Without going into personal details, Kelly's have been outstanding in their help and support through what has been an extremely stressful time in our lives. Special mention to Oliver Cose, who has al... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Kelly's were very helpful and flexible as we progressed through the process of our move. They provided good quality packing boxes and materials, and on the day of the move were quickly able to get mor... Se mere
Ben, you're an absolute legend, thank you so much again. I don't usually write reviews but this company is absolute class. I cannot fault it at all. I would highly recommend Kelly's to anyone who's ex... Se mere
Virksomheden har svaret
Nick and Gil unloaded all of my heavy belongings into my first floor flat with no complaints and did an excellent job of putting everything where I asked them to without scratching any walls etc. Woul... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Established over 80 years ago, Kelly's was the first company in the UK to offer convenient Mobile Self Storage solutions to customers. Still, in the family, the company now holds 2 facilities servicing London and the South East and delivers storage units direct to the door of more UK households than ever before. Not content with pioneering the Self Storage industry, Kelly's launched Kelly's Document & Data Management which specialises in bespoke document and data storage for businesses as well as Kelly's Storage Charity Events, a unique concept in charitable giving whereby they pay for and organise sporting, fund-raising events with 100% of money raised going to local charities. Set up by the Directors in 2010, Kelly's Storage Charity Events Department, with support & engagement from all members of staff, has raised over £700,000 to date! As a family business, our focus is on providing exceptional customer service - so we're proud to say our Customer Service Team is helpful and efficient, and receives consistently excellent feedback. And, with direct lines, it's likely you'll speak to the same person every time you call, meaning you'll receive a unique and personal service from beginning to end. The same also goes for the road - our drivers are experienced and knowledgeable and will text and email you prior to and on the day of your booking with their name, number, and time of arrival - so you're not left in the dark. And, to keep things simple, we tell you about all the costs upfront - there are no hidden extras, no deposits, and no need to buy a padlock. In fact, we won't charge you anything until we've actually stored your goods and, even then, you only pay for the days you actually use.
Kontaktoplysninger
Storbritannien
- www.kellystorage.co.uk
4,6
Fremragende
303 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Super helpful, efficient team
Barry and Gill were exceptional - great help moving all my things, but also great guys. Very kind, thoughtful service on what's a very stressful day for customers. Loading was efficient. Would highly recommend
16. juni 2023
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Besvarelse fra Kelly's Storage
We're so glad Barry and Gil were able to help make your day a little less stressful!
Best wishes
The Kelly's Team
Thank you to my brilliant collection…
Thank you to my brilliant collection team Mike and Mike, you did a super job for me.
19. juni 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for taking the time to leave a review! We are so glad the team did a super job!
Best wishes
The Kelly's Team
Quality Customer Service
I've been with Kelly's in St Albans for 3 years now and I have to say, their level of customer service is quite incredible. Nothing is an issue, always so friendly, willing to help and come to a solution for me. This is true customer service rite here, I thought it was extinct!
It seems to me, that everyone working here actually likes working here... especially the guys at the unit, always cheerful. So refreshing. I may keep a unit forever, just to experience the feeling of being a valid customer!
7. juni 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you so much for taking the time to leave us a review. We are proud of our high levels of customer service and so glad we could be of assistance to you. If you need us forever, you know where we are!
Best wishes
The Kelly's Team
Great service
Thanks Ian and Micky for fast and efficient re-delivery today
12. juni 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for the feedback Michael!
Excellent team and service (Callum & Nathan)
Excellent team and service We have 2 arrangement for storage of our household stuff (6th/8th June 23) in location E14.
On the date of collection, Kelly's team, Callum (I hope I recall his name right) and Nathan, they always called prior on their arrival (and they are always on schedule or even earlier). The whole process went exceptional smooth. They are detailed minded and do care customers' items. They even helped further covering a protector to our loosely wrapped bed frame. We are impressed. They are professional and friendly team that we have a very pleasant experience. We give a 5-star Plus to their service and efficiency.
We do highly recommend them to all.
6. juni 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you so much for the brilliant feedback! We hope to see you again soon!
Best wishes
The Kelly's Team
Nick and Mike were superstars today…
Nick and Mike were superstars today getting my mum sorted and unpacked. They were polite and courteous and went beyond in customer service rebuilding her furniture, thankyou so much!
1. juni 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for your feedback, we are so happy to hear you found the team polite and courteous! We are always happy to help wherever we can!
Best wishes
The Kelly's Team
Nick and Reece were efficient and…
Nick and Reece were efficient and friendly. They emptied our 2 bedroom flat ease. Thank you for all you did.
27. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for your feedback, it was our pleasure!
Easy service, quick move.
Nick and Reese arrived bang on time, showed them round the flat and what needed moving and they got straight to it. Everything moved in about 40 mins when I thought it'd be double that. Great service and really helpful guys.
27. maj 2023
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Besvarelse fra Kelly's Storage
What a lovely review, we are so pleased the team exceeded your expectations!
The most convenient storage you will ever use…
Kelly's is the most convenient storage you will ever use - we've used it twice now and it's been fantastic. Staff are very friendly and super helpful. Special shout out to Callum!
22. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for your lovely review, we are so pleased you have been impressed with our service. We will pass on your lovely feedback to Callum!
Amazing services
Amazing services. My boxes were collected today by Mr Tony he came on time and patiently assisted me for the collection of the boxes. He came exactly on time and he informed me prior to his arrival so that I could have all my boxes and items ready.
Excellent services.
20. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for your lovely feedback, we are so pleased you were impressed with Tony and the service.
Nick the driver was great!
Nick was on time with our unit, friendly and really helpful. Love the fact that they bring the unit back to you. So much easier & great service
20. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for your feedback, we are so pleased you were impressed with the service and the amazing Nick!
Best wishes
The Kellys Team
Absolutely brilliant to have a company…
Absolutely brilliant to have a company pick everything up, keep it safe, then deliver wherever you need with fantastic customer service all round. The delivery guys, Nick and Josh, were great, very polite, nothing too much trouble and very fast. Would give 10 stars if it was possible.
20. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for your lovely review. It is great to hear you were impressed with Nick and Josh. We will pass on your kind words.
Terrific service
We’ve used Kelly’s on three occasions to store furniture while work was being done on our house. They have been helpful throughout, keeping us up to date with our contracts. The teams removing and returning furniture have been very careful, going above and beyond to make sure everything was properly protected. We shopped around and found their prices for storage to be very reasonable, given the excellent quality of their service. I heartily recommend them.
9. december 2022
Besvarelse fra Kelly's Storage
Thank you for your feedback, we are so pleased we have been able to help you on various occasions whilst the work has been completed. We look forward to seeing you again in the future.
Nick and Gil very efficient
Nick and Gil very efficient, great care and attention taken with everything. Super service given. Great guys credit to company.
19. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for your feedback, we are so pleased you thought the service was super! We will pass on your feedback.
Barry Mike and Jack what an amazing…
Barry Mike and Jack what an amazing trio you are! Did an incredible job! Wouldnt hesitate to recommend Kelly’s!
18. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you Lesley! We are so happy to hear you thought the team did an incredible job!
Mike and Josh were fantastic
Mike and Josh were fantastic! Thank you
16. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you Annie!
Nick and Gil
Nick and Gil, the fastest in the land,
Not even once, let me lend a hand,
Smiles lit up their faces, even with heavy loads,
Explains why I use Kelly's,
No one comes as close,
Giving us the best,
Means we forget the rest,
As efficient and as conscientious and Gil and Nick,
It's no surprise that Speedy Gonzales would never be that quick...
13. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Wow, thank you so much for taking the time to write such wonderful feedback! We have shared this with the whole company.
Best wishes
The Kelly's Team
Nick and Gill were absolutely amazing!
Nick and Gill were absolutely brilliant, they dealt with an extremely hard pick up location and were so easy going. We had a really tough first floor flat with some really bulky items and they had it all done and dusted in about 2 hours, which was amazing! Incredibly polite, speedy and efficient! Would highly recommend them both to anyone!! 5 stars!!
13. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for your feedback! We are more than happy to help.
Best wishes
The Kelly's Team
The team were all so helpful and…
The team were all so helpful and friendly right from booking through packing and moving. The on the day packing and moving team (Nick, Josh, Andy and Jeff) were great to work with and so efficient.
3. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thank you for your lovely feedback we are so pleased you were impressed with the team. We have passed on your kind words.
Best wishes
The Kelly's Team
great experience Kelley’s storage.
We had a great experience with Kelley’s Storage.
The guys showed up on time, worked really hard, and were very pleasant to deal with. The overall price was reasonable.
Thanks Mike, Barry, Andy, Jack & Phil
11. maj 2023
Uopfordret anmeldelse
Besvarelse fra Kelly's Storage
Thanks so much for your feedback, we are so pleased you were impressed with the team.
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