Dealing with ai was a nightmare. Options offered both were relivent, also dob didn't explain format came back with error twice. Once I was finally connected with a real person everything progress... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
So difficult, sometimes impossible to get through to anyone at Italk. The one person I have spoken to had tried to assist, but the breakdown in the broadband service remains. So far I would not recomm... Se mere
Sally Anne spent most of what must have been couple of hours trying and finally succeeding in restoring my internet. I had confidence from the start that she knew what she doing. She remained calm,pa... Se mere
Virksomheden har svaret
Ashleigh was every helpfully over the last week or more helped solve the issue I had with patience and eventually got the problem solved wheres off member off talk seem like the could really be both... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
We’re on a mission to get the UK talking by providing unlimited broadband and line rental packages at great prices, with no hidden fees.
Kontaktoplysninger
44 Springfield Road, RH12 2PD, Horsham, Storbritannien
- www.italktelecom.co.uk
3,8
God
19 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The problem I had was dealt with very…
The problem I had was dealt with very patiently and efficiently. Ps talking to a robot on reception is very off putting one can't communicate as with a human. It would be helpful if there is a long queue to advise customer of the fact
5. august 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Thank you for your feedback! We're pleased to hear that your issue was resolved efficiently. We also appreciate your comments regarding the automated service and queue information, and will share these with the relevant team.
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Genuinely awful customer service
Genuinely awful customer service. No out of office hours service and the phone line is AI that goes nowhere. Internet does not work and they are so hard to get a hold of.
Updating to say the iTalk response is a complete joke and they did not address anything I said in this review.
15. juli 2026
Besvarelse fra italk Telecom
Hi Emma,
We are truly sorry to hear you are experiencing service issues. We can confirm that an agent was in contact with you today and this is under investigation.
Thank you
Besvarelse fra italk Telecom
We can't wait to have your services up and running very soon. Welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
My mother is over 90 and has lost internet
My mother is over 90 and has lost internet connection. She is partially deaf so finds using her telephone difficult. She relies on FaceTime where she can lip read. She lives by herself and family live 200 miles away. Italk will not attempt to solve the issue unless she goes through their procedure, which she can't do unless somebody is with her and prepared to wait over 1 hour on the phone to talk to an administrator!!! I have already spent over 1 hour to be told this!! Could they not just go ahead and check their end for a fault?
3. august 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi Nick,
We're sorry to hear about your mother's experience and understand how important her connection is. We would like to rectify what has happened here but unfortunately can't find the account with information provided, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Besvarelse fra italk Telecom
Hi Robert,
We're sorry to hear this is the way you feel. If you would like to discuss any issues further please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk
We look forward to hearing from you,
Thank you.
Besvarelse fra italk Telecom
Thank you very much, this is amazing to hear, Heather!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I would even give them one star
I wouldn’t even give them one star
Awful service, customer service are awful, nobody listens, nobody cares
AWFUL AWFUL COMPANY AVOID!!!!
30. juli 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi there,
We are truly sorry to hear this is the way you feel towards us here at italk. We would like to rectify what has happened but unfortunately can't find your account with the information provided at this stage, therefore I kindly ask that you contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience.
We look forward to hearing from you,
Thank you
Besvarelse fra italk Telecom
That's brilliant, we are so happy to hear this, Stephanie. We will be sure to pass this along to the agent!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Very easy and clear instructions to…
Very easy and clear instructions to follow, along with stress free application process.
29. juli 2026
Besvarelse fra italk Telecom
Amazing, we are so pleased to hear this, thank you very much, Teon. We can't wait to have your services up and running very soon. Welcome to italk!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Terrible service
Terrible service; telephone and broadband worked only for a few days. Customer service access appalling; often gave up after waiting 45 minutes on the phone. Italk finally called the mobile when payment was stopped. Customer service people appeared to not be able to answer any questions not on their crib sheet and had no understanding of some of the issues facing disabled people. On a few occasions they put down the phone when account holder's carer tried to resolve the situation. One star given because there is no zero option.
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi there,
We're sorry to hear about your experience and we apologise for the difficulties you encountered when contacting us. We would not intentionally end a call unless there was a connection issue or we were unable to hear the caller. If the matter remains unresolved, please contact us directly on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience with the account information so we can investigate this and provide the appropriate support.
We look forward to hearing from you,
Thank you
Besvarelse fra italk Telecom
Thank you very much for your superb rating. We are pleased you're happy, Catherine!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info
The person I was talking to was very…
The person I was talking to was very helpful and they was very easy to talk to my query was dealt with brilliantly
24. juli 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
We love to see such positive feedback and we will be sure to pass these lovely comments to the agent, Kieran!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Besvarelse fra italk Telecom
That's brilliant to hear, thank you very much, Natalie!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Sally Italk customer service manager
Sally Italk customer service manager. Absolute brilliant customer service manager in Brighton.
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Thank you for taking the time to share your experience, Martin! We're so pleased Sally could assist you!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
useless
useless, unable to contact untill I cancelled direct debit
thought they had folded, cost time and money trying to make contact, want compensation befor I agree to pay anything.
22. marts 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi Robert,
We are sorry to hear this. If you believe you may be entitled to compensation, this would need to be reviewed by our Customer Care team. Please contact us on 0333 210 4290 so we can investigate your concerns and discuss this matter further.
Thank you
All good used them for years
22. juli 2026
Besvarelse fra italk Telecom
That's brilliant, we are so glad you are happy, Miss Robinson!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
I am absolutely disgusting with this…
I am absolutely disgusting with this company, my 82 year old mother has been without a house phone for nearly five months. I have spent hours on my mobile phone talking to them, they have said they are coming to sort mum's phone out for her at least four times and never turned up or contacted mum to say they weren't coming. They gave us a date for coming this month and said if we weren't in they would fine us, I did laugh. If I could score nil I would of.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra italk Telecom
Hi there,
We are sorry to hear about your mother's experience and we sincerely apologise for the frustration caused by the delays and missed appointments. If the issue remain unresolved, please contact us on 0333 210 4290, or email us at customercare@italktelecom.co.uk at your earliest possible convenience as we can't find the account with information provided.
We look forward to hearing from you,
Thank you
Besvarelse fra italk Telecom
Brilliant, we're really happy to hear this!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Besvarelse fra italk Telecom
We're so grateful for your amazing comments and for your custom, Matthew!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
It was easy to apply and very helpful 😃
20. juli 2026
Besvarelse fra italk Telecom
That's brilliant to hear, thank you very much!
Don’t forget, if you recommend a friend to italk, you can both earn £25! Visit https://tprefer.italktelecom.co.uk/ for more info.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.