Julian Bowen Anmeldelser 

I needed a replacement bolt for a bed I bought years ago. I was unable to find one that fitted, so I contacted Julian Bowen. They were able to supply an exact replacement, and only charged me postage. They responded quickly and efficiently.
Whilst it's a very small item, it was vital in allowing me to re-assemble and re-use the bed.
Their Customer Service was excellent. If only other companies were like this.

I had an issue with a nest of tables I purchased.The assemble parts just wouldn’t fit correctly on the smallest table of three.
I therefore got in contact with Julian Bowen,and spoke and emailed Leanne at after sales.
I explained the issues with Leanne and she was very keen to correct and put right the small table issues.
Leanne then sent me out a complete small table replacement.
Really good after sales customer service from Leanne.
Many thank to her.

I was interested in a Julian Bowen Alfie sofabed but I wanted to know what the back looks like as it will not be going against a wall. I phoned them and they didn't help. They just told me to email customer services. I did that and after several days they replied to say they can't send a photo of the back because they don't have one. Neither could they tell me anywhere that might have one in stock to view. How difficult can it be for a company to source a photo of their own products? I just felt like they couldn't be bothered helping.

I bought 6 of the Julian Bowen Goya chairs on 6th October 2024, they were bought to use on Christmas day. I used them Christmas 2024 and they didn't get any more use until around April 2025 when my 2 grandsons were old enough to sit at a big table. From then, 2 of the chairs got used every Saturday for the kids meals. Fast forward to November, I noticed the stitching was coming away from the back of the seat where it meets the back of the chair on the 2 chairs in use. I contacted where I bought them from only to be told, sorry outwith the 12 months, then contacted the designer via email to see if there was any way they could be fixed, wasn't expecting it to be free, got no answer from them. Just noticed a third chair, which literally has been sat on 3 times is starting to rip. At £175 for 2 chairs, they are not the cheapest so I expect them to last longer than this, avoid like the plague, terrible quality, not fit for purpose. I would upload the pictures but dont have that option, won't ever buY from this designer again.

I purchased a gorgeous table and 4 chairs but sadly a piece had arrived broken. I was so disheartened so I contacted Argos (the third party I purchased with) for help. They were totally rubbish and wanted to arrange a collection for the whole order and get a replacement sent out!

Instead I contacted Julian Bowen directly using a previous email I had received from them to arrange the delivery (their communication was brilliant throughout). The customer service team were super understanding and sent out a replacement part immediately. No hassle!

Special thanks to Stacey for making this a super easy process and knowing exactly what I needed. Thank you

Terrible, arrived broken without option of replacement for 2 seperate items

Delivery was dreadful. Told I would get it on the Sunday but then they emailed on the Sunday night to inform me that it would be Monday when no one would be at home. Unable to call them as they were closed when I received the email.
The Osaka table, was a nightmare to assemble due to the complex positioning of the legs! The assembly instructions were practically non existent Just provided with a picture and not much else. Took 2 people 3 hours to just at the the legs!!!
Dry heavy. Looks lovely.
Not sure I would buy any further products from JB.

I bought sofas just 2 years and 2 months ago. Absolutely terrible. First I purchased a sofa bed. On 2nd day I opened it abd the wood snapped in half now the 2 seater armrest has snapped and both 2 seater and 3 seater have sunk abd wood is loose at the back. Terrible workmanship won't recommend

Great service from Chantelle when arranging our delivery.

I would just like to say a big thank you to Leanne M for all her help. We bought a bench but as we completed the last bit we had a part that broke. I sent off an email and by the next day Leanne had emailed me and sent out a new part it was with me with in 4 days couldn't have asked for any better customer service than this.

Customers service is second to none, friendly, quick and professional.

I bought Julian bowen trundle bunk bed on wilko with overpriced and once I fixed it, when is fixed it then only I find out it chipboard and is very thin is moving a lot, I think because is damaged it not safe for kids as it so thin chipboard or they did display it and saying it a made with oak. When we fixed it already there was some screw missing and some scratches on the chipboard . So when I send complaint they asked me to dismantled, and put on the packaging. As we do have small house I didnt tought to refund the bunkbed as I payed it expensive I tought It food quality, strong. So I did recycled the original boxed...
I managed to dismantled it as it wasn't safe for my children so I leave it outside as I do not have place to keep inside my house they didnt come to collect it, so I lose £673 and they didnt give me refund after 2 months of sending them complaint and refund .
I do not ask anyone to buy this bunkbed from JULIAN BOWEN , as it complete scame . It not strong is damaged .

I recently purchased the Harvey table with 4 Soho dining chairs and I'm extremely happy! Beautiful quality, great delivery service and the products look just like the images online

I already have a 6 seater dining set and matching sideboard from Julian Bowen and am happy with the quality, so I ordered a bed from Argos for my daughter. Sadly the foot was broken upon arrival, but Julian Bowen asked for photographs then sent me a replacement within 48 hrs which I am very happy with.
I work for a huge online retailer myself and our process is to reorder the whole item and return the complete damaged product which is a huge faff, so it was refreshing to have such a satisfying result.
Thank you to Stacey for her efficiency. The mark of a good company is how they deal when things go wrong.

I,m so very grateful to customer service at Julian Bowen for their speedy reply to my Email regarding damage to a bunk bed I can not thank them enough what a lovely bunch of girls at customer service

The customer service was a joy. I dealt with Leanne, she was brilliant, but I also spoke to two others who were also very responsive. A pleasure to deal with this company.

Thank you Stacey for a quick response and answer relating to my question relating to ordering replacement bed fittings . superb customer service

I called the company today following an issue from the retailer I bought the bed from. They sent some wrong parts and I have to say Leanne M couldn’t have been more helpful. She was very courteous and empathetic. She asked me to email the issue to them and then responded to my email in just a few hours with a resolution so I’m really happy with the service.

Really helpful regarding order in the past through another supplier.
Very fast response
Excellent support of product not ordered from the company 4 years ago.

I purchased the Austin 2 Drawer Under Sink Cabinet in August 25. The cabinet itself seemed reasonable quality, although some of the instructions were incorrect.

Incredibly the bottom drawer sliders didn't have dampers fitted, although the top drawer did. What that means is when pushing the bottom drawer back into the closed position, it snaps back very aggressively and could easily catch the fingers of an unexpecting child or adult. 

I explained the dangers of the design to JB and for the sake of spending a few pence more, why not add the dampers as the sliders have the space to accomodate them already. 

The final message I received from JB was that there was no requirement to fit soft closers to the unit from a British or EU regulations point of view. In addition, at the price point of this product, the fitting wasn't possible.

Fine don't fit the dampers, but equally don't fit sliders that spring back like a mouse trap.  The sliders fitted need the dampers or the slider design needs changed - simple!