pick the mattress up as the box literally had no structural integrity. I had to roll it into my house. I feel like anyone shipping such large heavy objects would know to have a box with re-enforced handles and corners.

Have purchased a Leesa mattress before. When it came time to purchase another I immediately went to Leesa as my family tells me this is the most comfortable mattress they've ever slept on.

mattress arrived quickly and is comfortable

First mattress I have ordered myself and did quite a bit of research as well as tried options in the store. We did try the Leesa mattress at a West Elm location and liked it but we will know for sure once sleeping on it with the trial period. The only confusing piece was the layers shown inside the mattress on the Leesa site (Natural Hybrid) differed from what it showed on Naplab review so not sure which one is accurate. Other than that Leesa site was easy to navigate and we actually liked the feel of just the partial latex hybrid (also with polyfoam) as opposed to all latex although I did want a fully natural mattress. Fingers crossed we love it!

Easy shopping experience and loved the white glove delivery option

The Leesa customer service team provided really great and attentive service both via phone and email. We had an unfortunate experience with their delivery partner for white glove service, however. Delivery mixup at the delivery vendor, difficulty scheduling with them, inexperienced setup team with incomplete setup of our bed and more. All is ok in the end, but it was a very stressful and frustrating experience.
The Leesa Legend Hybrid bed is amazing!!! It's like sleeping in a cloud.

I was frustrated with this survey because I was not able to describe how I was frustrated by not being able to add special instructions to the delivery and was not able to schedule the timing of the delivery.

Easy to order and pick. Shipping is slow.

Leesa provides quality mattresses that are made to order. The shopping process was easy and I felt that I purchased the right product for my needs. I had a very good experience with customer service as well.

I had my questions and concerns readily answered using the live agent chat

It's hard to buy the right mattress online, but Leesa made it possible. Ultimately we returned our Hybrid original because the medium/firm was too soft. (We are about to schedule the return with Leesa.) The price and quality of the mattress, the delivery, set up and return experience (so far) are all positive. In retrospect, we should have gone to try out the mattress at a West Elm store and then ordered it online once we had tested it For those wondering whether to buy a Leesa online, I would say yes, take the chance-- as long as you are willing to do the work to return it if it is not perfect. Leesa is a reliable company and the mattress is really nicely made.

Great communication. The notices with the timeline for shipping was good. I liked the free shipping as well as the trial period. The instructions for setting up the mattress also made it easy.

I love my Leesa mattress and it was delivered quickly and in perfect condition. I do have to admit that I never would have believed I would pay so much for a matress but it is sooooo worth it!

Great promotion, comfortable mattress

EASE OF PURCHASE& QUICK SETUP