Lavazza Anmeldelser 

Marc O'Neill our rep and engineer is first class, nothings ever to much trouble and you can just leave him to it, which is jolly handy as we have 3 Lavazza machines spread over a 20acre site
Thank you
Eddie and the Sodexo Team/Birdseye

Superb coffee machine, a little pricey but I love it!

Love the plan with coffee machine included. In general coffee was cheaper than the grocery store but now slightly more expensive but more variety. I had an issue with my frother for my machine and they quickly sent out a new one. Great customer service

Probably the worst website I've ever experienced...tried to buy a subscription, but impossible as their website is so flakey..I give up

I have had TWO of these coffee machines. Machine number one developed a leak after approx. 6 months. Purchased from Curry's, who had no interest in resolving the issue. Contacted Lavazza UK and after much messing about asking for photographs of the leak, finally sent me a replacement unit. However, the second unit also leaked after 6/7 months. Its now in the bin and I am currently trawling reviews before making another purchase. Incidentally, its not just water that comes out at leaky time, there is a smattering of what appears to be silicone mixed in. This ruins your dish cloth too. My hot tip, spend plenty of time researching long term issues with coffee machines before buying one.

I had a coffee machine for under 1 year and it broke making the coffees too hot and not frothing. They advised they are sending me a part out which will be with me in 5 days to then say its out of stock (after waiting months) I have chased this up on a number of occasions and they have been useless! They offered to send me a free mug which i don’t understand why as I cant even use the machine! and not heard anything after this to say when its back in stock of when they will be sending it out to me. do not buy any if there products!!

Good coffee, shame about the bargain basement logistics & order fulfilment.

Its almost like they don't have a clue what they are doing. Subscriptions are great - I have 2, however getting the deliveries is painful as they insist on NOT giving me an option to choose a fast delivery and insist in sending it via some bargain basement halfwits.

Want to add descaler to your regular order? Impossible. But you can buy it seperately and pay for delivery that will occur at some point, possibly. If you're lucky. Because it's not trackable.

Customer service staff are always helpful but they are effectively expected to respond to customers blindfolded, with one hand behind their back.

Yet again, i've run out of coffee with absolutely no idea (other than the vague 3-5 days) when it will arrive. They insisted on a cut off of 15/12 for Christmas order......nobody needs a 9 day lead time to ensure something is shipped inside the UK???

Not that this review will make ANY difference to how they carry on, but really save yourself the bother. £1 coffee machine is great, but what happens after goes from shambles to shambles. If I can order dog food to be blended specifically for my dog and delivered the next day, why cant Lavazza manage to chuck some coffee in a box and let me PAY for the privilege of it being delivered when I want it to.......?

Edit: Just noticed that Lavazza "no longer claim their profile" which should tell you everything you need to know about their attitude to customer service!

I purchased a machine for £1 with a subscription for regular pod ordering. They sent an email informing me one of my payments hadn't been taken and would be debited automatically by a certain date. Transpires this was incorrect and if I hadn't picked up on it, they would have taken double the payment. Took a long time to sort out. I personally wish I hadn't taken a subscription - may seem good at the time but can be more inconvenient and potentially costly in the long run.

Absolute awful company. Whisk for my electric milk frothier broke, can't send them e mail, keeps coming up "error". Been out of stock for over a year and, foolishly, bought a new machine (same make). Never again. DO N OT PURCHASE ANYTHING FROM THIS COMPANY, A WASTE OF TIME.

Been trying for over two hours this morning to buy 2 Trasparenza jugs for my A Modo Mio machine, on the official Lavazza website. Let's you get right to the end of the transaction, then says: " Error. Transaction not authorised ". Tried with a bank debit card, a credit card, AND PayPal..... wouldn't accept anything. Must have tried eight or nine times. No explanation, no reply to ' Help' email.
A cynical person might think they don't want to sell you a replacement jug.... without which the machine is useless.... but want you to buy a new machine instead !! Rubbish service by a rubbish company. Go elsewhere for your coffee requirements, if I were you.
Norman Thompson
Ashford
Kent

Service: Terrible, basically more of a lack of service. Lavazza tried to extort me a double payment for one invoice. After giving them my bank information and PayPal, they gave up. To my repeated requests to explain why the delivery for a different invoice did not reach me, they do not answer. Their system is lying to say that I received the package. I asked for a photo of my door, my signature, whatever confirms that I have the shipment in my hands, they are silent. Coffee: it only tastes and smells good. I do not believe that this is caffeinated coffee, even one cup made of 5 capsules will not stimulate you. Any coffee No. 4 from the supermarket is 100 times stronger than Lavazza.

I have see many bad reviews about Lavazza and i am sure they have their reason for their review. I recently bought bean to coffee machine ( not Lavazza ) and wanted to buy number of bean coffee 250g to test. One of coffee I ordered was Lavazza ORO bean. I received ground coffee which was very disappointing. I contacted their customer services. I received email from Courtney apologising for mistake and offered TWO pack of my original order one to replace the order and second one for inconvenient they cause. I would say this is a very good customer services.

I really love my coffee machine and the coffees.

I had a problem with my machine it was well over a year old and they sent a replacement from the serial number as proof of what I owned.

Can’t fault anything about lavazza it’s a well deserved 5 stars

I ordered coffee online and had a bit of problem, so I emailed them.
They reply quickly, apologised and sorted out issue straight away.

Customer Services were not too bad. Original offer was to buy 3 subscriptions and a machine for £1. At the end of the 3rd period emailed to say thanks and confirm subscription cancelled. No you either pay us £132.66 or carry on. So I will have paid £308.66! I could have got an professional machine for that. Funny how no one at their company remembers that promotion during Jan 2021. If I had read these previous comments I would not have bought!!

Absolute rubbish company. Like the other reviews I have started getting snotty emails about not being able to take payment blah blah. Can’t access my account page so I can’t do anything about it. So no payment no coffee. Who cares? I’ll buy it from Amazon. If this is how the Italians do business it’s a wonder they’re not all bankrupt. Maybe it’s Brexit or Covid or lorry drivers to blame. I’VE HAD ENOUGH!!

Service agent continuously telling me to call the UK free phone number despite me living in Ireland became so frustrating that I just went out and bought a nespresso in the end. Told the guy three times that those numbers don't work from here. No other options given just kept telling me how to use the phone like I was an idiot. Do better

Awful coffer. I've had much better else where. The coffer served as fairly cold with too much milk and not enough coffee. Tastes more like luke warm water.

Customer relationship is very poor, informed via email that I hadnt paid my subscription for coffee pods, eh it's hands off for the last 18 months. Maybe a card issue I thought.
Checked back, had recd an email from Lavazza saying they were changing the billing method? So it was their issue, so why the snotty email, disjionted.
Reset the payment method to Paypal, but each time I logged in the app asks to change payment or does it, no idea. All I can say is as of yesterday no order on record.
Responded to an email, day later recd in Italian (gobbledee goom to me) then later an enlish version this is not a respond address.
Sent email detailing above asking them to sort this out, no response within 3 days.

Is this Italian customer service? hence the poor review for respinse to a problem of their making.

Shame really as the coffee is good, machine great but custoner service/relations poor, is it Brexit probably.

No reminder this time to let me know my subscription was due to be dispatched, you can't suddenly stop sending something that your customers rely on. I was going to delay the delivery but you took that option away from me.

I can't afford your overpriced coffee this month, but now I need to find the money from somewhere. I'm absolutely raging, and as soon as I reach the minimum number of deliveries for my £1 bang average machine I'll never be touching Lavazza again.