We are long standing customers of Lavazza with many drinks machines installed across our various sites. The drinks are great and go down well with staff. We have an excellent ongoing relationship w... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Lavazza coffee machine fault - rare occurrence. Engineer - Bob, attended site. Serviced machine, replaced worn parts. Also updated software and ensured all set up properly. Explained exactly what ha... Se mere
Virksomheden har svaret
Lavazza has been such a wonderful company to work with. From the set up, the billing, the customer service and the deliscious coffee, we have been nothing short of impressed with this company! Our acc... Se mere
Virksomheden har svaret
We recently had a Lavazza coffee machine instant our work place. Unfortunately the install wasn't as straight forward as hoped but the engineer Marc went above and beyond to ensure this machine was... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
LAVAZZA Professional UK - We create great tasting moments at work.
Kontaktoplysninger
Storbritannien
- www.lavazzapro.co.uk
4,4
Fremragende
168 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
have had no issues when ordering or…
have had no issues when ordering or delivery over the past 3 years of service.
15. november 2019
Uopfordret anmeldelse
Besvarelse fra LAVAZZA Professional UK
Thank you Anthony for your great review, we appreciate your feedback.
Best regards
Fran
Quick on answering my phone calls…
Quick on answering my phone calls helpfull when spoke to someone answer understands my orders
14. november 2019
Uopfordret anmeldelse
Besvarelse fra LAVAZZA Professional UK
Thank you Sue for your great review, we appreciate your feedback.
Best regards
Fran
the Future
Have used Mars / Lavazza klix coffee for many years now and always impressed with the service and qulity
But i think its time to move away from the one use only cup method now we are all awhere of are carbon foot print
14. november 2019
Uopfordret anmeldelse
Besvarelse fra LAVAZZA Professional UK
Thank you Martyn for your review, your feedback matters to us. The team at Lavazza Professional are currently working hard on an exciting new sustainability project which we’ll be sharing early next year. In the meantime, we’ve asked your account manager Kerry to come and see you to take you through this exciting new journey.
Best regards
Fran
The only problems we have are…
The only problems we have are deliveries not coming to us . No complaints with the products
14. november 2019
Uopfordret anmeldelse
Besvarelse fra LAVAZZA Professional UK
Thank you Gill for your review, your account manager Richard will get in touch to understand how we can help with the delivery issues. We appreciate your feedback, it is important to us.
Best regards
Fran
Besvarelse fra LAVAZZA Professional UK
Lino, we really appreciate your feedback. Thank you for leaving us a great review.
Best regards
Fran
Besvarelse fra LAVAZZA Professional UK
Thank you Adam for your review, your feedback is important to us.
Best regards
Fran
Good products in drinks machine
Good products in drinks machine , however machine keeps eating coins so you can never drink it
31. oktober 2019
Uopfordret anmeldelse
Besvarelse fra LAVAZZA Professional UK
Thank you Ian for your feedback, Sophie your account manager will be in touch to see how we can help you further. We appreciate you honest comment.
Best regards
Fran
First I would like thanks to you .Dawn…
First I would like thanks to you .Dawn left due to catering service closure she is left now cleaning team dealing all you can update your account name Gagan deep kaur instore cleaning manager servest i am happy with office team but I am not happy with some driver service need to improve a bit .
31. oktober 2019
Uopfordret anmeldelse
Besvarelse fra LAVAZZA Professional UK
Thank you Gagandeep for your review. We appreciate your feedback and will look into this delivery issue.
Best regards
Fran
Besvarelse fra LAVAZZA Professional UK
Thank you Mandy for your review, we really appreciate your feedback.
Best regards
Fran
Good sevice the majority of the time .
31. oktober 2019
Uopfordret anmeldelse
Besvarelse fra LAVAZZA Professional UK
Thank you Alan for your feedback. We really appreciate it.
Best regards
Fran
I am happy of the products
I am happy of the products, just delivery drivers sometime leave the boxes out side on the rain or ask agency staff from store to sign instead to deliver all boxes to canteen where is our delivery point, so to be checked from me or member of my team. Instructions are highlighted on my delivery note. This prevent cross contamination (I had delivery left on the pouring rain for two hours without noticing store and when fork lift driver lift the pallet, box collapsed and I wasted half of it as tubs went to ground.)
In future I will be extremely happy if driver deliver to me-I had Russian speaking driver in the past that was outstanding and my boxes were in good condition delivered to me.
18. juli 2019
Uopfordret anmeldelse
Very happy with Lavazza since taking…
Very happy with Lavazza since taking over from Klix,still the same good service and delivery.
18. juli 2019
Uopfordret anmeldelse
Very good value,quick service
18. juli 2019
Uopfordret anmeldelse
Orders are always delivered promptly
Orders are always delivered promptly, accurately and on time. Account issues usually resolved very speedily. All Call Centre Staff and Service Desk staff always friendly and helpful, Adam has been very friendly and efficient when helping to resource new machines, working with us to install them on time and with minimum disruption.
Thank you to all involved.
8. juli 2019
Uopfordret anmeldelse
The service I have received while using…
The service I have received while using the Flavia machines has been excellent.
When reporting faults the engineer team are onsite quickly to rectify any issues. They are work with utmost efficiently.
Our clients are happy with the products and the machines work well with minimal maintenance.
Paul, who came on a site visit was very friendly and informative on company initiatives and policies.
5. juli 2019
Uopfordret anmeldelse
We are very happy with the Lavazza…
We are very happy with the Lavazza Team.
Any minor problems we have had were dealt with in a very professional and timely manner,
5. juli 2019
Uopfordret anmeldelse
I never have any problems with…
I never have any problems with delivery's or ordering and I have regular updates from the company.
5. juli 2019
Uopfordret anmeldelse
Emma who looks after this account is…
Emma who looks after this account is very professional in her work and is happy to resolve any issues I have very quickly. In the past she has support us in different ways to increase sales and introduced new products to us, in which we have tuck on board and used. the only issue I have is our head office prices and your invoice prices don't match.
5. juli 2019
Uopfordret anmeldelse
Could Do A Lot Better
Okay, I have to say with Lavazza their customer service is very poor. its often unanswered emails and rude responses.when an order went missing also why can i track a £5 ebay order but not an £400 coffee order
4. juli 2019
Uopfordret anmeldelse
Besvarelse fra LAVAZZA Professional UK
Thank you Mr King for your feedback. We’re sorry to hear that you’ve experienced some issues with our customer services team. On looking closely into this matter, we can see that this issue occurred in January when our logistic partner was hit by a major ransomware issue. We could however not detect any rudeness or discourteous exchange of emails or phone calls with our customer service team – both are recorded and monitored closely. You’re right we were at the time unable to track your order but provided you with a full refund and reissued a new order. We’re committed to provide the best service to our customers and can ensure you that we’re always looking at ways to improve.
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