Great experience with Jsaux products. Purchased a mod case for my steam deck and after having it for a while I realized the bracket for the kickstand had broken at the pin. Customer service responded... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Jsaux flip Go Pro is truly a great product that helps me to have more screen space while I'm traveling. And their customer support goes the extra mile and then another one to make sure that any proble... Se mere
I had recently bought a USB C cable adaptor from JSAUX and after a few months it seems to have developed some issue with static appearing when connected. I contacted JSAUX Support and they immediately... Se mere
I purchased the switch 2 case which is excellent but I unfortunately dropped it and this caused the thin part of the left joycon case to snap. I reached out to their support and they offered to replac... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
JSAUX, a pioneer brand in innovation and quality, boasts products that are best-sellers across over 100 countries and regions worldwide, serving more than 20 million consumers. Since 2016, multiple JSAUX product lines sold on Amazon have been designated as “#1 Best Sellers”, ranking first in several categories. This success has solidified JSAUX’s foothold in the electronics accessories market and has further established the brand as one of the top 100 Chinese brands on Amazon. In 2022, JSAUX swiftly rose to become one of the most popular brands in gaming accessories, firmly establishing itself as the premier brand for Steam Deck accessories. The brand’s strong product innovation, superior quality, robust supply chain, and consumer-centric brand strategy have enabled it to continuously design and produce outstanding products over the past seven years. This accomplishment is the result of seamless coordination within our internal teams, spanning from research and development to product manufacturing and global marketing
Kontaktoplysninger
Room 301, Banwei Garden, Longgang District, 518000, Shenzhen, Kina
- +864008868771
- official@jsaux.com
- www.jsaux.com
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer service
Great customer service needed a new strap for my modcase.
I love my mod case
I love my mod case. And all the accessories that came with it
Great products, great customer support
Ordered from them, everything came perfect. Really fair prices for the quality of the products they sell. Their customer service/support is a textbook example, just amazing. Had an issue with the joycon grip, they offered themselves to ship and replace it with no cost. I’d give 10 stars instead of 5 if possible
I had an issue with my USB-C to AUX…
I had an issue with my USB-C to AUX cable after about five months of use, as it suddenly stopped working. I contacted JSAUX support and they responded quickly and very helpfully. After a short exchange, they sent me a replacement without any hassle.
Really appreciate the smooth and friendly customer service. Great support experience and I’m happy to keep using JSAUX products.
Products are great and customer service…
Products are great and customer service is the best.
Excellent customer service experience!
I had a fiber optic HDMI cable that had started to fail just outside the 1yr warranty. Typically, I don't bother to 'register' cables because if they fail, it will be either really early or long after any warranty period. In this case, I wasn't so lucky.
I reached out to customer support and they informed me of the 'registering to get an additional 6 months'. They provided the link to do so and then they honored the warranty and replaced my cable for free!
Customer Service ("Ashley") also went above and beyond reaching out to me and keeping me in the loop. This was much more than I expected.
I've been a fan of JSAUX cables for a while now, and even though the cable failed, their customer service backed it up and kept me as a highly satisfied customer and cheerleader!
Excellent customer service
Excellent customer service, quick and kind assistance and solved issue quickly! Excellent work and support of great products!
Had an issue with a charging cable and…
Had an issue with a charging cable and this company responded quickly. Received a replacement with no hassle. Great company
They replaced my monitors under…
They replaced my monitors under warranty in seamless fashion.
Very helpful customer service and quick…
Very helpful customer service and quick shipping. Provided me with a replacement backplate for the ROG ally battery expansion when I had damaged the first, months later.
Great product with even greater support
I recently purchased a split case for my Nintendo Switch 2 from JSAUX, and I’m genuinely impressed with both the product and the company.
The case itself is excellent — it fits perfectly, feels solid and well-designed, and significantly improves comfort and protection. The build quality is great, and it looks fantastic on the console.
What truly stood out, though, was the customer support. I accidentally broke one of the Joy-Con covers, and the support team was outstanding. The contact was quick, the response even quicker, and they were incredibly helpful in organizing a replacement. The whole process was smooth and professional.
It’s rare to see customer service at this level. Highly recommended — both for the product and the exceptional support.
Great product and customer service!
Great product and customer service!
I had help from Nina on the team. She even followed up to see if I had received my replacement.
10 out of 10 Customer service
Messaged Support since one of the JSAUX…
Messaged Support since one of the JSAUX Grips for my Switch 2 had a defect. They replied very fast and professional and quickly sent me a replacement for the broken piece per Mail. I can definitely recommend their customer support.
SAV 10/10
J'avais un dock d'asusu rog ally, malheureusement le port hdmi a grillé lors d'un changement de fréquence de rafraîchissement pendant une séance de jeu. J'ai alors contacté le SAV qui m'a immédiatement envoyé un produit de remplacement sans me poser de question.
L'équipe a été très pro et réactive.
Best company ive ever had to deal with
Best company ive ever had to deal with. Answer right away and fixed my issues instantly ever time with no hesitation. Jsaux products are the best.
Pleasingly speedy and very helpful…
Pleasingly speedy and very helpful after sales service….thank you!
Good products
Good products, good pricing and good customer service! They actually get back to you in a timely manner and are polite and helpful.
Fantastic troubleshooting support
Fantastic support helping me troubleshoot a dock that wasn't working correctly. We were able to determine the problem together and it was decided that a replacement unit was needed. They sent the replacement and it worked perfectly.
It was a really good product
It was a really good product. And they resolved my issue very quickly. I would 100% recommend buying this product.
screen protector replacement
Bought a screen protector for my legion go on Amazon, both screen protectors failed so I contacted jsaux, they immediately sent me another one no questions asked.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








