Kentfaith UK Anmeldelser 

546
•
TrustScore 4 ud af 5

4,2

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I initially ordered the magnetic filter kit (SKU.2500 and SKU.1887), but the two items turned out to be incompatible. The support team guided me to the correct products and replaced everything free of... Se mere

Bedømt til 5 ud af 5 stjerner

I recently purchased the ND filter kit to use on my Z8 and have now put them through their paces. The magnetic system us a game changer in terms if ease if use and coupled with the handy case they are... Se mere

Bedømt til 1 ud af 5 stjerner

I bought some smart glasses from Kentfaith and they arrived broken and not working. Customer service flat out refuses to do anything about it. I would not waste your time or money with Kentfaith, you'... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

★★★★★ J’ai rencontré un problème avec une bague d’adaptation Minolta MD vers Sony E. Après quelques échanges avec le service client K&F Concept, une nouvelle bague m’a été envoyée rapidement et s... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Elektronikbutik

Skrevet af virksomheden

Kentfaith offers professional photographic accessories: camera tripods, digital camera backpacks, flash, microphones, lens filters, adapters for better photography; as well as security cameras, hunting cameras, etc


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

546 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 94 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,2

Alle anmeldelser

(546)

77 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Magnetic Nano-X Filter and customer service

I bought the 40.5mm Magnetic Nano-X filter set (Mag adaptor ring, UV, CPL and ND) which are perfect. The UV has a thread and also acts as the magnetic holder for the CPL and ND (so the UV can always stay on for lens protection). If you want to remove the UV, you can just use the adaptor ring only for the CPL and ND.
Their technical support is also extremely helpful.

10. september 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Received some damaged ND filters

Received some damaged ND filters, so contacted Kentfaith for a refund. Nearly two weeks later, I still haven’t received the refund. Wouldn’t buy from them again as it’s more hassle than it’s worth.

28. august 2025
Uopfordret anmeldelse
Kentfaith UK-logo

Besvarelse fra Kentfaith UK

Dear customer,

We sincerely apologize for the inconvenience.

We have reported this matter to our product manager and logistics department, and we will strengthen our logistics management.

We always process refunds through our finance department, so it may take some time.

We take your order information very seriously. If you have any questions, please contact us at gearfocus@kentfaith.com.

We sincerely apologize for any inconvenience this may have caused you.

If you have any questions regarding your refund, please contact us.

Sincerely,
Kent Faith

Bedømt til 5 ud af 5 stjerner

Customer service from KF Concept has…

Customer service from KF Concept has been truly first class. I had dropped a leg from my carbon fibre tripod (1.5m height, model no KF09.077V2) and this was lost. I wrote to KF to see if they could send a replacement, stating I would be happy to pay for it. Once we'd worked our what was needed, I was only charged for postage. The replacement came in good time. Unfortunately, it had been roughly 18 months since I purchased the tripod so the thread pitch in the new leg did not fit the old socket. When I highlighted this to KF, again , stating I would pay for any further part, they immediately sent a suitable replacement part. This arrived in good time without charge. I now have a fully functional tripod again and I am very grateful for the help from KF in this matter; as above, excellent customer service. This was my error but KF did everything they could to address this for me without fuss; thank you.

7. april 2025
Uopfordret anmeldelse
Bedømt til 4 ud af 5 stjerner

Title wasn’t clearly stating the quantity.

We’ve got a bit of a problem as the title wasn’t clearly stating the quantity of this item.
First we tried to sort out the problem but wasn’t satisfied with the solution but finally couple weeks later all sorted.

17. juli 2025
Uopfordret anmeldelse
Kentfaith UK-logo

Besvarelse fra Kentfaith UK

Dear Customer,

We sincerely apologize for any inconvenience you've experienced and thank you for the opportunity to resolve this issue.

We have over 100,000 SKUs (stock keeping units). To ensure customers receive their packages as quickly as possible, most items are shipped from our overseas warehouses.

However, sometimes items are out of stock due to promotions, so we ship from our China warehouse.

We value your satisfaction and hope to find a solution that works for you. Please contact our dedicated customer service team at gearfocus@kentfaith.com.

We are committed to resolving this issue as quickly as possible and will do our best to accommodate your needs.

Sincerely,
Kentfaith

Bedømt til 3 ud af 5 stjerner

Perseverance was needed, but got there in the end

Appalling service. Camera didn’t work - neither photo or video, and wi-fi range was less than 1 metre. Requested return to be told £35 to ship back tracked to China, and then they would deduct the shipping cost to me (which was free) or they would give me a £5 discount and I could keep a broken camera.
Kept asking for a video - I repeatedly asked ‘what of’ and just told a video. How do you video a camera that doesn’t work?
I have repeatedly reached out to your support team, who do nothing except ask for a video? And best offer £10 refund. Everything loaded into phone, and Wi-Fi still only works within 1 metre.
11/09 They have eventually agreed to a full refund, so I’m happy. Took a lot of doing,but they did the right thing in the end, and refunded almost straight away.

1. september 2025
Uopfordret anmeldelse
Kentfaith UK-logo

Besvarelse fra Kentfaith UK

Dear Customer,

We apologize that your experience with our product did not meet your expectations.

Hunting cameras require an app to be downloaded on your phone to view captured content.

You must also connect to the app. Once connected, the effective range is up to 131 feet/40 meters.

We value your satisfaction and would like to explore a solution that works for you. Please contact our dedicated support team at gearfocus@kentfaith.com.

We are committed to resolving this issue promptly and will do our best to meet your needs.

Thank you for your understanding. We hope to regain your trust and continue to serve you in the future.

Looking forward to hearing from you.

Best regards,
Kentfaith

Bedømt til 5 ud af 5 stjerner

Excellent Value

I have purchased several accessories including straps, tripod, ball head and more. All have been perfect for my needs. All well designed and made. Excellent, thanks.

10. juli 2025
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

binocular/camera poor magnification

The product (binocular/camera), although well constructed, has very poor magnification on the photos. No better than an iphone. Also I thought I was buying from a Uk distribution point. The www address was kentfaith.co.uk! But after ordering all communications were with China and we had to pay delivery/tariff to China to make the return. The Chinese company did however provide very good customer service.

27. august 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Excellent products in great prices

Value for money for this excellent battery with integrated type C charging slot for my Sony A9III. It is the only third party battery that Sony's new generation of cameras do not complain about compatibility.

26. juli 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Atendimento muito bom

O produto ainda não chegou, mas já gostaria de deixar 5 estrelas pelo ótimo atendimento que a empresa me concedeu, os atendentes são muito atenciosos e realmente buscam resolver o problema!

Assim que o meu pedido chegar volto pra deixar o feedback sobre o produto, mas já tenho certeza que será ótimo!

19. august 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Great products and service

Purchased Tripod and 10 stop filter plus adapter kit and various other filters. Price very reasonable, well packaged and quick delivery. Would highly recommend as always happy with the products and service. Will definitely be shopping with Kentfaith very soon.

1. maj 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Trípodes y filtros de calidad

He comprado trípode y varios filtros. Siempre han tenido una calidad e construcción extraordinaria.
Muy fiable, filtros que consiguen excelentes fotos y un rrípode que va siempre dentro de mi maletero para todo tipo de fotos.
Recomendable 100%

1. august 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

ND filter

Bought an ND filter for a canon eos 100d. Been using it for a couple months now and it’s still like new, had no issues whatsoever. Quality product at an affordable price.

9. februar 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Terrible customer service

Terrible customer service, don't be fooled thinking this is a UK based company, based in China and does not provide a standard 12 month warranty period on their products. The company was unwilling to acknowledge a defect reported to them within their standard returns period and would not replace the defective product....won't be using them again.

1. juli 2025
Uopfordret anmeldelse
Kentfaith UK-logo

Besvarelse fra Kentfaith UK

Dear customer,

Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by your experience and appreciate the opportunity to address this matter.

We have more than 100,000 SKU items.In order to let the customer get the package asap,most of the product will be shipped from our oversea's warehouses.

But sometime due to the promotion will cause the item is out of stock,so it will ship from China warehouse.

Please don't worry that we also choose the fastest shipping service for your package.

We also have 1 year warranty that if the item have any issue,please kindly send us your order information and product issue,we will help you solve it

Email: gearfocus@kentfaith.com

Looking forward to hearing from you.

Best regards,
Kentfaith

Bedømt til 5 ud af 5 stjerner

Great quality at excellent price

I bought a 62mm X-series filter set (UV, CPL, and ND). Very pleased with the optical quality and the magnetic filters are a pleasure to use. The price was great and shipping took a week or so.

10. november 2024
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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