Ladders UK Direct Anmeldelser 

Anthony was very helpful all the way through the process because we had huge issues with DX, the delivery people. The first ladder was delivered and was damaged. The second ladder didn't make it out of the delivery depot, and we finally received the third ladder without damage!!! Anthony, from Ladders Direct was helpful, sympathetic and quite easy to contact. DX on the other hand were none of those things. The ladder is robust, good quality and perfect for my needs as a professional window cleaner. The price was reasonable, and Ladders Direct get 5 stars because of the quality and price of the ladder, and for customer care.

Can’t believe how quickly it was delivered. It’s a lovely sturdy product. Should have got one years ago

Order delivered on time and as expected perfect to deal with

Great product at a good price, delivery was very fast, the problem I had with the handrail was resolved politely and quickly.

Appalling Customer Service & Broken Promises
​I ordered a ladder at 10:38 AM on Thursday, comfortably within the deadline for next-day delivery. Instead of arriving on Friday, the courier sent it to the wrong depot, where it sat completely stuck in limbo.
​Things went from bad to worse when I contacted Ladders UK Direct. Calling at 10:00 AM on Monday, I was told they would email the courier. After checking in multiple times throughout the day, no response was ever received.
​When I called back the following morning, they offered the exact same useless solution—sending another email. When I logically suggested they pick up the phone and call the depot instead, the staff member snapped at me not to tell them how to do their job and hung up on me multiple times.
​When I finally got back through, I asked them to dispatch a replacement ladder given the original was stranded in a warehouse with zero movement or updates. They flatly refused, stubbornly insisting on waiting even longer while leaving me without the item that should have arrived days ago.
​Zero accountability, rude and aggressive telephone staff, and a total failure to resolve a simple delivery issue. Save yourself the headache and buy elsewhere.

Brilliant. Very quick response, dispatch and delivery. No hassle, exactly as promised.

Excellent service & delivery was fast !

Fantastic service, fantastic customer service. Delivered on time. Works really well

Absolutely Brilliant service from this company, ordered and delivered super quick, no hassle no grief, perfect excellent quality ladders delivered, would definitely buy from again and thoroughly recommend

Absolutely no problems ordering and/or receiving the product. The product meets all our requirements.

Really high quality 10m ladder def minutely professional standard . Excellent price compared to other sources , delivered next day .one small problem the stabiliser I think was from a different ladder but easily solved without intervention

Everything about this purchase is positive, quality of ladder is very good. Delivery was very swift. Delivery driver was very helpful.
I would recommend to anybody considering buying a ladder.

Good service and advice on the phone. Delivery okay except plastic holder at the top of the ladder is broken/cracked and bars on the ladder slightly buckled

Deliverylate & no reply ti my rewuest for refund do e az i was asked ow it in my bouse in the way waiting to be returned will not use this site again they are not e en the surplier just middle men of middle men and not very friendly with it

Would be nice to review the ladders if and when they finally arrive!! Ordered on the 1st sept but they still have not arrived (friday evening,4th, no delivery sat or sun so looks like Monday 7th, maybe despite being an 'overnight service'.....)! Their shipping service is not the best. I'll amend the review if and when the order arrives. Be advised that if your in a rush you may want to look elsewhere!

I ordered the ladder and received it the next day. Simple to construct and does the job. It's robust and feels stable while painting my cast iron gutters 3.5m up

Ladders were damaged on delivery (3 treads have dents)

We were not in left a note on door.left it were we asked every thing was ok thank you

After making several mistakes in making my order Andrew came to the rescue and finally resolved the problems of my making. Patience was golden

There have been some challenges with the delivery company. But Ladders Direct have been great in communicating the problem and getting the details for delivery to me. Thanks Guys