JCT600 Limited Anmeldelser 

We had a very disappointing experience with Volkswagen Approved Used at JCT600 Grimsby.

We called the day before to arrange viewing a VW Sharan (GU69) and were told to come down for 10am. After making a 5-hour journey, we arrived expecting the car to be in good condition, especially as it was advertised as an approved used vehicle.

While Oscar was polite and welcoming, the overall experience was far from acceptable. The condition of the car was shocking for a £19,000 vehicle from a Volkswagen approved dealership. One of the seats was badly chewed up, the bumper had multiple scratches, and there were marks all over the car. Even worse, the sliding door had visible rust. This was completely different from how the car was presented in the photos online, which made it appear well maintained.

We were extremely disappointed, especially after such a long trip. We were told the seat could be replaced, but for the bumper they would only offer a polish, which is not acceptable given the price. Had the true condition been accurately shown or communicated beforehand, we would not have made the journey.

The experience didn’t feel like what you would expect from a professional dealership. There was only one staff member present, and we weren’t even able to test drive the car due to insurance issues. After a 10-hour round trip, we left feeling misled and poorly treated.

To make matters worse, the car has now been removed from their website, which raises further concerns.

Overall, this was a very frustrating and disappointing experience. We expected much better from a Volkswagen approved dealership.

try to contact head office to complain about dealership and website just doesn't work, about as competent as their dealerships. unable to contact anyone at head office.

Went to JCT 600 Audi at Meadowhead for some lost service history and was served by a young lady , called Errin.
She was very profesional and couldn't do enough.
Very pleasant young lady.
Thank you Audi Meadowhead 👍

JCT 600 York Audi. Just bought a Q2 from them . Couldn’t fault service in any way. Great follow up. Received all the info we needed to decide. 5 stars

Brilliant customer service from start to finish. Reece McLaughlin was so patient, explaining and supporting me with decision to get a new A3. Cannot fault him or the team at all. Everything from start to finish was outstanding.

We were on a tour of Northern Britain in our Bentley GTC and on the second day an engine warning light came on. The nearest dealer was JCT in Leeds. Who we phoned first thing to arrange to take the car in at lunchtime. On our arrival we were promptly sat in the waiting area and made comfortable with coffee and biscuits whilst the customer liaison Nicky took charge of the vehicle and arranged for a diagnostic check. Luckily the checks revealed a couple of malfunctioning sensors on the exhaust which were deemed to be safe to continue using the vehicle. Nicky dealt with us very considerately and put our minds at rest that the car was able to continue our journey. I would just like to extend mine and my wife’s thanks for her help.

After sales is rubbish. They took commission for selling me cosmetic protection worth 549.00 for 3 years in 2023, have tried to claim on it before it runs out and I got nowhere. I was miss sold this as wasn't informed you needed private driveway & electric supply for them to come to you. Also VW wont let them come to their garage so im unable to use it. If i had known that, I would not have taken it out. Tried to ask for a refund for being miss-sold this and was promised a call back by 5pm, and guess what.... no call back!

Sold me a car with numerous critical issues, lied to me every step of the way, it’s been hell do not buy a car from them

We recently returned to JCT600 Sheffield Audi, having first made an appointment to speak with sales executive, Michael Johnson.

We had dealt with Michael previously & based on our experience, wanted to do so this time.

Yet again we weren’t disappointed.
Michael is a pleasure to deal with & nothing is too much trouble. Along with his colleague, Richard Orme, they really made the effort to put together two great deals for us & kept us well informed during the whole process. From walking into the showroom to delivery of the cars.

This was the fourth sale that Michael has helped us with & as a result, we'll return to Sheffield Audi yet again, when the time comes to change cars.

In Summary. Another very professional & pleasant sales experience. Our thanks again to Michael & Richard!

Absolute joke of a dealership! Does not keep its word! JCT600 York.
Imagine after sales! Waste of time. Wasted 3 days of my time with calls and emails.
Saw a used Golf GTI on the VW website being sold by them.
I wanted to reserve the car after a few email exchanges but they told me the price which was advertised was accidental and the new price is over £1000 more. This was after multiple emails over a course of 2 days or so.
Not only this the previous owners and optional extra were advertised incorrectly which I found out after questioning if it had the optional extras and it did not.
The owners were actually 3 not 1 as advertised....
The sales person was very good in terms of communication but there there was little he could do as it was the manager making the final decision. Oh and after telling them that the advert had incorrect extras and owners on from the first day it is still advertised incorrectly at the time of writing this review. The manager just said human error on today but they were informed by me on the first day that the advert has false information and still not changed.
Make sure you know what you're looking at and question them and do not base it on the advert. I have a seen reviews with after sales being bad luckily I found this before the purchase imagine the after sales service.

Had my Eqa booked in for a recall software update at Doncaster Mercedes, very welcoming atmosphere, was booked in swiftly and kept updated on my vehicle progress, special mention to Adam Withington, as he was super helpful and helped my complete my registration for the Mercedes app to allow me to access all kinds of useful features for my car, even after we’d left the dealership he was very responsive to my emails, an absolute asset to JCT
Thank you so much

Appalling service from JCT600 Leeds in resolving my VW warranty paintwork claim. 17/11/25 took to prebooked appointment to look at peeling paintwork. Lady who reviews paintwork didnt show. 24/12/25 taken back in for same lady, she did show this time. Chased weekly to 23/12/25 at which point were asked to provide photos by service manager. 19/1/26 the warranty repair was authorised by VW. Weekly chasing followed to get it booked in with JCT600 paint shop. Eventually booked in for 3/3/26. On 6/3/26 we were told parts were needed and should arrive 9/3. On this date we called for an update. No work had yet been done on the car as the bodyshop say the paint will peel again. They say waiting for JCT 600 to get warranty authorisation for new parts. We then chased every few days. 17/3/26 we called in person to the branch and we were told that just that day VW had been provided with all part numbers required. Previously just parts had been listed, not specific part numbers. We were told this would be chased 18/3. We are a family of 6 and have been given a 5 seat courtesy car in place of our 7 seat car which has now been with JCT 600 for all this time. We have explained the urgency of requiring our car returning by 27/3. In the meantime we have missed a booked service, there has been no work on the warranty claim and we do not have a vehicle to drive that the family can all travel in.
Customer Service is appalling. We have had to chase and follow up at every opportunity and have made very little progress in getting the work done. JCT600 and VW warranty claims useless. Still don't have my car and warranty paintwork not even begun. JCT600 have now had my car 16 days.

What an improvement on my last visit, managed really well by kirsty,technician feedback and new manager discussion, arrived not happy but left confident on there help

Just got my mobility car from here and I could not ask for any better service Simon Jackson was a star in my eyes I had no car and needed to be mobile as my car had broken down and was beyond reasonable repair he sorted car in one week and the handover was done in no time with all my questions answered and the car set up for me
Many thanks Simon for your time and consideration
Kevin Wilson

I recently bought a brand new Cupra Tavascan V1 from JCT600 Cupra Leeds, and the whole experience was brilliant from the moment I walked in. I’d never actually seen a Tavascan in person before, so I popped into the showroom out of curiosity—and I’m really glad I did. They had a V1 in Atacama Desert on display, and that’s where I met Klaudia, one of the Cupra Customer Sales Advisors. She was friendly, incredibly knowledgeable, and took the time to talk me through everything without any pressure at all.
It didn’t take long for me to realise the Tavascan was exactly what I wanted. I went for Tavascan Blue, which looks fantastic, with the optional Winter Pack which adds a heat pump, heated seats and heated steering wheel—features I knew I’d really appreciate.
Darren, the New Car Sales Manager, was also brilliant. He managed to track down the exact specification I wanted, which made the whole process feel really personal. I part exchanged my Cupra Born VZ (also bought from JCT600), and they offered me a great price, along with a solid discount on the Tavascan through a three year PCP deal. I placed my order on Friday, 6 March—and I finally collected it. I couldn’t be happier.
I would definitely recommend visiting JCT600 Cupra Leeds if you are looking to buy a new or used Cupra or SEAT. I will be going back there when the time comes to replace my new Tavascan.
Thank you once again to Klaudia and Darren! You are both a credit to JCT600 and great representatives of Cupra UK!

Just bought a used Seat Ateca in Sheffield. Tim the salesman could not have been better. Very friendly and helpful, without pressure. I gave him more problems than most customers I'm sure, but he dealt with them all in a relaxed and cheerful way while still being professional. The whole experience was highly satisfying, and I would recommend Tim to everyone. Love the car, so thankyou Tim for making it possible and for it being a really pleasant experience throughout.

Been owed a refund of over £500 since December and the sales managers refuse to call me back and duck my calls. If I could give this place 0 stars I would. Will be in contact with the ombudsman over their handling of my refund.

I paid £100 for a diagnosis for a battery draining issue ,it was a faulty infotainment system not shutting down they cleared the codes all good a week later same problem again .I researched online it’s a vw caddy 21 plate and has known fault to the extent vw have a developed a “ patch “ to download to remedy this JCT 600 technicians didn’t even bother to check their own vw updates so I had to tell them the van so far seems ok but battery charging light still appears the service team said I needed a new infotainment system at a £1000 didn’t even receive any compensation or apology Tony Frost after “ sales” manager never e mailled me back front of house nice people dog friendly ,but vw should replace it free of charge as it’s a known problem ,but won’t very poor

Visited Mercedes Jct600 in York this morning for some work to be completed on my car. Whoever the younge lady receptionist was , she is seriously in need of some training on Customer service skills, her attutide is appauling to say the least .Certainly dosent portray the Mercedes Brand that you aim to promote.

We have used vw vans for 20 years - but no more. Largely due to the absolutely shocking service from jct600 who took over West Yorkshire Van Centre. The service department is beyond a joke with works delayed no return phone calls and excuses so ridiculous they are laughable. Well done jct600 - it's taken you a couple of years to drive us away to Ford