Highly Dissatisfied – Sudden Suspension & Lack of Support
My experience with KWIK SERVERS has been extremely disappointing due to their handling of service and customer communication.
I purchased an RDP service, which was suspended shortly after activation without any prior notice. The reason cited was a copyright violation (torrent activity)—an activity I did not engage in.
Key Issues Encountered:
Sudden Suspension Without Proof: The service was cut off based on an unverified claim, with no evidence provided or investigation conducted.
Non-Responsive Support: Despite my immediate response to clarify the situation and confirm compliance, I received no feedback. I attempted to reach out via support tickets, email, and even through TEAM while they were online, but my messages were completely ignored.
Lack of Accountability: There was no path to reinstatement, no explanation, and no refund offered after the service was blocked.
Summary of my experience:
Service suspended without warning or substantiation.
Complete lack of customer support following payment.
Poor transparency regarding policy enforcement and client communication.
Based on this experience, I cannot recommend this provider for those seeking reliable hosting and professional support. There are many other providers that offer better transparency and more professional treatment of their clients.
Besvarelse fra KwikServer
We take all feedback seriously and aim to investigate every concern thoroughly. However, in this case, we were unable to proceed with a full review because the reviewer declined to provide the requested details needed to verify the claim.
The service in question was suspended following validated copyright infringement reports associated with the assigned server IP, which is a direct violation of our Terms of Service. As a hosting provider, we are required to act on such reports to remain compliant with legal and network policies.
We do not take suspension actions lightly, and they are only carried out after receiving credible abuse notifications. Additionally, due to privacy and legal obligations, we cannot disclose all evidence publicly.
We also note that we made attempts to engage and review the matter further, including requesting additional information via Trustpilot, but did not receive cooperation from the reviewer.
We remain committed to transparency and fair resolution. If the reviewer is willing to provide the necessary details through our official support channels, we are open to re-evaluating the case.
Team KwikServer