My wife ordered an Elgin Ships Decanter with Stand for my 60th Birthday from James Pirie and can I just say you seldom find Quality of this standard anymore,beautifully gift wrapped and swiftly delive... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ok, so I came onto the site looking from some crystalware and ended up buying a few decanters and whisky tot glasses as well as a few miniature figurines. Ordered around 10 in the morning and r... Se mere
Absolutely delighted with my purchase and the service received from JamesPirie.com. I placed an order at 4pm last night and my order was delivered via DPD this morning at 11am!! Everything was wrapped... Se mere
This company is excellent. An order which they sent for me to Belgium was lost by the French Postal Service. Many firms would have washed their hands at this point because they were not at fault. Jame... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
James Pirie of St Andrews is an online shopping retailer of fine china, tableware, crystal and collectables by Border Fine Arts, Edinburgh Crystal, Highland Stoneware, Lilliput Lane, Royal Crown Derby and Royal Doulton.
Kontaktoplysninger
Storbritannien
- www.jamespirie.com
Great service…
my order was with me in perfect condition within 24 hours. I was kept fully informed of progress from point of order to delivery
Personalised Clock
As a company we recently ordered a personalised clock for a colleague that was retiring.
Wow - the clock is of lovely quality and the engraving just finishes it off perfectly.
I had a few conversations with customer services (Joanne) who was so helpful and always replied immediately, she also managed to get the gift to us in plenty of time.
We would not hesitate to use this company again and would recommend to everyone.
Looked after me
I messed up one of the items on my online order, called them and they agreed to change the order (to something that was actually more expensive) for free! Great service.
Absolutely incredible company
Absolutely incredible company. Ordered yesterday at 14:15, shipped by 16:30 and received by 11am this morning. Great service would very much recommend to anyone.
This company is excellent
This company is excellent. An order which they sent for me to Belgium was lost by the French Postal Service. Many firms would have washed their hands at this point because they were not at fault. James Pirie replaced the full order and arranged the delivery at no extra cost and with no demur. I am inordinately grateful to them for their efficiency, excellent customer service and generosity.
What a fantastic Company
This is an excellent Company to purchase from. I ordered a Caithness paper weight for a 40th wedding anniversary gift. I requested next day delivery. I was advised of an hour slot when I would receive the gift and sure enough it was delivered as confirmed. It was very well packaged. The service was excellent from start to finish. Thank you so much.
Engraved whiskey glasses.
I recently ordered some engraved whiskey glasses to be sent as a seventieth birthday present. The order process, from beginning to end, was impeccable in every respect. The glasses themselves are beautiful and it is obvious that the recipient is absolutely delighted with his gift. A big thank you to all those involved.
Excellent service from start to finish…
Excellent service from start to finish ,we wanted a wedding present and were heading south for the do they guaranteed our delivery by said date ( 2 days from ordering and free delivery) we couldn't recommend them more for quality and service! A big thank you to Nicola for her help . A highly recommended company will definitely visit again 👌
Excellent Service
An excellent customer service experience from James Pirie. I order a retirement decanter I needed in a hurry, and had to go back and change the inscription. Nothing was a problem for them, and I was delighted to receive the beautiful decanter in time. Would highly recommend.
Fabulous experience
I purchased 2 Large 'Diamonds' tumblers to enjoy my various G&T's in. They are exceptional quality and the whole process of buying and receiving the goods from start to finish was exceptional. These people really know their crystal and I couldn't have been happier with my experience. Thank you.
11/10
11/10. Customer service is above and beyond. Product quality is great, I would recommend
Absolutely superb customer service
Absolutely superb customer service !
I would give them 6 stars - No long waits for replies to emails, really pleasant to deal with both by phone and email. I must mention Joanne who I would rate as outstanding!!
Very impressed with this company!
Absolutely delighted with my purchase and the service received from JamesPirie.com. I placed an order at 4pm last night and my order was delivered via DPD this morning at 11am!! Everything was wrapped and packaged perfectly. I cannot fault this company and would highly recommend.
Fantastic company
Fantastic company. Excellent product, customer service and even gift wrapped my order!!!
Will definitely be ordering again soon. I ordered a set of beautiful whisky tumblers with a decanter and they arrived the next day. Absolutely love my purchase.
❤️❤️❤️
Poor quality goods and service
Poor quality goods and service. Ordered from James Pirie in order to support an independent company and avoid buying everything from Amazon!
After ordering, I had no confirmation email of my order, and had to email them twice to confirm they had received my order. No email sent when item despatched. Whiskey tumblers were not as expected and seemed poor quality, therefore wished to return. Again, had to email twice to get any response from Jame Pirie. In fairness, responses were always polite and I received refund promptly, although an email confirming they received my return and had processed my refund would have been nice.
Overall, poor communication and customer service, unfortunately won't be buying from James Pirie again.
Unhappy! Misleading wording to advertise products!
Unhappy. Rubbish quality products at over inflated prices. Misleading wording in product title descriptions. Tip - if you think your buying 'copper' goods from the site - make sure you read the small print as your paying astronomical prices for 'copper effect' products. The products are aluminium with a copper colour sprayed on top. I just paid £35 for a 'copper effect' bowl when I could have got the same thing from Wilko for £5.product description does not tell you it's 'copper' effect unless you look for it.
Efficient from start to finish
Ok, so I came onto the site looking from some crystalware and ended up buying a few decanters and whisky tot glasses as well as a few miniature figurines.
Ordered around 10 in the morning and received an e-mail later that day that my order has been despatched. Received my order the next day by Fedex. All in all, very happy with purchase. Also it was well packed, so nothing arrived broken.
Didn't need to contact customer service, so can't say much on that.
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