Customer service was great, i needed some help with something and it was dealt with in a proffesional manner without wasting any time. Im very satisfied and thank you for all yout help..
Virksomheden har svaret
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Se, hvad kunderne siger
First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses a... Se mere
Virksomheden har svaret
I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried o... Se mere
Virksomheden har svaret
My parcel did not arrive as expected so I contacted Customer Services to check-up on it and it arrived the next day. In the meantime though they sent a replacement just in case which was sent back. F... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Kontaktoplysninger
12-14 Chase Road, London, NW10 6EZ, London, Storbritannien
- info@izabel.com
- www.izabel.com
4,4
Fremragende
805 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Cheaper copies of Guinea London dresses
Unless these guys are somehow linked to Guinea London they seem to be copying their dress styles then selling them for much less. Would not trust!
3. juni 2022
Uopfordret anmeldelse
witholding refund because they can't find parcel
I returned my items using the label provided by Izabel on 7th April. Tracking shows it was delived to them on 11th April yet today on 21st April they are claiming they 'have not received it yet' and are witholding my refund. Absolute shambles. I can see a paypal claim being required.
21. april 2022
Uopfordret anmeldelse
Love the dresses from Izabel
Love the dresses from Izabel. Lovely flattering styles at a decent price. I’ve always found their delivery and returns to be fast and simple
28. marts 2022
Uopfordret anmeldelse
Ordered it on 2.01.2022,received it on…
Ordered it on 2.01.2022,received it on 7.01.2022.
Return it(because it was too big) on 8.01.2022. On 13.01 I've contacted customer service to ask about my refund. I've been informed that they will issue a refund in 20 working days!!! (their's policy).
I've checked on Royal mail site, my return was received it on 10.01.2022..till today 31.01.2022, I still did not received my refund!
I've just emailed them, again, with pictures from the packaging before returning the item, the receipt from post office and a picture from royal mail that was received it, 3 weeks ago!!!
So, you can make your own decision if you want to purchase from them. I'll not order from them again!
31. januar 2022
Uopfordret anmeldelse
Not ordered from here before
Not ordered from here before, so thought I would give it a go. My order has arrived today after only placing it on friday afternoon, this was brilliant. I took the coat out of packaging, it was zipped up so undid it to try the coat on and the zip came off in my hand. This is unfortunate as it looked and felt really nice on but have to return. Lets see how quickly I get the refund sorted.
17. januar 2022
Uopfordret anmeldelse
All round great company and lovely clothes
Clothes are fab and recently I had one item that was faulty, a seam came unstitched after wearing it once. Was offered a 20% discount as after 28 day return period but loved the dress so much asked for a replacement and this was quickly rectified. Great company, will continue to order from them.
29. december 2021
Uopfordret anmeldelse
The items didnt fit
The items didnt fit. Returned......but still waiting on refund .not good Izabel. Take way too long .
18. december 2021
Uopfordret anmeldelse
Brilliant all round (again).
Really quick to reply to messages and provided helpful and accurate information in response to questions. Delivery was very prompt and the dress exceeded expectations. Another excellent shopping experience.
8. september 2021
Uopfordret anmeldelse
I love Izabel clothes
I love Izabel clothes. There is a particular top that I have brought in all the colours multiple times. Today a new member of staff accidently put in an incorrect order. Guess what Izabel Complaints dealt with it in about one hour. Amazing company. I can only say WOW for customer service. Thank you Izabel
4. august 2021
Uopfordret anmeldelse
Beautiful
Clothes were beautiful and were true to size, a few were sale price which was brilliant. Really quick delivery and beaut packaging. Will definitely buy from again
5. juli 2021
Uopfordret anmeldelse
I am pleased with speedy returns and…
I am pleased with speedy returns and refunds. Clothes are really nice but run slightly small
21. maj 2021
Uopfordret anmeldelse
Good company, will buy again
Great experience.Prompt delivery of a lovely top which washes well. Great value and an unusual design.
11. marts 2021
Uopfordret anmeldelse
Beautiful clothes
Ordered clothes from this website, very fast delivery, clothes were absolutely beautiful and true to size. I bought sale clothes but would recommend Izabel for value, size and quality. Will definitely be shopping here again.
30. januar 2021
Uopfordret anmeldelse
Reassuring Service
Thank you for reviewing and responding to my request for a late cancellation due to the pandemic & some surrounding issues. A nice gesture & reassuring service.
1. oktober 2020
Uopfordret anmeldelse
Fabulous company!
Beautiful clothes, lovely quality, fabulous service. Orders arrived in 3 days and everything beautiful. Had to return one item as too small. Was notified by email when they had received my returned parcel and refunded without any problem a few days later. Only found this company during lockdown and so pleased I did. Clothes have a uniqueness, just love them. Highly recommend Izabel.
16. september 2020
Uopfordret anmeldelse
Absolute fantastic service
Absolute fantastic service. The dress size I wanted wasn’t available online, so I emailed Izabel and asked if they were getting anymore stock in. Next thing they contacted me to say they located my size for me. One very happy customer, lovely to see that there is still a good company out there! Thank you
12. august 2020
Uopfordret anmeldelse
Brilliant customer service
I had an email advising that there was a 20% discount on all items and when I tried to enter the discount code it was not recognised.
I contacted customer services who advised me to purchase and let them know the order number they then refunded the 20% back into my account
wonderful customer service as I was kept informed all the way through
I really love Izabel clothes they are well made and being a size 16 I always find their clothes flattering
Thank you for being so helpful
14. juli 2020
Uopfordret anmeldelse
Flattering and perfect
Ordered a load of new bits from Izabel London. Every single item was brilliant which is so rare and fitted so well. They were all very flattering. My 4 year old even said "aw mummy, you look lovely"
12. maj 2020
Uopfordret anmeldelse
Lovely dresses that are good value
Lovely dresses that are good value for money.
4. marts 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Elizabeth, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
Happy withvtops and cardigan izabel…
Happy withvtops and cardigan izabel clothes never disappoint
1. marts 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Carol, Thank you for your lovely feedback. We are so pleased to hear you are happy with your purchases. Thank you for shopping with us. We look forward to your future orders with us. Kind regards, Izabel Team.
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