KAST Anmeldelser 

I would not recommend anyone use this app or put money on here. I have many digital accounts and I always check the Customer service to see how things would be if I ever had issues with my Account. Customer service here is as useful as a rock. I am not exaggerating. During initial verification I sent a payslip from a commission based job I had selling solar panels. They determined that it was an insurance policy and did not accept it . I had sent a full clear picture of my Internet bill as proof of address, which was one of the accepted docs and just got slapped with a generic message asking for the exact same docs. Multiple times I tried to clarify what was wrong with my bill and each time was meant with a generic response. Their is no way to call anyone, the staff is not bright at all and they will never get you a Supervisor. I made a supervisor request twice , an agent named Ann had reached out to me with generic messages and somehow was able to delete her message from my inbox as I no longer see her. When I mentioned that , they just stopped replying.
DONT USE THIS APP

Holding on to funds and excessive data collection

Update: resolved. The hold was a Noah verification (Sumsub, proof of address) that never reached my email because KAST had the wrong address on file. Once support fixed the email and re-sent the link, I verified in 5 minutes and the held 981 USD landed one minute later.

Leaving 3 stars: the product works and the money arrived, but it took two weeks and the same wrong instructions four times before anyone found the real issue. If support had checked the email on file first, this would have been a one day fix.

It does what I want and expect from it. Now I very happy for my interrupted payments with my card.

I have experienced frequent issues with Kast’s payment system. Transactions fail far too often, and what makes the situation even worse is that I am still charged a fee when a payment fails.

This can actually leave my account balance negative, which I find completely unacceptable, especially when the failed transaction is not caused by the user.

A payment system should be reliable, and if a transaction is unsuccessful, customers should not be financially penalized with a fee.

After experiencing this multiple times, I cannot recommend Kast. I hope they seriously review their payment system and, in particular, their policy of charging fees for failed transactions.

I’ve had a Kast account for over 2 years yet haven’t used it in the last few months. When I went to log in last month to begin using it again it said my account was “under review”. After emailing about this I was told I now needed to provide documentation to regain access. Not just proof of ID, they wanted proof of income, address from bank statements,etc. after sending this, they kept requesting even more information. They even went as far as to asking for a letter from my employer to provide proof of my official job title which feels completely irrelevant.
That being said, after a month of emails back and forth they still haven’t given me access to my account back. I can’t even login to withdraw my funds I had left in there. I’ve had people sign up with my referral that haven’t had to provide any documentation like this so I don’t know why it’s only being requested of me. I’ve asked for an update and they now haven’t responded in close to a week
Would not recommend Kast at all, Solcard works just as well and their customer service is way better than Kast

I've followed up several times about my frozen referral rewards. Support finally acknowledged the issue but I'm still waiting for an explanation and my payout. I'm used to payments from #FlFTH#Heavens reaching my wallet within minutes so having to keep chasing this payout has been frustrating.

The best fintech company out there offering a debit card with with an application that actually works. Cashbacks are generous and have been fully fulfilled.

I have been using Kast for 1.5 years and can highly recommend the company. The app design is clean and everything works well, the card has served me well in different countries and continents (without failing even once!). The founder and CEO is really talented and hard working (I listened to all his interviews and podcasts) and I have no doubt that Kast will emerge as one of the top companies in the neobank race, if not #1. The pace of innovation is also great. Its fun to see new functions and initiatives almost weekly, without compromising the core products.

The reason for almost all of the 1 star reviews is basically that Kast, as a serious financial services provider, must adhere to local anti-money-laundering and know-your-customer laws. Blaming Kast for having to provide additional documents after moving money to the app is unfair. My experience with the onboarding process has been great. Yes, not every single customer support interaction has been smooth, but every problem I had was solved quickly. I have signed up for a dozen similar apps initially and Kast turned out to be the one I use 95% of the time.

I will remain a loyal and happy customer. Thanks Kast!

Al comenzar a utilizar esta plataforma, todo parecía bastante sencillo. La apertura de la cuenta no presentó complicaciones, podía revisar mis movimientos con facilidad y el servicio de atención al cliente mantenía una comunicación correcta. Por ese motivo, durante la primera etapa no pensé que pudiera tener problemas posteriormente.

Mi percepción cambió cuando presenté una solicitud para retirar mi dinero. En ese momento me comunicaron que la cuenta necesitaba pasar por una nueva verificación. Aunque ya había completado los controles habituales, seguí las instrucciones y entregué la información adicional que me solicitaron.

Después de completar la revisión, esperaba recibir una confirmación del retiro. En lugar de eso, me dijeron que la operación continuaba bajo evaluación interna. Pasaron los días sin una fecha clara de resolución y mis fondos seguían sin poder retirarse.

Cuando volví a contactar con soporte, me explicaron que había que cumplir con otro procedimiento antes de liberar el dinero, esta vez relacionado con determinados gastos administrativos. Decidí cumplir con lo indicado porque quería solucionar el asunto, pero posteriormente surgió otra condición y el proceso volvió a quedar detenido.

La situación empezó a preocuparme porque ya no parecía tratarse de una simple demora. Había cumplido con cada indicación que me daban y, aun así, aparecían nuevos obstáculos. Después de varios intentos de resolverlo directamente con la plataforma, decidí buscar asistencia externa. Durante ese proceso recibí ayuda de 𝐯i𝔫𝗵ux y finalmente pude recuperar mis fondos.

A partir de entonces cambié mi manera de evaluar este tipo de servicios. Ahora considero imprescindible revisar las condiciones de retiro antes de invertir, prestar atención a cualquier cargo adicional y conservar todos los documentos y conversaciones relacionados con las operaciones.

Great company, the card is excellent, and the payments and returns are OK, hopping to grow faster,

All people we need it

Très bonne application, service rapide et sérieux je suis très satisfait.

I made a mistake with a transaction in the wrong coin. Perfect service and solution within 24 hours. Thanks to Kevin and Paula from the Kast team.

I had a very disappointing and stressful experience with KAST.

My EUR/SEPA account was verified and active, and I was able to use it normally. On 6 September, the verification appeared to be successful, I received my SEPA account details and even made a deposit to test it.

Then, without any warning, email, or notification, my EUR/SEPA account suddenly disappeared.

When I contacted support, I initially received generic answers suggesting that the problem could be related to an app update, my region, maintenance, or verification. None of these explanations made sense because my account had already been verified and was working.

After repeatedly asking to speak with a human agent, I was eventually told that my SWIFT/SEPA account verification was unsuccessful, but that they could not disclose the specific reason.

So my question is simple: How can my verification be successful, my SEPA account be activated and usable, and then suddenly be removed without any notice?

The worst part is that this has caused me real financial harm. Transfers sent to my former SEPA account have been rejected or returned. Instead of being immediately rejected so the sender can quickly recover the money, the funds are apparently returned through another transfer process, causing significant delays before the money becomes available again.

This means that because KAST removed my account without informing me, money has been unnecessarily delayed and I have suffered financial losses and inconvenience.

I find this completely unacceptable for a financial service handling people’s money. Regulatory and compliance requirements may exist, but they do not justify:

* Removing an active SEPA account without notifying the customer;
* Giving contradictory and generic explanations;
* Failing to send an email informing the customer;
* Causing incoming transfers to be rejected;
* Creating long delays before returned funds become available again;
* Refusing to provide a meaningful explanation;
* Failing to take responsibility for the financial consequences caused to the customer.

I have formally requested compensation for the financial harm and losses caused by this situation.

At this point, I have completely lost trust in KAST. Be extremely careful before using this service for important transfers or relying on their SEPA account. An account that is active today may apparently disappear tomorrow without warning, potentially leaving your transfers rejected and your money delayed.

I will update this review if KAST properly investigates my case, provides a clear explanation, addresses the rejected transfers and compensates me for the financial harm caused.

Provides real value services, solve realistic problems.

Mala atención mala no solucionan nada me robaron mis fondos

Não resolveu meu problema

Estou tendo problemas em receber as transferências na minha conta kast.
Fiz uma transferência a partir da BINENCE e foi efetuada com sucesso, mas até ao momento o dinheiro não é creditado na conta 💔💔
Começo a achar que seja burla

⭐ 1/5 – I Still Want KAST to Review My Case Fairly

I am writing this review because I am genuinely disappointed with what happened to my account, but I also want to make it clear that I still value KAST and would prefer to continue using the service.

I was a long-term KAST customer and I used the platform regularly. When KAST requested compliance information from me, I cooperated fully and provided explanations, source-of-funds information, transaction details, and supporting documents.

After these reviews, I was told that my business-related activity should be moved to KAST Business.

I followed KAST’s instructions and was directed to Doola to establish a company for the Business onboarding process.

Based on that instruction, I paid approximately $399.40, completed the company formation process, and successfully established HS Digital Services LLC.

I also completed the required documentation and remained in communication with the KAST Business team while waiting for the next steps.

Despite all of this, my personal KAST account was later permanently closed.

This was extremely disappointing for me because I had done everything I was asked to do and was actively trying to follow KAST’s rules and move my business activity to the correct account structure.

I want to make one thing very clear:

I am not posting this review because I want to attack KAST.

I actually want to continue using KAST.

I liked the service, recommended it to other people, and I was willing to go through the full Business onboarding process because I wanted to maintain a long-term relationship with KAST.

That is why I am asking KAST to review my case again manually and fairly.

I am fully prepared to provide any additional identity verification, source-of-funds evidence, transaction explanations, company documents, or any other information required.

I am one individual and I have only one personal KAST account.

My preferred outcome is not compensation.

My preferred outcome is to have my account reviewed again and reopened, or to be allowed to continue through KAST Business as originally discussed.

If there was any misunderstanding during the compliance review, I am willing to clarify everything and cooperate fully.

I hope someone from KAST’s senior compliance or management team will review my case properly before the relationship is permanently ended.

I am giving 1 star because of how the situation has been handled so far, but I genuinely hope KAST will resolve this and give me the opportunity to continue as a customer.

____________________________________

Update regarding my KAST account review:

Hi KAST Team,

I would like to provide an update regarding my case, as I have been waiting for a response after my previous communication.

Previously, my email was linked to a Trustpilot review, and I provided KAST with all requested information, including bank statements, proof of funds, and supporting documents for my transactions. I also provided evidence of significant purchase activity from well-known platforms, including monthly purchases exceeding $50,000, along with all available documentation.

Your team contacted me regarding whether my activity was related to business usage. I explained my situation, provided the required evidence, and after the review, the matter was resolved and the previous review process was closed.

However, my personal account was reviewed again recently. I answered the questions provided and cooperated fully, but I received a final closure decision without any additional verification request, without requesting further documents, and without giving me an opportunity for further clarification.

This account is extremely important to me. I have been using it for years, and many of my subscriptions, services, and payments are connected to my KAST card and primary payment method. Losing access without further communication is causing significant disruption.

I respect KAST’s compliance procedures and I am fully willing to cooperate with any additional verification, provide any documents required, and answer any further questions from the compliance team.

I kindly request that my case is escalated for another manual review. I would appreciate the opportunity to clarify everything and provide any missing information before the closure decision remains final.

I hope we can resolve this matter with better communication and understanding, as I value KAST and would like to continue as a customer.

Thank you for your time and consideration.

Best regards,