I've been using Josh Wood colour for about six years now. I always used to have my colour done professionally, but the colour kit, I use, gave me confidence to do my own colour - and I'm never disapp... Se mere
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Absolutely fabulous hair dye.ive dyed my hair for years and I thought i would try this one,im so glad I did,its a bit more exspensive than other brands but so worth it.it feels like ive been to the sa... Se mere
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Wish I started using this colour years ago , after using box dyes for 20 years and recently trusting my hairdresser to colour my hair I decided to give Josh Wood a try , I cant believe how good it is... Se mere
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I have used Josh Wood colour for 5 years and have been happy but they’ve discontinued the chestnut shade shot so there is no option now for redheads. So disappointing especially as they ran a whole... Se mere
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Virksomhedsoplysninger
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Skrevet af virksomheden
Josh Wood was described by The Times as "The King of Colour". His Miracle System brings salon-quality colour results and condition to you at home for the first time. The award-winning innovation prioritises the health of your hair, just as much as the premium colour, for the at-home colour solution that we’ve all been waiting for. Easy to apply at home 100% Grey coverage Ammonia free and gentle Personalise your colour with a Shade Shot Subscribe to The Miracle System. Thousands of 5 star reviews. Formulated by experts, focused on quality. Shade-Matched Colour. Permanent, Semi-Permanent Glosses and Glazes. Expert At-Home System. Free Expert Consultation. Root-touch-up. Miracle Mask. Miracle Shampoo. Miracle Conditioner. 100% money-back guarantee. Josh's Colour Clinic. Root Marker. Blending Brush. Root Spray. Shade Shot. Miracle Shot. Smoky Brunette. Chestnut Brunette. Champagne Blonde. Copper Gold. Icy Blonde. Black Onyx. Airbrush. Aquis Rapid Dry.
100% money-back guarantee
If you don’t get 100% feel-good hair results, we’ll do everything we can to help, including a full refund and support from our experts.
Free delivery for subscriptions.
Kontaktoplysninger
6 Lansdowne Mews , W11 3AN, London, Storbritannien
- expert@joshwoodcolour.com
- www.joshwoodcolour.com
4,4
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I ordered Josh Wood products on Friday…
I ordered Josh Wood products on Friday evening and they were delivered this afternoon
30. oktober 2026
Great value and quality
I've been using Josh Wood colour for about six years now. I always used to have my colour done professionally, but the colour kit, I use, gave me confidence to do my own colour - and I'm never disappointed with the results. By following Josh Wood's advice, my fine hair is stronger, smoother and healthier than before and I always feel that, if needed, I could consult the Josh Wood experts for advice. I can wholeheartedly recommend Josh Wood products.
27. oktober 2026
Besvarelse fra Josh Wood Colour
Hi Pamela,
Thank you so much for a wonderful review and for being part of the Josh Wood Colour family for the past six years! It means the world to us to hear how much confidence you've gained in colouring your hair at home and that you're consistently delighted with your results.
We are also so pleased that our advice and products have helped your hair feel stronger, smoother and healthier. Your kind words and recommendation truly mean so much to our team. Thank you for your continued support and trust in us!
Best wishes,
Josh Wood Colour Team
Besvarelse fra Josh Wood Colour
Hi Nellie,
Thank you so much for your lovely review! We're absolutely delighted to hear that you love your hair colour and that it's giving you the perfect grey coverage. It means so much to us to hear you're happy with your results. Thank you for choosing Josh Wood Colour!
Warm regards,
Josh Wood Colour Team
Swift Response to a non-authorised subscription
Following an initial negative review asking for my subscription to be cancelled when it was never clear that I had subscribed, the Team at Josh Wood responded swiftly and professionally which i have to say I do appreciate. They also offered to refund me for the product. Thank you for your swift and professional response Josh Wood, I will not hesitate to recommend your hair dye as it's a good product and you as company to support.
4. november 2026
Besvarelse fra Josh Wood Colour
Hi Mel,
Thank you for taking the time to leave us a review. We’re so sorry to hear about your experience and the difficulty you’ve had contacting our customer service team. This is certainly not the experience we want our customers to have.
I have gone ahead and cancelled your subscription for you, so no further orders will be sent out. We’ve also sent you a separate email so that we can discuss this further and hopefully turn your experience around.
Thank you again for bringing this to our attention, and please accept our sincere apologies for any inconvenience caused.
Best wishes,
Josh Wood Colour Team
Excellent quality colour.
8. november 2025
Besvarelse fra Josh Wood Colour
Hi Elizabeth,
Thank you so much for your lovely feedback. We're delighted to hear you're happy with the quality of our colour. Your support means so much to us!
Best wishes,
Josh Wood Colour Team
Definetly recommend
Absolutely fabulous hair dye.ive dyed my hair for years and I thought i would try this one,im so glad I did,its a bit more exspensive than other brands but so worth it.it feels like ive been to the salon.would definitely recommend l,lovely smell,easy to apply
29. oktober 2026
Besvarelse fra Josh Wood Colour
Hi San,
Thank you so much for your lovely review! We're absolutely delighted to hear how happy you are with your colour and that you've enjoyed the whole experience. It's wonderful to know your hair feels salon-fresh and that you found the application easy. Thank you for giving us a try and for your recommendation – it really means a lot to us! Enjoy your gorgeous hair!
Best wishes,
Josh Wood Colour Team
Perfect ⭐️⭐️⭐️⭐️⭐️
I’m so pleased with the results after using Josh Wood hair colour. My hair genuinely looks and feels so healthy.
I stopped colouring my hair years ago because I was fed up with the way it felt. I was really apprehensive about starting again, but I’m glad I did.
I can’t be happier with the result.
When the colour arrived I was surprised with the quality of the packaging so a good start.
The fact you can choose the different shade to make sure you get the best result is brilliant and all the little extras that come with the dye, barrier cream, stain remover, conditioner and strong gloves..all goes to show the quality.
I found my perfect shade now and I will definitely be returning. I’m thinking about joining the subscription which gives you a good discount.
I was also really happy with the customer service experience.
I sent a message enquiring about exchanging colours and had a reply straight away from Anna who was so friendly and helpful.
Perfect. I’d give 10 stars if it was available.⭐️⭐️⭐️⭐️⭐️🥰
28. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Josh Wood Colour
Hi Emily,
Thank you so much for your wonderful review! We’re truly grateful for your kind words and absolutely delighted to hear how happy you are with your results.
It’s lovely to know that you’ve found your perfect shade and that your hair looks and feels so healthy. We’re also thrilled that you were pleased with the quality of your colour kit and all the little extras included. I'll be sure to pass your lovely comments on to Anna, who will be so pleased to know how much you appreciated her help.
Thank you again for choosing Josh Wood Colour. We really appreciate your support.
With our warmest wishes,
The Josh Wood Colour Team
I asked about purchasing separate shade…
I asked about purchasing separate shade shots and sachets of conditioner. Anna was extremely helpful and the customer service at team JE is always outstanding. Thank you.
22. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Josh Wood Colour
Hi Heidi,
Thank you so much for your lovely feedback! We’re delighted Anna could help, and your kind words mean a lot to the whole team. We really appreciate you taking the time to share your experience. Thank you for your continued support!
Best wishes,
Josh Wood Colour Team
High quality products with great advice…
High quality products with great advice and support via free video consultations with Lynne. Excellent customer service too!
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Josh Wood Colour
Hi Annette,
Thank you so much for your lovely feedback! We’re delighted you’re happy with our products and service. Your kind words mean so much to the entire team, and we really appreciate you taking the time to share your experience. Thank you for your continued support!
Best wishes,
Josh Wood Colour Team
Amazing colour and condition
Wish I started using this colour years ago , after using box dyes for 20 years and recently trusting my hairdresser to colour my hair I decided to give Josh Wood a try , I cant believe how good it is , after 4 weeks my hair still has the same rich colour and condition , obviously I have grey roots that I can hide but im not colouring it for another week ! By week 4 normally im desperate to colour it, it’s faded and dry but not with Josh Wood !!!
So happy I tried it !
26. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Josh Wood Colour
Hi Sarah,
Thank you so much for your lovely review! We’re absolutely delighted to hear how happy you are with your colour and how well it’s lasting. Thank you for giving us a try and for being part of the Josh Wood Colour family!
Best wishes,
Josh Wood Colour Team
I was sceptical
I was sceptical, I have been dying my hair for around 20 years. Box dye often leaves an orange tone ….. Josh wood brown, is brown.. no orange 😊
I would say it is a little drying on your hair, I have extremely thick hair.
29. september 2026
Besvarelse fra Josh Wood Colour
Hi Nina,
Thank you so much for sharing your experience with us.
We are delighted to hear that you loved the rich brown result and that you didn’t experience any unwanted orange tones. We really appreciate your honest feedback, too. For thicker hair, we always recommend following up with a nourishing hair mask such as our Miracle Mask to help keep your locks feeling soft and hydrated. Thank you again for choosing Josh Wood Colour!
Best wishes,
Josh Wood Colour Team
Product is the very best home colour l…
Product is the very best home colour l have ever had. Hair feels and looks healthy, shiny and professionally coloured. Only thing is the colour tends to lighten and become a little brazzy rather than the cool mid brown l like. I use the Gloss between colour which helps. Customer service is excellent. Just tried the Glossing Water and am loving it.
28. september 2026
Besvarelse fra Josh Wood Colour
Hi Christine.
Thank you so much for your wonderful review. We are absolutely delighted to hear that you love your colour and that your hair feels healthy, shiny and beautifully coloured. Also, thank you for your kind words about our customer service. If you’d ever like some advice on keeping your colour cooler for longer, we’d be more than happy to help. Thank you for being part of our community!
Best wishes,
Josh Wood Colour Team
Best home hair dye I've used and I've…
Best home hair dye I've used and I've tried loads but this one doesn't dry hair out in fact it feels in better condition then it has for years. No bad smell when using and the colour doesn't fade easily. Would recommend 💯 percent
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Josh Wood Colour
Hi Marie,
Thank you so much for your lovely review!. We are absolutely delighted to hear that you are loving your colour and that your hair feels healthier and in better condition. It’s wonderful to know you’re enjoying the gentle formula and long-lasting colour, too! Thank you for your recommendation and for being part of our community.
Best wishes,
Josh Wood Colour Team
I love josh wood products
I love josh wood products. The hair dye's last longer than other ones i have used and they smell so nice. My hair is softer. They cost a bit more but definitely worth it
30. september 2026
Besvarelse fra Josh Wood Colour
Hi Denise,
Thank you so much for your lovely review! We’re delighted to hear that you love our colours and that your hair feels softer and stays vibrant for longer. It means so much to us that you feel our products are worth it!
Kind regards,
Josh Wood Colour Team
Clear instruction sheet
Clear instruction sheet. Prompt delivery. I did a root touch up and the colour was easy to apply as it was thick enough not to dribble and splash. What I really liked was my hair feels so soft and there is no residual smell of dye. The resulting colour was exactly what I wanted.
28. september 2026
Besvarelse fra Josh Wood Colour
Hi Sarah,
Thank you so much for your lovely review! We’re delighted to hear that you found the instructions clear and the colour easy to apply. It’s wonderful to know that you’re happy with the result and that your hair feels soft afterwards. Most importantly, we’re so pleased the colour turned out exactly as you wanted!
Thank you again for your kind words and for choosing Josh Wood Colour. We really appreciate your support.
Best wishes,
Josh Wood Colour Team
Hair falls out!
I bought the dark blonde hair dye, it turned my hair dark brown and it started coming out in clumps. Please don’t make the same mistake I did!!!!
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Josh Wood Colour
Hi Janina,
Thank you for your review. We are very sorry to hear about your experience. This is certainly not the experience we want for any of our customers, and we take concerns like this extremely seriously.
We would really like the opportunity to look into what happened and understand more about your experience. While we would never want to dismiss your concerns, hair fall can have a number of possible causes, and we would like to investigate this carefully with you.
Could you please get in touch with our team at expert@joshwoodcolour.com? We’d love to look into this for you, discuss your experience in more detail, and see how we can help resolve this and hopefully turn your experience around.
Once again, we’re truly sorry for the concern and distress this has caused.
Best wishes,
Josh Wood Colour Team
Poor customer service. Poor operations.
I ordered miracle systems where the product is advertised as coming with a pot and brush to colour. I did not get the right amount of these. I emailed asking for the items to be shipped as it was an incomplete delivery, I didnt get a reply. I followed up again by email and didnt get a reply. Poor customer service, non-existent actually. Cant say much for the product as I may return it given its left a bad taste from the packing failure with missing items I paid for and I don't want to use products from companies that take the money and go silent when things go wrong. Will look elsewhere for regular hair colour products.
Update: the response to a trustpilot review being next day whilst not responding to multiple emails - where I have already emailed expert@ with my order number says a lot. They want their public image to look good despite operationally not working, and having dismal customer service when reaching out directly via email.
22. september 2026
Uopfordret anmeldelse
Besvarelse fra Josh Wood Colour
Hiya.
Thank you for taking the time to share your review. We are genuinely sorry to hear that your order arrived incomplete and, even more so, that you didn’t receive a response when you contacted us. We completely understand how frustrating and disappointing this must have been. We’ve checked our system but unfortunately haven’t been able to locate your previous emails.
We’d really like the opportunity to put this right for you. Please contact us again at expert@joshwoodcolour.com with your order number, and we’ll make sure your message is treated as a priority.
This is not the experience we want any of our customers to have, and we would genuinely appreciate the chance to make things right and restore your confidence in us.
Update: Thank you for taking the time to update your review. We completely understand your frustration, and we’re genuinely sorry that you’ve had this experience with us.
Please know that we really haven’t been able to locate your previous emails in our system. We’ve raised this with our technical team and they are investigating why your messages haven’t reached us, as we certainly don’t want customers to be left without a response.
If you could kindly share your order number here, I’ll personally look into this for you and make sure we get in touch with you directly to help resolve the issue.
We completely appreciate that this has been frustrating, and this is not the level of service or experience we want for our customers. We’d really value the opportunity to put this right and turn your experience around.
Best wishes,
Josh Wood Colour Team
Josh Wood Hair Colourant is Definitely the Best for Me
Josh Wood Hair Colourant is very easy and straightforward to use, and never drips. I use the Miracle System with the Darkest Brown Colour + Smoky Brunette Colour Corrector. I achieve the most fabulous colour, which is the most natural I have ever found possible when using a hair dye. I could not be happier, especially as this product also has no negative effect on my natural curls. I have absolutely no concerns, complaints, or problems - and pray that Mr. Wood does not change his present formulations. Furthermore I should like to take this opportunity to thank Mr. Wood for his creativity, and to thank his very efficient and empathetic staff for their kindness - especially Anna.
Extremely Highly Recommended!
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Josh Wood Colour
Hi Elizabeth,
Thank you so much for your incredibly kind and thoughtful review. We’re absolutely delighted to hear how much you love your colour and that the Miracle System works so beautifully with your natural curls. Your lovely words about Josh and our team truly mean so much.
We’ll be sure to share your wonderful feedback with the whole team. Thank you again for your continued support and for being part of the Josh Wood Colour family!
Warmest wishes,
Josh Wood Colour Team
I bought a few items along with the…
I bought a few items along with the hair colour, it was the brightest blonde they had and I coupled it with an icy tone, believe it would just even the greys on my very light hair. But nope, it turned me brown and I absolutely hated it. I received an email from an expert @joshwoodcolour.com to ask for feedback of if I needed any help, so I explained that I wasn't happy. Furthermore, I noticed on their website that there was a full refund if you weren't happy. I emailed them 3 times to tell them I wasn't happy and I felt their icy toner at least was an over-sell as it didn't absolutely nothing to the medium boring brown hair and I also thought as it's offered, I may as well ask for a refund.
PS You cannot cancel your subscription, only postpone your next order. This should not be the case, it should be very easy for a customer to cancel - JoshWoodColour - please note the following case:
Ofcom fined Virgin Media a record £28 million for making it deliberately and excessively difficult for customers to cancel their contracts.
Update 08/10/26 - After some communications back and forth, once they located my emails they did refund me ASAP and cancel my subscription for me. They have also been very attentive in emails since then and have offered to send me a care package.
To summarise; once they located my order, they were very apologetic and kind. It was not an auto generated or AI, you could tell it came from a real person, so I am very pleased with that. However I still do maintain, it should be easy to navigate and find how to cancel an order.
31. august 2026
Uopfordret anmeldelse
Besvarelse fra Josh Wood Colour
Hi Gina.
Thank you for updating your review. We’re really pleased we were able to resolve everything for you and arrange your refund and cancellation.
We truly appreciate your feedback regarding the cancellation process and will make sure it’s shared with our team. Thank you again for giving us the opportunity to put things right.
Best wishes,
Josh Wood Colour Team
I love the miracle system
After years of getting my hair coloured at a salon, I decided to try the miracle system and I love it - the process is really simple and the result is great. I love the colour and my hair feels soft and really well conditioned. I’ve subscribed so now I don’t have worry about the product when I need it!
30. august 2026
Besvarelse fra Josh Wood Colour
Hi Siobhan,
Thank you so much for your wonderful review! We are absolutely delighted to hear that you decided to give The Miracle System a try after years of salon colouring, and that you’re loving both the colour and the results! And we’re so pleased you’ve subscribed too. Thank you again for choosing The Miracle System and for sharing your experience with us. We truly appreciate your support!
Best wishes,
Josh Wood Colour Team
Dette er Trustpilot
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