⭐ **1/5
⭐ **1/5 — Extremely Disappointing Experience with KFC Shahrah-e-Faisal**
This was honestly one of the worst delivery experiences I have ever had with KFC.
My order took **around 1.5 hours to arrive**, which is already completely unacceptable. But the real problem started when the order finally arrived — **one of the items was missing**. The rider took the full payment and left without properly checking or resolving the issue.
I immediately tried contacting the rider, the **KFC Shahrah-e-Faisal branch, and even KFC head office**. For more than **2 additional hours**, I kept calling and explaining the same problem. I called **11 times**, and every single time I was given the same empty response: *“We are looking into it”* or *“We are solving the problem.”*
But absolutely **nothing was actually being done**.
This is not just about a missing food item. It is about **poor service, zero accountability, and completely disrespecting a customer's time and money**. If a customer has to spend hours calling a restaurant repeatedly just to receive an item they have already paid for, then there is a serious problem with the entire delivery and customer-service system.
What makes this even worse is that they kept giving me hope that the issue was being resolved, while **nothing actually happened for hours**. Eleven calls and more than two hours later, I was still waiting for a proper resolution.
**KFC Pakistan needs to seriously improve its delivery operations and customer support.** Taking someone's money and then leaving them to repeatedly chase the restaurant for a missing item is simply unacceptable.
Very disappointing experience. I expected much better from a major brand like KFC.






