Julian Bowen Anmeldelser 

Today I had to phone customer service. What a great experience this was. They were so helpful plus I felt valued. It was a really good to have a conversation with a real person in a world of AI.

Great team providing great service and so easy to deal with. I’m really happy with my Lago Sofa arrangement it looks great and fits perfectly in my space.
Would happily recommend Julian Bowen to others.
Thanks again !!!

I purchased a nest of tables online that were very poor quality with patchy paintwork etc.
I immediately contacted the third party retailer to reject the tables. It has taken four weeks for Julian Bowen to arrange collection! Meanwhile I have an unwanted box in my hallway and no refund (luckily gone now). Will not be buying from them again.

I have to say a huge thank you for replacing a damaged table top. A nest of tables ordered through Wayfair was received with a chip and crack on a table top. Wayfair’s policy is no replacement if assembly has been started. So I went direct to Julian Bowen, the manufacturers and was willing to pay for a replacement top. After discussion with Stacey, I sent a photo of the problem, and they agreed, and sent me a replacement piece, free of charge. Their quick service was much appreciated. It is great to deal with a respectable and reliable company. I will certainly recommend Julian Bowen to my family and friends.

After a couple of stressful days worrying about parts missing when purchasing a bed from wayfair .
Instead of sending back I was given details of where the bed was made. I was told to contact by email and within 24hours they will be back in touch.
JB kept to this promise and Stacey from customer services called .e on my mobile understanding my problems and immediately rectified and sent parts out. An absolute gem to have on a customer service. Thank you Stacey and have a lovely weekend

Leanne was very helpful and her prompt replies by email kept me in touch with how things were progressing with my order.
I always think that good communication is important to the customer and in my case it was.
Very happy with the service.

Placed an order for a mirror.

Booked a delivery date for a set date.

Got a a text and email the night before, giving me a delivery time frame of 12-3pm.

I took the afternoon off work.

And one hour before the delivery window, I get a text to say that the item was not loaded on the van and cannot be delivered!!!!

ON THE DAY OF DELIVERY!!!

I have lost an entire afternoon of pay for this!!

I have emailed senior board members at Matalan, the manufacturer Julian Bowen and the delivery company.

I have spoken to Aftersales with regards to a damaged chair leg, with a view to getting a replacement. I was quite willing to pay, as the purchase fell out of the agreed warranty period - but this was kindly waived as a gesture of good faith.

Obviously each situation is different, but the fact they were able to accomodate that for me was brilliant - there couldn't have been a better outcome I suppose?

All-in-all, very well done, very impressed and thanks to Leanne M for sorting it out.

Incredibly fast and efficient service. Well done team.

Amazing from start to finish, good communication, professional and kind.
The delivery men were outstanding, gave me a 3hour window followed instructions I sent. Called before arrival, on arrival they were outstanding so kind, polite and efficient. I live on a first floor flat ( delivery men can moan make it obvious they hate that ) I understand but it’s not my fault.
I wouldn’t hesitate to use this company again in a heartbeat n monies pending 😂.
WELL DONE - THANKS SO MUCH

We had dismantled our fab Pluto Mid-Sleeper bed to move and when it came to re-assembling we had lost one key part.

Leanne at Julian Bowen responded to our email asking for help and immediately promised to put the parts in an envelope and send them to us free of charge.

Had a mattress delivered by a driver called Drew, very polite and helpful. Offered to help me take the the mattress up the stairs. Highly recommend. Great service.

We ordered our mattress from Sophie w . She worked above and beyond our expectations. We are extremely happy with the service and product .

Sophie Waring gave us an excellent service , very friendly , professional and knowledgeable about our product we bought , will be recommending to others .

Very disappointed to be fair, after ordering the new sofa bed from one of the Julian Bowen, stockists, it arrived today with a broken mechanism, which to be fair Julian Bowen have offered a replacement, however unlike the original delivery of 48hrs, it could be weeks before I get a replacement, also having been promised the earth initially, I received no call back today, and no have to wait till Monday at the earliest to resolve this issue. In the meantime I'm 900 quid out of pocket and sleeping on the bloody floor again! Just feel a bit let down really, as been without a bed for months and finally thought I'd found a company who would actually deliver on their promise, let's hope they can resolve things and I can change this review to something more positive

What an amazingly easy and helpful company to order from. I needed extra parts for my bed and they honestly went over and above in being helpful, getting my order spot on and being super quick with delivery. Not often I bother to give feedback but they really warranted it. Thank you.

So good to be able to speak to a very helpful human. Companies like this understand customer service. Today I was given exceptional service and was so refreshing.

I contacted Julian Bowen via email after receiving a damaged item. I received a fast response & helpful communication from Chloe who has arranged to send a replacement. Couldn’t ask for better customer service.

Absolutely shambolic !! Delivery date was 11th feb . Updated email to today 12th feb. Received a call from driver 9.50 to say he would arrive in 20 mins. He didnt !! Didnt answer when i called back repeatedly pm. No delivery. No explanation. Emailed delivery company said couldnt do it today . Now i have been told NEXT WEEK ! Although no one can seem to arrange a time. NEVER AGAIN

Recently got in touch for a replacement set of plans for a cabin bed. Almost instant response with the correct PDF. Great customer service, thank you!