Jardine Motors Group Anmeldelser 

Always professional and helpful service.
A pleasure to deal with.

Very happy with the service provided. Thank you

Assisted by Ryan the manager of Services, I was delighted to know that my car was videoed looking for any underneath problems that put my mind at rest, Ryan was knowledgeable,professional and courteous which gave me that knowing myself and my Audi were important at that time thankyou to Audi.

Terrible company who should not be given any more franchises and are an embarrassment to Audi UK. Audi UK can't even get hold of them to see what is going on. If they dont answer to Audi UK you can see how difficult it is for a normal customer to communicate with them. Do not use any Jardine franchises for service.
I gave them a chance to turn things around after telling them that I was not happy with the car the service and the way they treat their customers is so bad had my car for 3 days sat outside my friends house and battery died so we had to jump start the car and its 3 year old car from main dealer that states they do loads of checks before selling you the car .
Then had to wait for new battery which came from germany this is crazy then waited over 14 days for that meantime car was acting up by faulty child locks auto breaking,sliding to the right side with or without lane assist....at 70 MPH not very safe in my eyes and the main dealer did not even care about mine or my family safety driving this car they sold me so i ask for refund and they said there was not any grounds wow who gives them the right to treat people this way?
cant believe i have had to take my car back to audi and leave it with them 4 times when i have only had car 8 weeks and 3 days,if i had car for 2 years then that would be ok but not after short space of time and its like they are not interested as they have my money that what this feels like.....
so if you want to reach out to me then that fine otherwise next step for me is Motor Ombudsman.
Regards
How can i reach out without a point of contact as i have been trying to resolve this for over 8 weeks with no resolve in site which seems normal for jardine as i can see.....so i believe talk is cheap until you have the customers money in your company account the seems more correct then it is left to us to chase you guys down for answers and that not good.
Regards
GUYS I WISHED I HAD READ ALL THIS FEEDBACK BEFORE I BOUGHT THIS CAR OFF THESE CLOWNS ,THEN I WOULD NEVER HAVE BOUGHT THIS CAR OFF THEM AS THEY HAVE NO IDEA HOW TO TREAT CUSTOMERS BEFORE SALE OR AFTER SALE WORSE COMPANY EVER AWARD 2024 THEY SHOULD HAVE.........'Jardine Motors Group'
THE REASON WE BUY CARS FROM A MAIN DEALER IS THAT WE ARE MEANT TO TRUST THEM BUT IN THIS CASE ALL I CAN SAY PEOPLE IS DONT TRUST THEM AS ONCE THEY HAVE YOUR MONEY THEY ARE NOT INTERESTED ANYMORE THAT HOW RUTHLESS THIS COMPANY IS GUYS SO STAY AWAY THAT ALL I HAVE TO SAY .....

Reply from Jardine Motors Group

4 days ago
Hi,

We apologise for the negative experience you received at our dealership. Our team prides itself on providing exceptional service, and we are disappointed to hear about your experience. Please reach out to us at as soon as possible so we can further discuss your situation and try to find a satisfactory solution.

Sincerely,

Jardine Motor Group.

CANT BELIEVE HOW BADLY THIS COMPANY TREATS THEIR CUSTOMERS????? WHY I ASK??

All time car problem, not good service, I am not , recommend for Jardine motors slough Branch for Land Rover

Quick delivery
Well packaged
Gr8 service

Terrible company who should not be given any more franchises and are an embarrassment to Audi UK. Liverpool Audi has had my car for 5 months now after they broke my gearbox and are still in no rush to fix it even as they have admitted fault after fitting a new £3k clutch. Audi UK can't even get hold of them to see what is going on. If they dont answer to Audi UK you can see how difficult it is for a normal customer to communicate with them. Do not use any Jardine franchises for service.

Item in stock and delivered on time as requested 👍

Nothing but good things to say about Caroline, Charlotte and the Reception Team, however recently I was assigned to another member of staff and the quality of the service nosedived. I hope it improves next time I am there.

SLOUGH - AVOID AT ALL COST- WASTED OUR WHOLE DAY.
Took a day off work to get car serviced and brake work. Gave car at 09:15. Waited till 16:45. No call nothing. Phoned at 16:42, rang and rang but no answer. Drove to he retailer to find out what was happening. NOTHING HAD BEEN DONE. They Said the brake part had not arrived so didn't bother doing the service either. WE JUST TOOK OUR CAR BACK AND WILL GO SOMEWHERE ELSE. If we could give a lower rating, then it will probably be minus 10 for service. Total shoddy service. WE SHOULD HAVE READ THEIR REVIEWS BEFORE BOOKING

Customer "service" is virtually non-existent. I feel like they tried to take advantage of me by selling me something that was unnecessary. I also feel that they overstated an issue on my MOT. Would not recommend

Absolutely awful.

They left my car open over night in the carpark where ANYONE could of got to it.

When i came in to collect my keys the next day they told me there was no way to get to the keys as service had gone home.

So I walked over to the service area and there were people still there.

When I found my car I pulled the car door, and they had left it open, out the front where anyone could of stole it, ALL NIGHT.

When I went back in, they had magically got the keys. Funny that.

There’s a bald sales guy, who was getting aggrivated at the situation. All he kept saying was ‘I’m just a sales guy this is nothing to do with me’ playing the victim the whole time. It’s funny as when I had come in he told me ‘it’s safe that we don’t have access to the keys so no one can steal your car’.

When they got the keys they then proceeded to say they can lock my car but not give it back. Which, is ridiculous so I asked them to sort it out so I can have my car back.

After 40 minutes of waiting, I counted 8 members of staff around the computer. Just to get my car back.

Finally I got it and there was only one member of staff that apologised. The huffy sales guy no where to be seen. Probably due to safety reasons😂

Anyway, awful experience and I wouldn’t recommend ANYONE to bring their car here, or buy from here.

Quick delivery, great product.

Collected my 3rd 911 from Porsche Cambridge a couple of weeks ago. David and Damian brilliantly helpful, patient and efficient as always. Thank you again for another superb experience at Porsche Cambridge.

The worst customer experience i have ever received. Oldham Audi you should do better in customer relation.

My car went in with an air suspension, which i thought was already covered by the warranty but according to Audi, the fault came on before i renewed the warranty but they are not sure why the fault did not show on the dashboard of my car until a month and a half later. So i requested for the diagnostic report but they kept giving all kind of excuses, decided to pay for the repair myself and talked with the motors ombudsman who told me i should have received the diagnostic report before they carried on with the repairs. but Oldham Audi have been very unhelpful,
When i call and i tell them what i want, am always told someone will call me back but never happens until i call back again and get the same.
When i complained to the lady about it and the customer care and requested to talk to a manager, she hang up on me and did not pick up when I called back. Absolute joke thats what Jardine motors are.

Dreadful service, broken promises,no progress reports.
Quoted 5 hours. Collected car 3 days later mostly due to incompetence in the garage

Jardines is completely incompetent- worst service I have ever had from a dealership. I am on their service plan but not for much longer given atrocious service. My Audi booked in at Hitchin for diagnostic - I was given date 2 months away. Day before I find out they have booked me in at Milton Keynes - 1 hour away. Takes me 4 attempts to get through to the right department - line is cut off after you have waited and you are just about to get through. No apology for mix up - I am told that I must have been told where the car was booked. Earliest they can do is September- 6 months from my original call. The service booking person is rude and when I ask for his name he puts the phone down on me. Don’t waste your time and money with this dealership- find someone reputable.

Paying £35495 for a nearly new Mercedes from Jardines ,Chelmsford should have been a joyous occasion WRONG .
Delivered with no fuel , spare key missing an extra unaccountable 500 miles on the speedo , the list goes on. No resolution a week later , sadly whilst I love the car , it has to go back .