Lovely staff both night and day staff were amazing the room could of been a bit cleaner few stains on walls but for price guess you can’t complain lol
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I booked, then checked the confirmation email and realised the dates were for the wrong week. I cancelled via the 'cancel' button in the email and then made the correct booking (there was an 'apply' b... Se mere
Virksomheden har svaret
Room was a lovely size and beautiful views but mixer bath tap didn't work and ended up having to run a bath using the shower head. Previous occupants hair on the tiles in the bathroom. Light constantl... Se mere
Virksomheden har svaret
Free parking and nice central location. Friendly and helpful staff and very relaxing stay. Room was clean, good value compared to others and had everything I needed. If you are expecting luxury then... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Whether you’re looking for a city break, a business trip or a last-minute airport hotel, you’ve come to the right place. At LateRooms, we’ve got hotels to suit everyone and every budget. We’re the place to come for last-minute hotel deals. If you need a room for tomorrow, we’ve got you covered. But that’s not all we do. Planning a trip away in a few months, or an epic road trip? We can help with that too. You can save 15% on thousands of hotel rooms by becoming a LateRooms member (psst, it’s free!). Pick from every hotel and room type – from luxury suites and spacious family rooms to spa hotels and cheap and cheerful crash pads. With over 100,000 hotels in the UK alone, you won’t find a bigger range of UK properties anywhere else. Plus, we’ve got a huge selection of international hotels, so you can swap London or Edinburgh for Paris or a beach holiday abroad.
Kontaktoplysninger
Office LG.03, Cargo Works, 1 - 2 Hatfields, SE1 9PG, London, Storbritannien
- 0203 637 0812
- support@laterooms.com
- www.laterooms.com
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Terrible service
Terrible service. I cancelled the booking within an hour and received email confirmation that it had been successfully cancelled, yet I was still charged. When I contacted customer service, they were unhelpful and refused to issue a refund, instead blaming me for not contacting the hotel directly—even though I booked through them.
8. april 2026
Besvarelse fra LateRooms.com
Hi Ann,
We’re very sorry to hear about your experience and understand how upsetting this situation must have been.
Your booking was made on a non-refundable rate for arrival the following day. The cancellation terms are set by the hotel and are clearly shown at the time of booking, and in line with these terms the booking is non-refundable once confirmed.
We completely appreciate this won’t be the outcome you were hoping for, especially as the cancellation was made soon after booking, and we’re very sorry for any disappointment caused.
Best wishes,
Rebecca
Besvarelse fra LateRooms.com
Hi Gordon,
Thank you so much for your fantastic review! We’re really pleased to hear you found everything quick, easy, and fuss-free, and that it was exactly what you needed.
We hope you have a great stay and look forward to helping you book your next trip!
Best wishes,
Rebecca
Really convenient way to arrange spontaneous stays.
I have felt the need to plan ahead during my working life, but since (almost) retirement reduces my need to do so, finding a reliable site through which to arrange a trip just a few days (or even hours) ahead is really helpful.
16. april 2026
Besvarelse fra LateRooms.com
Hi Ashley,
Thank you for your feedback, we appreciate you sharing your experience. It's great to hear our site helps you arrange trips quickly and reliably.
We look forward to helping you booking your trips in the future.
Best wishes,
Chelsea
Not really value for money
Not really value for money. Room was very old and needs modernizing and freshening up. For a slightly higher prices I would have gotten a room without the “side view of the sea” but much more comfortable (I did get multiple quotes but wanted a glimpse of the sea).
29. april 2026
Besvarelse fra LateRooms.com
Hi Mr Chatterjee,
Thank you for taking the time to share your feedback. We’re sorry to hear your stay did not feel like good value for money, and that the room did not meet your expectations for comfort and condition. We understand how disappointing this must have been, especially after carefully comparing your options.
As a booking platform, we don’t manage the properties directly, but we do take feedback like this seriously. If you’d like any support in sharing your feedback with the property, please do reach out to our team at support@laterooms.com and we’ll be happy to assist.
Best wishes,
Rebecca
Besvarelse fra LateRooms.com
Hi Michael,
Thank you so much for your lovely review! We’re really pleased to hear you felt confident in the booking process and were happy with the quality of your experience.
We really appreciate your feedback and look forward to helping you with your next stay!
Best wishes,
Rebecca
Everything okay with late rooms no…
Everything okay with late rooms no problems booking hotel stays
25. april 2026
Besvarelse fra LateRooms.com
Hi Ronald,
Thank you so much for your lovely review! We’re really pleased to hear everything went smoothly with your booking.
We appreciate your feedback and hope to help you with your next hotel stay soon!
Best wishes,
Rebecca
Lovely staff both night and day staff…
Lovely staff both night and day staff were amazing the room could of been a bit cleaner few stains on walls but for price guess you can’t complain lol
28. april 2026
Besvarelse fra LateRooms.com
Hi Jermaine,
Thank you so much for your lovely review! We’re really pleased to hear the hotel team made such a positive impression and looked after you so well.
We’re glad you felt you received good value for money, and we really appreciate you taking the time to share your feedback. We hope to help you book another great stay soon!
Best wishes,
Rebecca
Lovely hotel
Lovely hotel , staff very helpful, great location couldn't fault it at all
24. april 2026
Besvarelse fra LateRooms.com
Hi Andrew,
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your stay and that the hotel staff were so helpful.
We really appreciate your feedback and hope to help you book your next great stay soon!
Best wishes,
Rebecca
Good customer service
Good customer service, clean room with all amenities. Great location too. Lovely bar area. Room was very small.
25. april 2026
Besvarelse fra LateRooms.com
Hi Laura,
Thank you for your lovely review! We’re really pleased to hear you enjoyed the great location, clean room, helpful service, and the bar area. It’s wonderful to know you had an enjoyable stay overall.
We really appreciate you taking the time to share your experience and hope to help you book another great stay soon.
Best wishes,
Rebecca
Easy to find a hotel and book it!
25. april 2026
Besvarelse fra LateRooms.com
Hi Sue,
Thank you so much for your lovely review! We’re really pleased to hear you found it easy to find a hotel and complete your booking.
We hope you have a fantastic stay and look forward to helping you plan your next trip!
Best wishes,
Rebecca
Very easy to book and staff on the…
Very easy to book and staff on the phone were amazing
23. april 2026
Besvarelse fra LateRooms.com
Hi Rita,
Thank you so much for your lovely review! We’re really pleased to hear you found the booking process easy and that our team were so helpful on the phone.
We really appreciate your feedback and look forward to helping you with your next stay!
Best wishes,
Rebecca
Booked a small apartment via laterooms
Booked a small apartment via laterooms, arrived to find the proprietors had not placed the add on the site or received the booking. Inconceivable in 2026 the platforms security is so lax to allow this. The owners said it happened all the time and when I was outside another family turned up with the same result. Parent company Booking.com after an hour offered an alternative in Blackpool when I was in Warwickshire. Pathetic avoid.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra LateRooms.com
Hi Eric,
We’re very sorry to hear about your experience. We completely understand how upsetting and concerning this must have been, and we’re sorry this happened to you.
Reports like this, particularly where there are concerns around the legitimacy of a listing, are treated with urgency. We are investigating this matter with our partner, Booking.com, and have taken steps to remove the listing while this is reviewed.
If you would like any support from us in raising this further or seeking a refund with our partner, please do reach out to us at support@laterooms.com and we’ll be happy to assist.
Best wishes,
Rebecca
Besvarelse fra LateRooms.com
Hi David,
Thank you so much for your fantastic review! We’re delighted to hear you found exactly what you were looking for!
We hope you have a wonderful stay and look forward to helping you book your next trip!
Best wishes,
Rebecca
Aftercare not helpful
The booking process was easy, but whilst i had problems with the hotel and paid through here they were less than helpful. Not understanding my complaint and then told me to speak to the hotel directly to see if they could help. I emailed the company as soon as i got home with my complaint and the reason for wanting a refund due to service failings but was told no, because they hadn't read my complaint or understood properly. Then closed the case.
Avoid the Brighton Holiday Inn IHG hotel also!
19. april 2026
Besvarelse fra LateRooms.com
Hi Loz,
We’re sorry to hear about your experience and understand how frustrating this must have been.
It looks like your complaint may have been raised directly with our partner, who act as the booking agent for this reservation, as we have no records of this on our side.
That said, if you’d like, we’re very happy to support you in escalating your concerns with the managing agent to ensure everything has been properly reviewed. Please contact us at support@laterooms.com with your booking details, and we’ll be glad to help.
Thank you for taking the time to share your feedback.
Best wishes,
Rebecca
Room was a lovely size and beautiful…
Room was a lovely size and beautiful views but mixer bath tap didn't work and ended up having to run a bath using the shower head. Previous occupants hair on the tiles in the bathroom. Light constantly came on in the bedroom throughout the night keeping us awake all night.
18. april 2026
Besvarelse fra LateRooms.com
Hi Samantha,
Thank you for taking the time to share your feedback. We’re really pleased to hear you enjoyed the room size and the beautiful views, but we’re sorry to hear about the issues you experienced during your stay.
We completely understand how frustrating the problems with the bath, cleanliness, and the lighting must have been, especially when it impacted your comfort overnight.
As a booking platform, we don’t manage the properties directly, but we do take feedback like this seriously. If you’d like us to raise this with the hotel's managing agent, please contact us at support@laterooms.com with your booking details and we’ll be happy to assist.
Thank you again for your review, and we hope your next stay is a much more comfortable one.
Best wishes,
Rebecca
Cheap room with shared kitchen and…
Cheap room with shared kitchen and bathroom..great shops and lots 2 visit...
16. april 2026
Besvarelse fra LateRooms.com
Hi Katrina,
Thank you so much for your lovely review! We’re really pleased to hear you found a great value room and enjoyed the location with plenty to see and do nearby.
We hope you had a fantastic stay and look forward to helping you book your next trip!
Best wishes,
Rebecca
Great price
14. april 2026
Besvarelse fra LateRooms.com
Hi there,
Thank you for taking the time to leave us such positive feedback. It is great to hear you found our pricing so competitive.
Best wishes,
Chelsea
Because you gave me the best deal I…
Because you gave me the best deal I searched and searched then I found you..thank you.😊.
13. april 2026
Besvarelse fra LateRooms.com
Hi Dawn,
We're happy to hear that you had a great experience finding the best deal with us. We appreciate you taking the time to leave us such positive feedback.
We look forward to continuing helping you book accommodation in the future!
Best wishes,
Chelsea
Last minute booking
We had a lovely time in Swanage. Not far to walk to sea from hotel, however if mobility is an issue the hotel is on a bit of a hill. Hotel was very tired looking throughout , room was spotlessly clean though. So the breakfast was continental and to be fair it was poor. Coffee and orange juice were nice though. The staff were very friendly and helpful. So if you just want somewhere to sleep then I would recommend it.
12. april 2026
Besvarelse fra LateRooms.com
Hi Andrew,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you had a lovely time in Swanage and that you found the room spotlessly clean, as well as the staff friendly and helpful, this means a lot to us.
We appreciate your comments regarding the condition of the hotel and the continental breakfast offering, your feedback is very valuable.
We look forward to helping you book your next trip away.
Best wishes,
Chelsea
Besvarelse fra LateRooms.com
Hi Andrew,
Thank you so much for taking the time to leave us some positive feedback. We are happy to hear that you found it simple and quick to get a property booked in.
We look forward to helping you again for your next trip.
Best wishes,
Chelsea
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