Buying online, the staff could not have been more helpful with both the specific order and the delivery date. The sandals were a 50th birthday gift for a gin lover who was delighted with them, sayin... Se mere
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Se, hvad kunderne siger
How my stuff arrives, first class items and first class packaging! You must have a fabulous team behind you! Thanks for all my items, I’m actually in Laines London slippers as I write x
OMG I love it, particularly the sweary offerings! I wish wish wish they would expand the sandals offering. Or just the objectionable words as brooches, interchangeable with mules/ slippers etc. m... Se mere
My wife is delighted with her purchase of these unique and quality products. The sale prices make them affordable considering our exchange rate and the postage was quick. However, the packaging was o... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Laines London, where comfort meets luxury in a collection designed for the modern woman. As a British company, we began our journey with exquisite slippers and have since evolved into a full range of couture fashion and accessories. Our in-house design team designs each piece with care, ensuring that every look empowers you from morning to evening. At Laines London, we prioritize femininity, effortless style, and wearability, conducting regular fit tests and rigorous quality control to ensure that our fashion and footwear embrace you in a comfort. We are proud that Laines London is an all female run brand
Kontaktoplysninger
4,8
Fremragende
414 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Exquisite - just so beautiful.
I ordered 2 pairs of classic slippers for gifts for my 2 best friends. They arrived quickly, beautifully packaged and looking even nicer in real life. Absolutely gorgeous quality slippers and the brooches are stunning. Every little detail is just exquisite. Can’t wait to give them to my friends. I highly recommend Laines. Thank you.
15. oktober 2025
Besvarelse fra Laines London
Thank You so much :)
These are the best slippers!
customer service helped me out right away when I needed the shipping address changed because it was a gift for my sister! I LOVE these slippers and so does she now that she got a pair!
6. oktober 2025
Besvarelse fra Laines London
Thank You so much :)
This is my second pair and was lucky…
This is my second pair and was lucky enough to get them in the sale… pink with black panthers- I love them. I’m still wearing my older ones (black with jellyfish!) so these are going away for when I need them as the old ones are still so sturdy and pretty!
10. oktober 2025
Besvarelse fra Laines London
Thank You so much :)
Got my item so much quicker than expected!
Got my item so much quicker than i expected! My slippers are the best quality and the brooches are so beautifully made! I had no reason to contact the company so I can’t review their customer service. Highly recommend buying from Laines London
27. juli 2025
Besvarelse fra Laines London
Thank You so much :)
Besvarelse fra Laines London
Thank You so much :)
F/O slippers are perfect!
I was excited to get these for a bestie's birthday- they are perfect! Actually very pretty and comfortable. Size was great. The shipping was a bit wonky to the US, the address I input for the order did not translate well to the DHL delivery and it ended up delayed for several days. Other than that SUPER HAPPY with the purchase!
29. september 2025
Besvarelse fra Laines London
Thank You so much :)
Perfect product and fast shipping
Great product — it never disappoints. And the communication around shipping coupled with the lightning fast shipping makes it wonderful to shop direct.
3. oktober 2025
Besvarelse fra Laines London
Thank You so much :)
Besvarelse fra Laines London
Thank You so much :)
Great choices free shipping and fast…
Great choices free shipping and fast delivery.
Beautiful beaded options.
3. oktober 2025
Besvarelse fra Laines London
Thank You so much :)
Beautiful products- the only slippers…
Beautiful products- the only slippers the recipient will wear. Speedy delivery too.
27. september 2025
Besvarelse fra Laines London
Thank You so much :)
Beautiful product and beautifully…
Beautiful product and beautifully packaged thanks
23. september 2025
Besvarelse fra Laines London
Thank You so much :)
Absolutely beautiful
Absolutely beautiful. They are a present for my daughter - I know she will love them.
26. september 2025
Besvarelse fra Laines London
Thank You so much :)
Besvarelse fra Laines London
Thank You for your lovely feedback - it is greatly appreciated
I've bought four pairs of slippers and…
I've bought four pairs of slippers and my last order which was two pairs I didn't get any badges and they are both going to be christmas pressies
27. september 2025
Besvarelse fra Laines London
Hello Dawn,
As mentioned in our previous email correspondence, you have received exactly what was ordered from our website. We offer a wide variety of slipper styles, and not all of them include brooches. The pairs you selected are not shown with brooches, nor does the product description indicate that they come with any.
As previously stated, if you would like to return the unworn slippers for a full refund so that you can reorder a pair that does include brooches, we would be more than happy to assist you with that process.
Additionally, please note that we have, in the past, offered free gifts with certain orders — sometimes including a set of brooches. However, that promotion ended on September 1st, which may be the reason for the confusion.
Kind Regards
Chantelle
Slippers
Quality nit as good as i thought it be and packaging needs sorting out bought these fir presents the mesh bags shouid be same color as slipper and expected my two pairs to come in own box iv now got to find boxes for slippers make them look like a good present
26. september 2025
Besvarelse fra Laines London
We’re sorry to hear you were disappointed with the complimentary organza bags.
These are provided in our signature brand colours, and unfortunately, we’re unable to offer a variety of colour options for our packaging at this time.
Our slippers are shipped in strong, durable boxes designed to protect them during transit. We do not use individual shoe boxes, as this helps us keep costs down and pass those savings on to our customers. We include full details about our packaging on our website to ensure transparency, but we’re sorry if this was missed.
We currently don’t offer gift packaging as standard, but we truly appreciate your feedback and will definitely consider offering gift boxes as an optional extra in the future.
Thank you again for your order and for taking the time to share your thoughts.
Besvarelse fra Laines London
Thank You for your lovely feedback - it is greatly appreciated
Bit slow on delivery but worth the wait…
Bit slow on delivery but worth the wait - beautiful soft jumper that stands out from the crowd - will dress up or down really well depending on what it's worn with. Very happy.
12. september 2025
Besvarelse fra Laines London
Thank You for your lovely feedback - it is greatly appreciated
Sizes are much bigger the stated
Sizes are much bigger than stated. No free of charge returns offered. Price value poor.
13. september 2025
Besvarelse fra Laines London
Thank you for your feedback — we're genuinely sorry to hear that you were disappointed with your shopping experience.
We do our best to provide detailed product information, including a size guide available on our website, to help customers choose the correct fit. If there’s ever any uncertainty, our customer service team is always happy to assist before a purchase is made.
We also make our shipping and returns policy clear and accessible online, as we understand how important this information is when making a decision. While we’d love to offer free returns, as a small business this unfortunately isn’t something we’re able to provide unless the item is faulty — a practice that is increasingly common across the industry.
We truly value your feedback and will take it on board as we continue to improve. If there’s anything else we can help with, please don’t hesitate to get in touch
Absolutely first class customer service…
Absolutely first class customer service from Chantelle today, she really went above and beyond when helping me with an exchange.
I love everything about this company. The slippers are top quality and the staff are brilliant. Would highly recommend!
17. september 2025
Uopfordret anmeldelse
Besvarelse fra Laines London
Thank You so much for your feedback it’s truly appreciated 🩷
Brilliant service and very helpful
18. august 2025
Besvarelse fra Laines London
Thank You so much for your feedback it’s truly appreciated 🩷
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