I spoke to Emma she was very friendly and efficient. Emma walked me through anything I needed explaining and it was a completely pain free experience. I have an extensively modified classic car and... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Staff were very helpfull and got my policy sorted out fvery quickly. All I would suggest is when reading out all the information about the policy terms and conditions that they can take it a bit sl... Se mere
Emma, was very helpful, explained everything thoroughly and didn’t force my decision. She called back when she said she would and overall the buying of my car insurance was a smooth transaction.
Virksomheden har svaret
What A nice company to deal with. The chap was very helpful and informative and talked me through the process of insuring my car at a great competitive price?£179s . I will definitely insure my classi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Lancaster Insurance Services have been experts in arranging classic and specialist motor policies since 1984. Get a competitive quote today.
Kontaktoplysninger
Lancaster House, Meadow Lane, PE27 4ZB, Saint Ives, Storbritannien
- 01480484826
- customerservice@lancasterinsurance.co.uk
- www.lancasterinsurance.co.uk
4,8
Fremragende
31 t anmeldelser
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Just helpful and explained everything…
Just helpful and explained everything clearly
12. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for taking the time to write a review.
It is great to hear that our team made things so straightforward and talked through every detail with you.
If you ever need any further support, please feel free to reach back out to us.
Kind regards, Tahara @ Lancaster Insurance Services
Quick and friendly all went well
12. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for leaving us your feedback.
It is brilliant to hear that everything ran smoothly and that your experience with us was so positive.
If you ever need any assistance from us in the future, please feel free to reach out.
Kind regards, Tahara @ Lancaster Insurance Services
Everything was explained properly to…
Everything was explained properly to make sure l had the correct cover
8. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for sharing your experience with us.
It is great to know that our team took the time to talk you through your options clearly, giving you complete confidence in the protection you chose.
Should you ever need a hand with anything else, please get in touch with our team.
Kind regards, Tahara @ Lancaster Insurance Services
I renewed my car insurance today with…
I renewed my car insurance today with Lancaster the experience was great the specialist was very knowledgeable and the renewal was completed quickly and with ease.
11. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for taking the time to write a review.
It is fantastic to hear that your policy extension was handled so smoothly and that the member of staff looking after you was so well-informed.
If there is anything else you need in the future, please feel free to get back in touch.
Kind regards, Tahara @ Lancaster Insurance Services
Besvarelse fra Lancaster Insurance Services
Thank you for taking the time to write a review.
It is brilliant to hear that setting up your cover was such a smooth process and that our team made all the details straightforward to understand.
If you ever need a hand with anything else, please do reach out.
Kind regards, Tahara @ Lancaster Insurance Services
Very straightforward interaction
Very straightforward interaction. Rep (Jay?) knew his job very well and explained things that I was unsure of. Great communications skills, very well spoken and efficient.
4. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for leaving us a review.
It is brilliant to hear that the agent was so knowledgeable, clear, and efficient when guiding you through those tricky details.
If you ever need a hand with anything else, our team is always on standby to support you.
Kind regards, Kirsty @ Lancaster Insurance Services
Cannot offer modified 4x4 cover as advertised.
25 minutes spent on the phone giving details about my lightly modified 2004 Land Rover Defender, otherwise a squeaky clean driver, no convictions, 13 years no-claims - and they couldnt offer me anything despite clearly advertising that they offer insurance for modified 4x4s and specifically land rovers...
2 stars because the call handler was very polite and as helpful as she could be.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Lancaster Insurance Services
Thank you for taking the time to leave us a review.
I am sorry to hear about your experience after spending so long on the phone sharing the details for your Land Rover Defender. We always want to provide a straightforward process, so I appreciate how frustrating it must have been when we were unable to provide a quote on this occasion.
If you would like us to look into this further or discuss your feedback, please feel free to reach out to us via our online contact page.
We really appreciate your comments regarding our advisor's helpful service, and I hope we can assist you better in the future.
Kind regards, Kirsty @ Lancaster Insurance Services
Possibly the worst insurance experience…
Possibly the worst insurance experience I've had within the UK.
Why? Firstly, because, unlike all other insurers that automatically check NCB etc etc, these guys want to offer favourable rates, then, seek to engage in an endless back and forth, whereby (and yes I'm not making this us), checking TEN YEAR OLD google map images to claim that the property doesn't have a garage (it has three, verified after they checked a recent image and, yes AND, insisted I send them countless images from inside the garage, which I did).
Then, they insist on charging additional payments as my prior insurer was dealing with a Non Fault Claim (vandalism, under CCTV). So, several hundreds of pounds are sent in addition.
Next..
They require a letter (yes, welcome to the 1990's) from my prior broker/insurer confirming the policy arranged prior. They receive what they've requested.
Now we have them calling the prior broker who refuses to give this unknown caller any of my data without permission (OBVIOUSLY). Followed by new requests from Lancaster about 'additional' information. This, has been a DAILY event for the last 6 weeks.
I run out of patience, tell them to cancel the policy, which they do, at a cost of 90% of the policy for their make believe 'admin' fees (ironic, given that the client does most of the work).
Current state of play, they've sent none of the promised refund amount and ballsed up the calculations (in their favour, of course, wink wink) to accidentally not add in the extra several hundreds of pounds I've sent them.
I've no patience for their bait and switch behaviour, nor their absolutely incompetent customer services. As for their holding of client funds, miscalculations etc etc - well, formal complaint then straight to the regulator.
Scammy behaviour needs calling out.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Lancaster Insurance Services
Thank you for sharing your experience and taking the time to leave us a review.
We are really sorry to hear about the ongoing frustration and delay you encountered regarding your garage verification, NCB documents, and the calculation of your cancellation fee.
To help us review your details thoroughly and address the points you have raised, please reach out directly through our contact page so our team can look into this for you.
We are committed to helping resolve this, so please reach out if you require any further support.
Kind regards, Kirsty @ Lancaster Insurance Services
You haven’t returned my money after I…
You haven’t returned my money after I cancelled my insurance and you took £30 of me for cancelling the insurance I took out 3ins before!!
3. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for sharing your feedback with us.
I understand how frustrating it is to deal with unexpected cancellation fees and delays regarding a refund, especially when a policy was cancelled so quickly after taking it out.
To help us look into this for you and discuss what happened, please reach out through our Contact Us page, where our customer service team can assist further.
Thank you again for bringing this to our attention, and we hope to get this resolved for you soon.
Kind regards, Tahara @ Lancaster Insurance Services
Besvarelse fra Lancaster Insurance Services
Thank you for sharing your thoughts on leaving us a review.
It is great to hear that everything was clear and that understanding your policy options was straightforward from the start.
If you ever require any further support, please don't hesitate to reach out to us.
Kind regards, Tahara @ Lancaster Insurance Services
Good Work liked the whole process every…
Good Work liked the whole process every thing was explained clearly
It’s always good to talk to someone who knows how
11. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for taking the time to leave us a review.
It is brilliant to hear that you found the entire experience so clear and that our team provided such knowledgeable support throughout.
Please reach out if you ever need any further support from us.
Kind regards ,Leanne @ Lancaster Insurance Services
Besvarelse fra Lancaster Insurance Services
Thank you for sharing your review with us.
It is wonderful to hear that our team provided such valuable support and left you completely satisfied with the result.
Should you need any further help in the future, please feel free to reach back out to us.
Kind regards,
Laura @ Lancaster Insurance Services
Excellent experience
Excellent experience. Very friendly helpful staff made my Classic Car insurance renewal a pleasant stress free transaction. Wouldn't consider going anywhere else for my insurance needs. Very competitive quote too. Top marks.
3. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for taking the time to share your feedback with us.
It is wonderful to hear that our team provided such a warm and supportive service, making the renewal for your classic vehicle smooth and straightforward, while also offering a great price for your cover.
If there is anything else we can do to support you, please feel free to reach back out.
Kind regards,
Laura @ Lancaster Insurance Services
This was a renewal for this years…
This was a renewal for this years insurance 2026/2027
2. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for sharing your thoughts with us.
It is wonderful to hear that you chose to stay with us to protect your vehicle for another year, and we truly appreciate your continued loyalty for the 2026/2027 policy term.
Should you ever need any further support from us, please feel free to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Great experience
Great experience, Beth was a polite and very friendly member of the team, funny and really helpful, willing to call me back and she said everything she promised, actually happened, what a great company :)
10. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for sharing such feedback with us.
It is brilliant to hear that Beth made your call so enjoyable, keeping things lighthearted while following through on every promise to get your cover sorted smoothly.
If you ever need a hand with anything else, our team is always happy to assist.
Kind regards, Kirsty @ Lancaster Insurance Services
Your staff member Emma quoted a…
Your staff member Emma quoted a slightly higher rate. Her general efficiency and communication meant I did however decide to use Lancaster.
9. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for sharing your review with us today.
It is brilliant to hear that Emma provided such clear, capable support during your call, and we are delighted that her excellent service gave you the confidence to choose us. We completely understand that pricing is a key factor, so we truly appreciate your feedback regarding the cost variation.
If you ever need any assistance from us in the future, please do get in touch.
Kind regards, Kirsty @ Lancaster Insurance Services
The people you talk to on the end of…
The people you talk to on the end of the phone.
1. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for sharing your thoughts about your interaction with our phone support team.
It is wonderful to hear that our customer advisors made such a positive impression on you when you called in.
If you ever need any support from us going forward, please feel free to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Easy enough to organise although very…
Easy enough to organise although very detailed information required. Plus a very competitive price.
8. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for sharing your feedback with us.
It is great to hear that you found our application simple to navigate despite needing to provide plenty of details, and that you were pleased with the affordability of your policy.
If you ever need a hand with anything else, please don't hesitate to reach out to us.
Kind regards, Kirsty @ Lancaster Insurance Services
The policy renewal process was quick
The policy renewal process was quick
The staff Lancaster good
10. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for getting in touch to let us know how things went.
It is brilliant to hear that your continuation was sorted out so swiftly and that our colleague at Lancaster provided great support.
If you ever need anything else, please do not hesitate to reach back out to our team.
Kind regards, Kirsty @ Lancaster Insurance Services
Cheaper than previous year!
Appreciated the renewal reminder and a helpful person to confirm a couple of things over the phone before accepting the quote, which was LESS than the year before!!
10. september 2026
Besvarelse fra Lancaster Insurance Services
Thank you for taking the time to leave us a review.
It is brilliant to hear that our early prompt was useful and that talking through those few details over the phone gave you peace of mind, especially given the welcome drop in price this term.
Should you ever need a hand with anything else, we are always happy to assist.
Kind regards, Kirsty @ Lancaster Insurance Services
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