John Clark Motor Group - John Clark MG Dundee Anmeldelser 

95
TrustScore 4 ud af 5

4,1

Myrekirk Road, C/O, DD2 4SU Dundee, West Gourdie Industrial Estate, GB


Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Bought my MG HS PHEV from John Clark Motor Group in Dundee. Excellent service from start to finish. The salesman, Stephen Smith was professional, helpful, humorous and extremely friendly throughout th... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Nice professional service from the salesman and very helpful when it came to explaining how everything works in the car, as being a person of a certain age!!! ( still remember how to do points and plu... Se mere

Virksomheden har svaret

Bedømt til 2 ud af 5 stjerner

John Clark MG/ BYD / Geely Dundee,dropped car months ago for fixing, paid over and over again for various faults found after release of car(collected and returned immediately as fault not fixed). Rep... Se mere

Bedømt til 5 ud af 5 stjerner

Steve Smith made the whole process quick and easy. He is patient- with a car idiot- and clear in explanations and helpful. A sense of humour helps here. His advice was excellent and never rushed me.... Se mere

Virksomheden har svaret


Virksomhedsoplysninger

  1. Bilforhandler
  2. Synshal
  3. Automekaniker
  4. Privatchauffør
  5. Motorcykelforhandler
  6. Brugtvognsforhandler

Skrevet af virksomheden

John Clark MG is located on Myrekirk Road in Dundee, where we represent MG Motors UK by offering New & Used Cars, plus your aftersales needs including, parts, accessories and servicing. John Clark Motor Group has 37 dealerships and 5 manufacturer approved accident repair centres across Scotland. We are a family run business and employ over 1300 employees. We believe that our relationship with our customers goes far beyond the initial purchase of their car. van or motorcycle. It is hugely important to us that we deliver on our promises and offer full transparency to deliver an exceptional experience.

John Clark Motor Group

Skrevet af virksomheden

Family Owned Business Focused on Excellent Customer Service
Our customers are very important to us and we have a longstanding commitment to treat all of our customers the way we would like to be treated.Our mission is to deliver an exceptional experience that customers trust and advocate, by working together as a family.

John Clark Approved

All Our Vehicles Are John Clark Approved

All Our Vehicles Are John Clark Approved
All our vehicles are John Clark Approved which includes a thorough inspection, HPI check and service history check before the vehicle goes on sale for utmost peace of mind.

Kontaktoplysninger

  • Myrekirk Road, C/O, DD2 4SU, Dundee, West Gourdie Industrial Estate, Storbritannien

4,1

God

TrustScore 4 ud af 5

95 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,1

Alle anmeldelser

(95)

2.011 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

A highly satisfactory experience…

A highly satisfactory experience dealing with the Dundee MG branch where I was provided with very good customer advice and support throughout the purchase process. Being disparate from the dealership (one and a half hours drive) I was particularly pleased, and impressed, with the video call facility which the Sales Person used to maintain contact in person with me.

1. marts 2024
John Clark Motor Group - John Clark MG Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark MG Dundee

Good Morning Mr Harris,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MG Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 4 ud af 5 stjerner

Lovely team at John Clark MG

Lovely team at John Clark MG
Steve was great and sorted out my order for my new car and questions I had
Friendly team

1. marts 2024
John Clark Motor Group - John Clark MG Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark MG Dundee

Good Morning Arlene,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MG Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 5 ud af 5 stjerner

SEAT DUNDEE

We have been using SEAT Dundee for many years and will continue to do so as the customer service is always really good.

9. januar 2024
John Clark Motor Group - John Clark MG Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark MG Dundee

Good Morning Paul,

Many thanks for your review and feedback, which I will ensure is passed on to the team at SEAT Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 3 ud af 5 stjerner

Top 5 star service this is the third…

UPDATED review : I’ve had to get rid of the car
As it wasn’t as great as it first seemed . Also the service from the staff left me feeling undervalued so I went on to another dealership and changed Brands. That’s what happens when your staff undervalue the customers

Top 5 star service this is the third car I’ve had and the level of service from the people at the desks to the guys doing the services is second to none. They can’t do enough for you and they make you feel like a valued customer. My nearest branch is an hour away and it’s a journey I happily make because I trust them to make me happy.

18. december 2023
John Clark Motor Group - John Clark MG Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark MG Dundee

Good Morning Thomas,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MG Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 5 ud af 5 stjerner

Steven at JOHN Clark MG in Dundee was highly professional

Steven at JOHN Clark MG in Dundee was extremely helpful without being pushy in any way. Made the purchase of new MG very straightforward. Thanks again Steven.

18. november 2023
John Clark Motor Group - John Clark MG Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark MG Dundee

Good Morning Graham,

Many thanks for your review and feedback, which I will ensure is passed on to Steven and the team at MG Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Bedømt til 5 ud af 5 stjerner

Service was fine.

I took the "service while you wait" option rather than wait for a later appointment when a courtesy car would be available. It was only a couple of hours and the free coffee was lovely. I would advise having something to read with you if you do this.
I've used this garage before and the staff are always very friendly and helpful.

18. december 2023
Bedømt til 1 ud af 5 stjerner

The communication was terrible

The communication was terrible. Made several attempts to get updates, and when the phone was answered, I was told that they would find out and get back to me, which they never did. I realise that they had to call MG to get a way forward, but took over two months to repair a software issue, so a long time with little information.

23. december 2023
John Clark Motor Group - John Clark MG Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark MG Dundee

Hi David,

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your experience at MG Dundee. I have passed your feedback on to the management team for review as we are always looking for ways to improve our customer service.

Kind regards,
Kate
John Clark Motor Group

Bedømt til 2 ud af 5 stjerner

Bought this car (mgzs) brand new on…

Bought this car (mgzs) brand new on 26th October.
Problems from day one with the tyre pressure monitoring system (not working also the engine economy stop/start system not working!)
Car back to dealership and cant find anything wrong.
Contacted them again and they found that the tyres had been taken from another car and computer was not speaking to them.
Car taken in once more and wheels swapped about and now working.
Contacted Darrlen Blane (Skoda service Manager) and he took it for a spin round the block and verified the eco stop start system was not working and will have to order a module from china!
Got a phone call from Lauren (mg service) on the 24th November saying that they have the module ordered from china available but would not be available to fit until the 4th of December as a courtesy car would not be available until then??
I was meant to be getting back to her to verify date but having problems getting through. Since found out that she is away to pastures new.
This morning I had a problem starting car and just about to call for help to the AA when it started!!
Trying just now to contact Darren Blane (skoda service manager) who is going to phone me back - according to the lady at skoda.
I have contacted mg main office on two occasions to keep them in the picture, who refer me back to the service department for retification.
I have feeling I have been "sold a pup".
Still waiting on phone call from Darren.
8th December the car is in the garage once more for a new stop/start module to be fitted, and low and behold it works!
The car should have been perfect from the word go.
I have now given a 2 star (was 1)

29. november 2023
Bedømt til 5 ud af 5 stjerner

Great experience

Very accommodating, with fast service. Friendly and helpful staff. Was a pleasure doing business with them.

24. oktober 2023
Bedømt til 5 ud af 5 stjerner

Learning is a good thing

A wee hick-up at the beginning upon arrival - but perfect service and helpful service receptionist. Could advise that you do not accept AmEx before I was trying to pay!

23. oktober 2023
Bedømt til 5 ud af 5 stjerner

Very pleasant staff

Very pleasant staff. Repair executed swiftly

12. august 2023
John Clark Motor Group - John Clark MG Dundee-logo

Besvarelse fra John Clark Motor Group - John Clark MG Dundee

Good Morning,

Many thanks for your review and feedback, which I will ensure is passed on to the team at MG Dundee.
We are delighted that your experience has been a positive one.

Kind Regards,
Eva

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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