Janus Henderson Anmeldelser 

Merger calculation used fund values that are over 12 months out of date. Merger proposals not complied with. Complained on 4 July 2026 - 3 months later still no resolution - I am out of pocket.
Disgraceful service.

John responded to my request through the chat service and provided the answers I was looking for in a timely manner.

One of the most pathetic and bureaucratic bunch of idiots that I have ever had to deal with. I am now in the fourth month of trying arrange a redemption for an investment fund which they decided to close. Their documentation requirements (to show who you are and where money should be paid) are simply out of control, and almost impossible to meet. If you have any choice at all, AVOID these morons. The are not just bad, THEY ARE SIMPLY APPALLING!

I only started dealing with Janus Henderson following my husband's death as he has an investment with them. They have proved very supportive and helpful so far, explaining me what steps to follow over the phone.

I found it very confusing to get a tax voucher on the website - I have usually received one automatically by post each year so that I can complete my tax return.
When I finally made contact through the 'Chat' this issue was sorted quickly.

I raised a query through the messaging service online. I had a quick response the next day, logged onto my account and read the message. It sorted out my query and I was very happy with the fast response. I also use the chat box and again found that the agent was quick to respond and helpful.

Michael helped me with my enquiry via the online Chat. Excellent customer service.

JANUS HENDERSON: AN ABSOLUTE FAILURE OF CUSTOMER SERVICE
Still no money. Still no resolution. Still no accountability.
It is now another four days since Janus Henderson acknowledged my complaint on Trustpilot, yet my funds have still not been returned.
My withdrawal request was made on 12 July 2026. We are now well into September. What should have been a straightforward financial transaction has instead become a prolonged and deeply frustrating ordeal.
I have made more than a dozen phone calls, written to the CEO Ali Dibadj (no reply). I have provided the documents requested. I have uploaded paperwork through their online portal. I have repeatedly chased for answers.
And what have I received?
Delays. Contradictory explanations. Being passed around. More requests for information. More waiting. And still no money.
The online document-upload process appears completely ineffective from a customer's perspective. Documents are uploaded, yet there is no meaningful indication that anything is actually progressing.
Most concerning of all is the apparent lack of ownership. After numerous contacts, I still cannot get a clear, definitive answer as to why my withdrawal has not been completed or exactly when my funds will be returned.
A Trustpilot acknowledgement is not a resolution.
An automatic email response is not a resolution
A phone call is not a resolution.
Another excuse is not a resolution.
Returning my money is the resolution.
For a company operating in financial services, this level of delay and customer frustration is simply unacceptable.
Customers should not have to fight for weeks to access money they are entitled to withdraw.
MY VERDICT
Based on my experience, I would think very carefully before trusting Janus Henderson with your money.
If something as basic as withdrawing your funds can turn into this much of a battle, prospective customers deserve to know what they may be letting themselves in for.
Janus Henderson — enough with the acknowledgements and excuses. Resolve the complaint. Return the funds. Take responsibility.

Helpful and prompt in replying as had an error and quickly rectified.

Sure would be nice if I could get my money. 3 weeks seems unreasonable. I withdrew my money because I needed it, not for thrills. I am now passed the point where I needed this money, and I blame you. You guys suck, and I hope you go bankrupt.

Discovered my online account was blocked and tried the chat function, expecting a useless bot reply. Pleasantly surprised to receive a polite and efficient reply from a real person who was able to resolve the problem promptly. Thank you Benjamin.

Just had a chat with Carla who was very informative and helpful with my enquiry about transferring accounts with other providers to Janus Henderson.

When logging on, they sent a verification code to a mobile that I deleted on my account several months ago, so I had to get the code emailed. Once logged in, I raised the problem in a 'chat' and their representative said he would raise it 'with the team' and apologised for the inconvenience. Hopefully it WILL get sorted.

was contacted to send urgent details, called them to query such a letter arriving after not passing security, due to finding the address held on file was wrong as no post in the last 7 years received - they said upload the details to gain access to the files. I can not add what is required in the 'upload file' due to constant error messages, from calling them, told to email them, and online chat all say 5 days response - just rubbish when they are requesting information to get to the fund online, as a company which is basically a portal system for access and online, IT should be able to sort this promptly.

I wanted an app. They answered that apps were available. But to information from where. Is it the App Store or directly from Janus’s site?

Wish I could award 0 stars. This company is appalling.
I made an online withdrawal 1 month ago, the money disappeared from my account but has never been paid into my bank. Contacting them is a waste of time, they come up with all kinds of rubbish but no one will tell me where my money is. Considering this is more than £20K how do they get away with just appalling behavior.

This must be the worst financial company I have ever dealt with in my entire life......
For 5 years they have given out the wrong information each time I have called from management to customer care and I have made to suffer
This company is a joke stay well away
Then they agreed to something and went back on their word!

Very helpful chat.

Please stop calling me! I do not know how you got my number. Their is never no voicemail either and I am not giving you my personal information! Spam! Spam! Spam! This has been on going for months now and I have told you multiple times to stop harassing me!

I have had an account with Janus Henderson for many years now. I had a query which was resolved as far as possible using the chat facility. The agent offered to follow up on my behalf and provided me with an interim solution. The service was fast and professional.