Outstanding service from ITD Global. Special mention to Klieo, who has genuinely gone above and beyond for us consistently. No matter the issue, whether by phone or email, she is always chasi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Poor support, they offer the world at the point of sale, but as as business once we've starting using their services and encoutering issues, all we're told is "sorry, we have to wait for our couri... Se mere
Very satisfied with the services ITD provide for us and have saved us a lot of money on courier services. My only critique would be that response times could be quickened as customers want answers a... Se mere
Really happy with the services ITD have provided for our business. Saved us a lot of money on our courier services - we are paying less for the same service previously used. Our account manager Haylee... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ITD Global is a technology-driven logistics and eCommerce delivery partner, helping online retailers, brands, and enterprises move parcels and freight seamlessly across the UK and worldwide. Through our integrated eCommerce delivery platform, customers can access multiple couriers, automate shipping, manage collections, track parcels in real time, and improve delivery performance, all from one system. Our solutions are designed to scale with growing eCommerce businesses, improving efficiency, customer experience, and visibility at every stage of the journey. Alongside parcel delivery, ITD Global also provides reliable international air freight and logistics services, offering both express and economy options to support global supply chains.
Kontaktoplysninger
Unit A, Birch Industrial Park, OL10 2SX, Heywood, Storbritannien
- 0333 320 9993
- www.itdglobal.com
4,0
God
87 anmeldelser
Har besvaret 66 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No problems, easy delivery
IDT delivered a desk on behalf of a 3rd party supplier.
I received a phone call initially advising of delivery date. This was followed up by text.
Further texts on the day advising time for arrival.
No problems from my experience.
9. juni 2020
Uopfordret anmeldelse
Delivered on behalf of Hermes
Delivered on behalf of Hermes, my old address, parcel refused at the door, e.mail stated delivered with just a photo of the door.
Just called customer service who hung up!!
4. maj 2020
Uopfordret anmeldelse
Know Your Rights & Cancel: Don’t Put Up With Poor Performance
Cannot quite fathom which organisation is culpable, certainly IDT / Interdelta / Hermes are evenly guilty by association.
Poor communication, that is to say it’s inaccurate and way-overdue updates on the rescheduled deliveries similarly so.
To sum up: two separate items on two separate occasions were not delivered in the identified 2 hour time slots, nor in the revised 24 hour windows. No attempts were made at all.
Want to find out what is happening - then you can telephone a premium rate customer service number.
Underperforming, underwhelming, just generally poor.
As for the poor vendors (the senders/users) I cancelled in both instances and left it to them to chase recompense. There is yet hope for the High Street yet if these companies continue to perform as they have for me.
24. september 2019
No show, no contact
Didn't turn up on the promised day despite 4 emails telling me they would, and threatening £30 redelivery charge if I was out. Couldn't be bothered to let me know, though - either before or after. Rubbish service.
11. maj 2018
Uopfordret anmeldelse
Excellent service
Excellent service. Parcels collected and delivered on time.
When I have a query Customer Service chase it up with the carrier for me.
15. juli 2017
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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