Company of thieves and con artists. They steal from their suppliers and don't pay back! One of the absolute worst companies to ever operate in the middle east, the people in charge of this joke of a c... Se mere
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Se, hvad kunderne siger
وصيت على هدية لوالدتي بعيد ميلادها قالب ميك وورد وبلالين انا في بريطانيا وحبيت ابسط امي وافاجئها لكن بتحكيلي انه موظف التوصيل كان كتير سيء معهم وتعامل معهم بمنتهى ال rudeness، والب... Se mere
Virksomheden har svaret
When you are living abroad yet want to make your love ones feel like your close to them and that their birthday’s are remembered. Thank you joi Gifts!! I had such wonderful experience👌 Their Produ... Se mere
Virksomheden har svaret
Amazing! Joi is such a great way to express your gratefulness to other person. Joi is giving excellent customer service support, wide variety of items to choose with and a one-stop gifting shop online... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Joi Gifts is the MENA region's first full-service mobile platform for physical gifts. Joi Gifts was born out of the belief that the world can be made a happier place, one gift at a time. Joi gifts was born out of the belief that we can make the world a happier place, one...
Kontaktoplysninger
Dubai, Forenede Arabiske Emirater
- support@joigifts.com
- www.joigifts.com
3,4
Middel
142 anmeldelser
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Joi Gifts is Awesome
Joi Gifts is Awesome! All the Orders were delivered on time and they were all correct. My sister enjoyed her birthday gifts. I will definitely use them again.
1. oktober 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Dorothy! Thank you for your awesome feedback! Glad to be a part of your gifting moments and to have made your sister happy. We are constantly working to bring you more gifts to choose from. Looking forward to seeing you again! Have a great day!
I was a little skeptical when I placed…
I was a little skeptical when I placed my first order to Jeddah, especially being from the USA. I wasn’t sure if everything I ordered was going to look like what I bought and I wasn’t sure if it would make it to my friend. But I was pleasantly surprised! Everything was spot on and It was a wonderful surprise! The delivery was a bit delayed but the customer service was awesome and helpful in letting me know. I will be using Joi gifts in the future!!!
9. august 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Melick! Thank you so much for this wonderful review, and we apologize the delay may have caused to you. We do our best to give a service that would be to our customer's satisfaction and we are glad that we hit the mark for you. We hope to be part of your next surprise gifting moment. See you at joi again soon! We wish you a lovely day!
I loved it... just delivered a little late but overall good experience
I loved it.. presentation was amazing... i ordered cupcakes, chocolates, chocolate dipped strawberries and love mug to my husband.... he said the quality and taste of everything was very good... only conplain tht i asked them to deliver between 9am-12pm but they didnt n wen i co tacted them they apologized and said tht we didnt inform u n we r sorry but 2 things were nt ready so the delivery will b around 12-3. So they did the delivery around 2ish.. but its ok considering tht it was 2nd day of eid so i can underdtand tht they must b bz... but the taste,service n presentation was amazing so its ok. 😊 i loved it....
1. august 2020
Uopfordret anmeldelse
Paula is one of the best employees that…
Paula is one of the best employees that Joi can get. While Mandis didn’t help me and kept on telling me to refer to the website and told me to log in from the browser while I faced a technical error, Paula reset everything including the technical glitch. She completed everything as I had already wasted 3 hours with mandis. It took Paula two seconds to sort it. I was able to place my order because of her otherwise they were at the verge of losing a loyal client. Thank you Joigifts and thank you Paula.
22. juli 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Wajiha, we are sorry for the inconvenience you have experienced while ordering from our website and we are glad that Paula was able to sort it for you. We thank you for commending her, indeed, Paula has always been diligent and always strive for a one-contact-resolution. Thus she makes us proud. We thank you as well for taking the time to give us the feedback and for the five stars despite the mishaps. We shall look into the other representative you have mentioned ( as there is no Mandis in the team) and will surely take the necessary actions. Have a lovely day!
Quick, efficient and perfect!
I am quite apprehensive about ordering anything online but I should say you guys changed it! The delivery was quick and efficient. No confusions about location, or umpteen calls to verify availability. They delivered within 2 hours of ordering, freshest of the flowers, balloons and cupcakes (that were devoured within minutes). You have got yourself a regular customer!🙂
13. juli 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Priya, thank you for your beautiful feedback. This makes us happy and thank you for taking the risk to trust us! We will make sure that we will not fail you in the future. We will always have the freshest flowers and gourmets. Have a lovely day! See you soon.
Amazing service
Amazing service! I was nervous as I live abroad and it was a bespoke gift to our friends in Dubai and Joi did a fantastic job today! Great and polite comms on whatsapp too in comparison with other company I had considered using. Pleased I chose Joi. Thank you :)
3. juli 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Alex, thank you for your wonderful feedback! Our pleasure to help bridge the gap between you and your loved once on your special days. Thank you for mentioning your satisfactory communication with our customer care on Whatsapp too.. Looking forward to seeing you again, hope to serve you even better then! Have a lovely day!
Terrible service
Terrible service. Damaged item received. Didn't receive one of the items I ordered.
21. juni 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Khalid, sorry to have missed your feedback here. We hope you have reached out to our customer care to report this concern. We do have processes in place and we'll definitely have a resolution for this. If you haven't yet, please send us your order number at support@joigifts.com describing your concern and one of our customer care representative will be happy to assist. We'd like to correct it so that we can make up for this one star experience and hope to change and upgrade it. Looking forward.
Beautiful and Fresh
Beautiful, fresh flowers delivered next day! Thank you all the way from the UK - I was able to cheer my mum up, she lives in Dubai. Very professional and quick to respond. Definitely recommend to family and friends! Thanks again everyone!
17. maj 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Jess, thank you for taking the time to give us a feedback about your wonderful joi experience. We are happy to hear that you are satisfied and that the product and delivery service meets your expectations. We assure you that we will do our best to keep it up! Until your next occasion then, looking forward to seeing you again. Have a lovely day!
Bad service Late Delivery
Bad service. Don’t trust this to deliver gifts as it will not arrive on time. Totally disappointing.
9. maj 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Dear Carlyn, sorry to hear that we were not on time in delivering your gift. Our operations are having unexpected challenges every now and then regarding deliveries, just like with most online shopping services nowadays, as an impact of the on going pandemic issue in general. Especially, as we rely heavily on 3rd party entities such as our merchants. We assure you on regular days, we deliver right on time. We hope there will be another opportunity that we can serve you better and we look forward to it. Do let us know if there is anything we can help you further, email us at support@joigifts.com thanks and we appreciate your feedback, it helps us know more of what else needs to be done to overcome these challenges.
DONT ORDER FROM THEM! A SCAM
What a complete scam!! Placed an order for the Rose and Orchid flower bouquet and got COMPLETELY RIPPED OFF! The same day of delivery i got an email stating there were no orchids available so they would add more roses instead. I was bummed out but agreed. The bouquet was delivered and was not what i ordered. LESS ROSES THAN SHOWN ON THE WEBSITE (with the size i ordered) AND NO “EXTRA” roses WERE ADDED IN PLACE OF THE ORCHIDS just as promised. No orchids, no extra roses in place of them, No green leaves surrounding the roses (like in the picture), NO STEM ARCH (like in the picture), and was wrapped in WHITE not brown wrapping. They LITERALLY THREW TOGETHER A FEW ROSES AND CHARGED ME OVER $150 for something i didnt want!!! Very disappointed.
8. maj 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello IMA95, we are sorry to hear that you have had this experience. Our operations are having unexpected challenges every now and then regarding our deliveries, just like with most online shopping services nowadays, as an impact of the on going pandemic issue in general. Especially, as we rely heavily on 3rd party entities such as our merchants. Apparently, importing and exporting are limited in most countries at the moment, thus flower supplies are limited. However, we do our best to manage and overcome these challenges and be as transparent as possible.
We are sorry as well that this give you an impression that we are scam (we assure you that we are not) we are a registered company with registered trade license based in Dubai, UAE. Our customer care team is already working with you about this issue and will provide a satisfactory resolution.
I am always hesitant about online…
I am always hesitant about online purchases but I was totally Amazed with joigifts excellent service. It was a great experience! i totally recommend it. keep it up joi👍👍👍 till next time.
16. april 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Arlene, thank you for your trust! We are happy that we hit the mark for you and we appreciate you taking the time to drop us a feedback here. We'll surely give you the best we got and looking forward to seeing you at joi again on your next gifting occasion. Have a lovely day!
Reliable and trust worthy👌
Reliable and trust worthy👌
See you again joi!
Hoping for more transactions ahead ❤️
Thank you for the Wonderful service.👏🏻
14. april 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Jenlim, so looking forward to more joi moments with and your loved ones in the future. Thank you for your trust. We'll have more affordable and unique products for you to choose from. See you again soon! Have a lovely day.
"Find your joi, and share it with others."
Excellent service, extremely satisfied with the sales transaction and the customer service.
The support that I received was thorough and timely and my issue was addressed with a single transaction. Awesome! I would definitely recommend to my friends joigifts.
Your costumer service brought us joi.😊
Quote of the day:
"Find your joi, and share it with others."👌
14. april 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Archieryn, thanks for that awesome quote! Definitely lovely to share joi with others! We appreciate you dropping us a wonderful feedback here and are happy the your gifting experience with us has been excellent. We aim to exceed customer satisfaction. Looking forward to serving you even better next time. Have a lovely day!
Great customer service
Great customer service
Very satisfying service and amazing flower arrangements. Highly recommend.
14. april 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Amira, we are beaming with your wonderful feedback! We are happy that you are satisfied with your experience with us! Hope to see you at joi again soon. Wish you a lovely day!
👍👍for all staffs!
I ordered about week ago and not sure about my recipient location but wanted to keep the surprise and by asking him will surely ruin it. As I approach with customer service I was amazed by how they assisted me all the way until delivered.
Awesome delivery service. Highly recommend it.
Thanks joi! and
Godspeed.
13. april 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello AmdLala, thank you for taking the time to drop us that 5 stars and lovely feedback. Here at joi, we can simply make it happen and we appreciate your trust! Looking forward to being part of your surprise gift for your loved ones in the future. Have a great day!
Helpful Staff
Helpful Staff. Excellent delivery service!
Will recommend it. 5 Star goes to the customer service who assisted me make my delivery possible.
Thank you!!
13. april 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Sarah! We are giving our customer care team a pat on their back at the moment ( wink) thanks for your heart-warming feedback, we hope to keep it up and even serve you better in the future. Looking forward to seeing you at joi soon. Have a nice day!
Trustworthy. Totally recommend it👍🏻
When you are living abroad yet want to make your love ones feel like your close to them and that their birthday’s are remembered. Thank you joi Gifts!! I had such wonderful experience👌
Their Products are at reasonable price, Customer service are approachable and very helpful. Excellent service!! totally recommend it👍🏻👍🏻👍🏻
13. april 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Maryam, we are happy that we hit the mark for you! We appreciate your mention of our wonderful customer care team and glad that you find our products at reasonable prices.. We wish you a lovely day and hope to see you again soon!
The worst customer service ever!!!
The worst customer service I’ve ever seen!!!!! My order was delivered after 6 days of appointed date, took ages for delivery guy to deliver the order and he forgot the item from my order!!!! Beyond inappropriate to deliver the gift in pieces day by day!!!! Highly don’t recommend to order from them at all!!!!
12. april 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Dinah, we are sorry about your experience and thank you for the feedback. This is not how we provide our services and shall there be unavoidable circumstances, we make sure to advise our customers and give them options on how they wish to proceed. The delivery of your gift was moved due to unexpected updates on cities being lock down and curfews issued in relation to the current health issue happening globally. And based on the record, it was done with sender permission. As for the item being forgotten by the agent, our team is already looking into this matter and rest assured, we have processes in place and will deal with it accordingly. Our team will be in touch for further resolution.
Excellent service
I love the flowers they sent to my sister. Friendly customer service.
12. april 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Ellen! Great that you loved the arrangement we made for your sister and thank you for mentioning the warmth of our customer care team. We are happy to present you with varieties of gifts to choose from and be part of making special memory with your loved ones. We hope to be spreading joiful moments with you again soon.
Had a telephone consultation with a vet…
Had a telephone consultation with a vet today on joi, really put my mind at rest as I thought my chihuahua had a lump on her left side, nothing to worry about, but to contact them again in a week if I'm worried and no improvement. Highly recommend joi
29. marts 2020
Uopfordret anmeldelse
Besvarelse fra Joi Gifts
Hello Marie, the 5 stars and your recommendation really made us happy and hope we could retain it. However, you might be referring to a different joi as we do not actually have a veterinarian online and they indeed deserve the credits. We are joi that specializes in gifting. You can check us out here www.joigifts.com and would really be happy to have you as our customer. We wish you a wonderful day!
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