Customer service was great, i needed some help with something and it was dealt with in a proffesional manner without wasting any time. Im very satisfied and thank you for all yout help..
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First time shopping online with Izabel London and my experience has been very pleasant. The website is user friendly & easy to place order. Package was packed nicely & delivered on time. The dresses a... Se mere
Virksomheden har svaret
I ordered a pair of your cropped barrel jeans. I had very low expectations, as jeans never fit me well, I'm always in-between sizes, and I suspected the barrel shape would make me look huge. I tried o... Se mere
Virksomheden har svaret
My parcel did not arrive as expected so I contacted Customer Services to check-up on it and it arrived the next day. In the meantime though they sent a replacement just in case which was sent back. F... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Izabel London, the home of affordable, effortless fashion for all women. We're a British brand founded to bring effortless affordable fashion to women everywhere. We believe that clothing should make you feel good which is why our collections feature versatile clothing designed to be worn again and again.
Kontaktoplysninger
12-14 Chase Road, London, NW10 6EZ, London, Storbritannien
- info@izabel.com
- www.izabel.com
4,4
Fremragende
805 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Lovely collections for izabel
2. januar 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Reema, Happy New Year! Thank you for the awesome 5 star review. Very glad to hear you are like our Izabel collection. We look forward to your next order with us :). Many thanks Izabel Team
Love the brand and clothes
2. januar 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Lorraine, Happy New Year! We love your positive review. Thank you for the awesome 5 star review and shopping with Izabel London :). We hope to receive many more future orders from you. Many thanks Izabel Team
Great service
The ordering was easy, the delivery of my order was so quick. I’m more than happy with my goods too. I ll be ordering more from Isabel.
2. januar 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Miss McDonnell, Happy New Year! We love your positive review. Thank you for the great 5 star feedback and shopping with Izabel London. :). We hope to receive many more future orders from you. Many thanks Izabel Team
Ordered a dress for New Year’s Eve on…
Ordered a dress for New Year’s Eve on the 22nd of December, and received it on the 27th (great service considering the bank holidays). The dress came, fit perfectly (size guide was accurate) and was exactly as seen on the website. Excellent quality of the price. Will shop here again 5 stars.
1. januar 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Paula, Thank you so much for the 5 star review. We are super pleased to hear you are happy with your purchase and our services. Thank you for being an Izabel shopper :). We hope to receive many more future orders from you. Many thanks Izabel Team
Lovely shop that sells flattering affordable clothes
Lovely shop that sells flattering and stylish clothes at an affordable price. Especially for women who are more mature but don’t want to look frumpy or have clothes that are shapeless.
1. januar 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Katherine,
Happy New Year! Thank you so for your lovely feedback. We are so glad to hear we are able to cater to your style :). Thank you for being a shopper with Izabel London. Hope to receive future orders from you. Many thanks Izabel Team
Was very disappointed as the dress was…arrived with security tag. All the hassle with regards to returning it getting refunded
Was very disappointed as the dress was perfect arrived on time but had security tag on. Now in process of returning it back before I get refunded. They cannot not do a straight exchange. This has put me off for reordering the dress.
1. januar 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Harsha, Thank you for your feedback. Apologies to hear you received your item with a security tag. We have spoken to our customer care team and they had advised us that they have been in touch with you regarding this unfortunate incident and is in the process of being resolved. We sincerely apologise for this situation. Our team will have this matter resolved shifty. If you require further assistance please do not hesitate to reply to this message. Kind regards, Izabel Team.
Excellent products
Excellent products, great prices and speedy service and delivery
1. januar 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Debbie, Thank you for your great feedback. We are so please to hear you are happy with your purchases and our services. Thank you for shopping with Izabel London. Wishing you a happy new year. Hope to receive future orders from you. Many thanks Izabel Team
Gorgeous dress!
Wonderfully speedy delivery.
Beautiful dress!...LOTS of lovely compliments made last night.(NYE)
Thankyou x
1. januar 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Marion, Thank you so much for the 5 star review. We are so glad to hear your are happy with your purchase :). Thank you for leaving a great feedback. Wishing you a happy new year. Hope to receive future orders from you. Many thanks Izabel Team
Very pleased with my purchase.
Very pleased with my purchase.
Prompt service.
1. januar 2020
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Barabara, Happy New Year! We are so happy to hear you are pleased with your purchase and our services. Thank you for leaving a lovely review and shopping with Izabel London. We hope to look forward to your future orders with us. Many thanks Izabel Team
Love the dresses perfect.
Delivered on time in perfect condition, great quality and value for money. Highly recommend.
20. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Patricia, Thank you for your lovely feedback. We are so glad to hear you are happy with your purchases and our service. Thank you for shopping with us and recommending Izabel London. We hope to look forward to your future orders with us. Many thanks Izabel Team
Fantastic customer service
Fantastic customer service. Great quality clothing and delivery service brilliant. It’s been quite a while since I have had such an efficient and professional service. Can’t recommend them enough. This company puts customers first. I can’t say a single negative about them which is extremely refreshing!
⭐️⭐️⭐️⭐️⭐️
18. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Debarah, Thank you for your lovely feedback. We are so glad to hear you are happy with your purchases and our service. Thank you for shopping with us and recommending Izabel London. We hope to look forward to your future orders with us. Many thanks Izabel Team
My first order and my items were perfect
16. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Elaine, Thank you for your lovely feedback. We are so glad to hear you are happy with your purchases. Thank you for shopping with us. We hope to look forward to your future orders with us. Many thanks Izabel Team
My first order
My first order, l am very happy with my purchase
14. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Jacqueline, Thank you for your lovely feedback. We are so glad to hear you are happy with your purchases. Thank you for shopping with us. We hope to look forward to your future orders with us. Many thanks Izabel Team
Lovely jumper
Lovely jumper. I ordered a aize down as I generally find the sizing is off. Delivery was speedy eniugh. Tried to order another one in a size 8 for my daughter on a next day delivery if ordered before 4pm. I duly ordered just before 4pm, the money taken, email received to say it had been dispatched, but then within a few minutes another email received to say I had been refunded the money!!! Apparently that size was out of stock but it took a number of days before I received the refund in my bank. Very annoying!!!
14. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear valued customer, Thank you for your feedback. Please drop an email to our customer care team on info@izabel.com and provide them with your order number. Accordingly our team investigate and will come back to you with update. Kind regards, Izabel Team.
Sizing is an issue
Lovely dress - great price and prompt delivery however the sizing is really poor. How a size 12 can be described as a large is somewhat baffling! Therefore had to send it back. The sizing was not made clear on website.
13. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Sally, Thank you for your feedback. We are sorry hear you have had to return your item due to sizing. Please drop an email to our customer care team on info@izabel.com and provide them with your order number as well as what issues you have found regarding the sizing. Accordingly our team will look into it and will come back to you with update. Thank you for your feedback. Kind regards, Izabel Team.
Order arrived promptly
Order arrived promptly unfortunately the sizing needs reviewing so item had to be returned
12. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Sue, Thank you for your feedback. We are sorry hear you have had to return your item due to sizing. Please drop an email to our customer care team on info@izabel.com and provide them with your order number as well as what issues you have found regarding the sizing. Accordingly our team will look into it and will come back to you with update. Thank you for your feedback. Thank you for your feedback. Kind regards, Izabel Team.
First purchase from Isabel London
First purchase from Isabel London, but will not be the last. My top arrived when expected, it was exactly as the picture online and fits perfectly, highly recommended
8. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Teresa, Thank you for your lovely feedback. We are so glad to hear you are happy with your purchases and our services. Thank you for recommending us. We hope to look forward to your future orders with us. Thank you for shopping with us. Many thanks Izabel Team
My order arrived promptly though was…
My order arrived promptly though was disappointed with the sizing. I had to return all of the items and reorder. But saying that the following order arrived just as promptly and my refund was given without delay. Full marks for customer service. Need to work on your sizing though.
8. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Helen, Thank you for your lovely feedback, Noted regarding the sizing. We are so glad to hear you are happy with your re- purchases and our services. We hope to look forward to your future orders with us. Thank you for shopping with us. Many thanks Izabel Team
Izabel London is fab!
Izabel London is my favourite online clothing retailer and my go-to website for going out or party clothes!
Clothing is always true to size, lovely quality and returns are easy. Can't recommend them highly enough.
7. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Jayne, Thank you for your lovely feedback. We are so glad to hear you are happy with your purchases and our services. Thank you for recommending us. We hope to look forward to your future orders with us. Thank you for shopping with us. Many thanks Izabel Team
Very happy with my order the clothes…
Very happy with my order the clothes were lovely quality my only complaint is that the dresses were very creased
7. december 2019
Uopfordret anmeldelse
Besvarelse fra Izabel London
Dear Sally, Thank you for your lovely feedback. We are so glad to hear you are happy with your purchases and our services. Noted regarding the creases on the garment. Your feedback has been forwarded to our team. We hope to look forward to your future orders with us. Thank you for shopping with us. Many thanks Izabel Team
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