Kaweco Customer Service
I had an issue with the barrel of a pen that I purchased. I wrote to Kaweco to see if I could purchase parts for this particular pen and there was no problem. I ended up having to ask a second time as the first barrel was annihliated in the mail. The good people at Kaweco sent a replacement. Both times there was a hand written note attached. Wonderful customer service. A shout out to Christiane!


