Nucleus Anmeldelser 

I have transferred pension money to Nucleus but have no communication from you regarding receipt or current value of the investment. Now you want me to rate your service.

Have been dealing with Nucleus now for several years now and I find them professional in what they do but, also in my experiences with them they are caring and respond to my needs, I have nothing but praise for their team most recently being Marta and Hannah, keep up the good work.
Thank you.
Lewis J. Brown.

This is getting really frustrating, despite my ifa telling nucleus to stop withdrawing funds from our investment accounts they continue to draw from them and sit on the cash.
My wife has £17000 sitting doing nothing there and is only paid £3500 per month.
They simply don’t answer his mails and continue to draw off more cash than is needed to be paid out.

Now considering involving the pensions ombudsman

You have had my husband's tax free cash SIPP application since August.
You cleared it for payment in September.
It has still not been paid at the end of October

You have caused a family crisis by your inefficiency as the money was required for an investment.

Your website has been a disaster.

You acknowledged my last posting and asked for details of my husband's account which I emailed to you.
Since then nothing.

Nucleus is a sinking ship.

My Husband is Peter Thomas if you care to try to finally sort this out?

Excellent service from nucleus quick phone call forms sent out via email easy transaction just a shame the government takes so much in tax 20% I'll be staying with them

The service from Nucleus is efficient but sometimes a little slow. They do however look after your funds very well.

Very hard to understand what is going on, how to apply, how to break things down , when you are given one total but then don't get what you thought you were owed via the pension. Very very mis- leading. Needs to be in the Queens/Kings English and needs to be simplified.

I have found Nucleus to be excellent dealing with my pension. They are always helpful, thorough, responsive and any contact or information has clarity. Everyone has been great taking me through things when I have phoned as I am not the greatest at understanding the in and outs of the pension, they take time and care through any process. Very impressed with their service and expertise and would highly recommend them.

Bank Accounts Do NOT update fast enough.
If, like me, you live in fear every month about whether or not Nucleus will carry out your instructions: read this.
This company's website does not update fast enough to allow a sipp holder to decide what action to take.
I pumped extra cash into my property account on the 15 th: and asked for it to be transfered to my cash account.
Today is the 21 st of Oct. My cash account still shows the wrong amount: thus as an individual I have no idea what to do.
Wake up Nucleus, please. For 8 months you have made my life unbearable.
And please, dearest ' Emma' , do not reply to this summary and tell me you will ' escalate' it. Your PR work on this site is obvious and pointless: because the senior management at Nucleus have illustrated they take the money, and do not serve their clients. Avoid.

I was having trouble setting up my password with Nucleus Go and phoned them.

The phone was answered very quickly and the member of staff Shelby, was excellent in helping through me the process.

A very good experience. if only all companies looked after their customers as well!

Shelby was excellent today. She patiently took me through each step to resolve my issue. Well done Shelby. Really grateful.

I have been jumping through hoops to gain access to MY MONEY. And still no joy. Absolutely hopeless!

Good communication and clear report graph on how my investment is doing. Easy and quick withdrawl when needed.

I asked a question about why I could not be paid my June income, yes my question was passed on but nothing happened. I have had first class service for many years but the lack of a months salary hurts. I understand that you have been confronted with foreseen problems, I have been patient and understanding for a long time .

I spoke to Richard today, and he was extremely helpful and patient with me, and resolved my problem quickly.

Great communication.
Responded quickly and was quick to provide info.

Felt my pension was in good hands.
Faith all that could be done was being done.

Called Nucleus today Chrisopher was really helpful. Really good service

Very poor, shallow & uninterested in the truth. I am retired and I do believe that I have been deprived of 9 months worth of my pension. Oh, I have tried to make Nucleus see sense & reason but to no avail. This James Hay / Nucleus thing is a disaster for me as it conveniently lost my information which was; that we asked them to transfer my funds in order for us to set up an annuity. This was around 10th Sept. 2025.
But of course Nucleus can’t find this information.
So, I need to move on and live my retirement. I don’t have the dedication to take this any further with the Ombudsman as Nucleus would still just deny everything.
My point is - why would I and my financial advisers make this up? No answer.
My advice: Do not use Nucleus Financial.
I wish I could give no stars.