Well after your answer, i still dont have the help i was asking for. Send you more dan 35 emails en recieved 0 response! I ask you to contact the merchant for me because they ignore me. All im aski... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I am fortunate to work at ISX Financial. I get to experience the company from the inside. First of all, the board really cares about the safety of our clients and their discretion. Then there is the o... Se mere
SCAM company. You can deposit money until the moment you try to pay for something or someone. Then they suspend your account and ask for imaginary and not existant documents which is impossible to pro... Se mere
Virksomheden har svaret
VORSICHT BETRUG Am 28.06.2024 hatte ich eine Sofortüberweisung von meinem Bankkonto initialisiert. Diese wurde über den Dienstleister: ISX Financial EU PLC getätigt. Das Geld wurde Ordnungsgemäß v... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
All of your Corporate eMoney Accounts, Open Banking & Instant Payment solutions, in one place. A world-class solutions provider of monetary financial services and technologies. Our mission is to make the onboarding and payment journey better and safer.
Kontaktoplysninger
Makrasykas 1, Strovolos, 2034, Nicosia, Cyprus
- +357 22015740
- enquiries@isxfinancial.com
- www.isx.financial
2,1
Under middel
29 anmeldelser
Har besvaret 75 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Well after your answer
Well after your answer, i still dont have the help i was asking for. Send you more dan 35 emails en recieved 0 response! I ask you to contact the merchant for me because they ignore me. All im asking is you contacting the merchant.. your name is the money provider sending it to the merchant! I have it Black on White on my bankaccount.. so i ask you contact themetchant and help me with sending a message to them.. thats all
I can send proof your name is on it , if you respond to your emails you would know that
1. april 2026
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Dear Milusa,
Your review appears to be an attempt to pressure or coerce our business into action regarding matters outside our control.
We are not the competent authority to adjudicate consumer claims or negotiate withdrawals. We acted solely as a payment service provider that facilitated your authorised bank transfer payments to the merchant in question.
You are not our customer and have no contractual or service relationship with our business. We cannot therefore directly assist you in this matter, nor can we enter into a reimbursement agreement with you for any reason. Your dispute is with the merchant/Beneficiary of your funds directly regarding your gambling deposits.
We cannot engage with or resolve complaints from individuals who are not our customers, particularly where the subject matter falls outside the scope of our service.
Your enquiry/dispute should be directed to the merchant with whom you transacted.
Alternatively, please contact the financial institution of which you are a customer for assistance.
Regards,
The ISX Financial Team
Very bad service ISX im still waiting…
Very bad service ISX im still waiting for help after 3 weeks. I would be updated in 1-2 days. I allso have proof from that. After 3 weeks there is still no help are solution are a refund.
24. marts 2026
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Dear Miuutt,
Your review appears to be an attempt to pressure or coerce our business into action regarding matters outside our control.
We are not the competent authority to adjudicate consumer claims or negotiate withdrawals. We acted solely as a payment service provider that facilitated your authorised bank transfer payments to the merchant in question.
You are not our customer and have no contractual or service relationship with our business. We cannot therefore directly assist you in this matter, nor can we enter into a reimbursement agreement with you for any reason. Your dispute is with the merchant/Beneficiary of your funds directly regarding your gambling deposits.
We cannot engage with or resolve complaints from individuals who are not our customers, particularly where the subject matter falls outside the scope of our service.
Your enquiry/dispute should be directed to the merchant with whom you transacted.
Alternatively, please contact the financial institution of which you are a customer for assistance.
Regards,
The ISX Financial Team
A Quick No is better than a mislead Maybe.
If hope and enthusiasm I applied for an account with this company to integrate their Paid By Bank product into my site. I was open and transparent as to the trading style and got a congratulations email. After what is now a week later and several calls to their London based number supplied through the FCA website, I was diverted to a receptionist in Cyprus.
A very pleasant and polite lady, who informed me each time she would pass on my messages. After further chasing I received a mail through the ISX dashboard on my new account to apologise for the delay. They were now reviewing the account previously accepted without any trading and would access with my set up details shortly. Having not heard for some days since I sent another message this morning. WHen I went to check the account this afternoon my password is no longer recognised.
I called the Cyprus again and was told that there was no one available and that she would pass my message on.
The issue here is not whether my business was acceptable to them but the way they have behaved towards what until at least today was a customer. I will now have to inform the platform that offered their service for integration and go back to the drawing board.
It seems even when you are transparent with people they still find ways of not treating you with customer care. We are a new skill based game of chance and hoped we could have done some good for the people of the UK.
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Hi Paul,
We understand your frustration and recognise how important clear and timely communication is, particularly when you are preparing to integrate a payment solution.
For clarity, we have been in communication throughout the review process, including communications sent on 11 February at 14:35 and 16 February at 13:00, where updates were provided regarding your account status. As part of our standard compliance procedures, accounts may be placed under review and access temporarily restricted while additional assessments are carried out.
Following the completion of our review, we made the decision that we are unfortunately unable to collaborate with your business at this time. While we fully appreciate your transparency during the application process, all onboarding decisions are subject to our internal risk and compliance framework.
As a matter of policy, we do not publicly disclose the specific reasons for declining to onboard a potential client. However, the decision and its basis were communicated to you directly, and you are fully aware of the outcome.
We wish you every success in securing a provider that aligns with your business model and future plans.
Thank you,
The ISX Financial Team
Serious Compliance Concerns and Failure to Act on Potentially Unlawful Use of Payment Infrastructure
ISX Financial presents itself as a highly regulated institution with a strong focus on fraud prevention and compliance. In practice, however, it appears that this protection mainly applies to their own account holders and not to victims who make payments through their infrastructure. In my case, payments were processed for an unlicensed gambling operator, which raises serious concerns about the execution of their KYC, AML, and duty-of-care obligations.
My bank has confirmed that for these open-banking transfers, no recall or chargeback is technically possible and that only the beneficiary can initiate a refund. This makes ISX the only party that can effectively reach and hold the account holder accountable. Despite this, responsibility is largely shifted away from them, even though their payment infrastructure was used in connection with potentially unlawful activities.
Furthermore, ISX does not respond substantively to the facts and legal arguments I raise. Instead of addressing the concrete compliance and duty-of-care issues, I receive generic responses and standard references, without any indication that my specific situation is being meaningfully assessed.
Without suggesting that ISX is knowingly involved, it is reasonable to expect that a financial institution, when faced with clear indicators of potentially illegal activity, responds not only formally but also substantively, investigates its account holder thoroughly, and communicates transparently about the actions taken.
This is not a standard refund request, but a compliance and potential fraud matter. Moreover, it concerns a financial loss of more than €20,000, which further underlines the seriousness and urgency of this situation.
Their response:
“We are the payment processor and our responsibility lies with our account holders and not the payees of them. We are therefore not obligated to assist you directly as you are not our customer.
We cannot guarantee that the merchant will reply to or refund you. This is merely a good will attempt.”
This response limits ISX’s role to a purely contractual relationship and ignores its broader legal obligations as a regulated financial institution. Even without a direct customer relationship, ISX remains responsible under AML, KYC, and duty-of-care regulations to prevent and investigate misuse of its payment infrastructure. Presenting its actions as merely a “goodwill attempt” is legally insufficient and inconsistent with its role as a financial gatekeeper.
If anyone has additional insights, experiences, or comments related to ISX Financial or similar situations, I would greatly appreciate hearing them. Any information or perspective that could help clarify this matter or support further action is very welcome.
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Dear Jonathan,
Please note, we are a regulated payment service provider and take regulatory compliance very seriously. We reject any assertion that ISX Financial EU Plc is not acting appropriately.
In this instance, we acted solely as a payment service provider that facilitated your bank transfer payments to the merchant in question.
We are not the merchant nor are we the operator of their platform. We cannot therefore comment on or adjudicate any matters relating to the merchant’s services, contractual relationship with players, or any licensing or regulatory status.
Any questions or disputes regarding the merchant’s services, licensing status, withdrawals or account activity must be addressed directly with the merchant.
Additionally, we are unable to share with you directly or publicly, any internal compliance investigations and decisions.
We do remain available however to address payment processing questions within our remit as a payment service provider.
We also offer, where applicable, to reach out to the merchant in question and request they contact their end user directly to resolve any service-related disputes or enquiries.
(Providing us with all relevant transaction details is a prerequisite prior to us attempting to contact the merchant).
The above-mentioned offer was extended to you when you contacted us. We specifically requested an itemised list of all the gambling transactions you were disputing.
We made this request on 3 separate occasions however you refused to provide us with the information we needed, claiming the transactions were too many to list as they exceeded 100.
It was only when you would not provide us with an itemised transaction list, that we referred you back to the merchant. We handled your correspondence in accordance with our internal compliance and complaint-handling procedures and applicable legal obligations.
In retaliation, you placed an unfavourable review on Trustpilot.
Unfortunately, you then continued to harass us via email and more importantly, offered to amend your Trustpilot review if we intervened on your behalf and persuaded the merchant to refund you.
We declined your offer.
Having said the above, it was brought to our attention, that you did successfully communicate with the service provider and agreed, in writing, to a refund that has already been deposited into your bank account.
We were pleased to learn that you directly resolved your dispute with the merchant in question and considered the matter closed.
You have since contacted us again however advising that you believed you are owed more money by the merchant and reiterated that you will only amend/remove your Trustpilot reviews if we assist with your negotiations with the merchant.
We declined your offer again, regardless of whether we would have appreciated your misleading Trustpilot reviews be removed.
We cannot engage with requests that make assistance conditional upon the removal or amendment of an online review and border on extortion.
Reviews cannot be used as leverage for support, compensation or other actions.
Please note that review platforms are intended to reflect independent customer experiences and as you are not our customer nor have you had any direct dealings or experiences with us, we have responded accordingly and in line with applicable policies and procedures.
If you believe that your enquiry with the merchant has still not been resolved, please contact them directly.
We wish you well.
Kind regards,
The ISX Financial Team
Professional and trustworthy
In my years of working with ISX Financial, they were great to work with, professional and always there to support wherever necessary.
Would recommend working with them and you will appreciate their hands on support.
4. september 2025
Uopfordret anmeldelse
Mais de tres anos com o dinheiro…
Mais de tres anos com o dinheiro bloqueado na conta flyyk, você entra em contato e te responde que está em revisão, revisão de anos? Mais de 1500.00 Euro perdido, só pra constar só padre em igreja católica então é dinheiro importante pra mim , isx nunca respondeu a uma email
9. oktober 2025
Uopfordret anmeldelse
Scam company worked with Juicyfields.io
Scam company. They worked with Juicyfields.io - an international Scam that got discovered and stopped by Europol, all money from investors were stolen unfortunately.
I have screenshots of all SEPA payments sent to the scammer bank at ISX as well as emails exchanged with their support members denying to help with any recovery and to dispute this in a civil manner.
12. august 2024
ISX unterstützt Kunden bei illegalen Aktivitäten
Einige In Deutschland nicht lizenzierte Online Casinos, sind Kunden bei ISX.
Ich hatte versucht über über meine Bank die überwiesen Gelder zurück zu fordern, teils wurden diese aber von den ISX Kunden nicht oder nur teilweise beantwortet.
Auch persönlicher Schriftverkehr mit ISX war wenig konstruktiv, da ISX, auf meinen nicht vorhandenen Kundenbeziehung verweist.
Ich finde es sehr grenzwertig, dass ISX, zahlreichen Kunden dazu verhilft illegal empfangene Gelder zu empfangen.
Sämtliche Kunden hätten niemals, Geldkeistungen aus Deutschland empfangen dürfen, da diese Betreiber keine gültige Lizenzen für Deutschland besitzen.
Gelder hätten auf deutsches Bankkonto erstattet werden müssen, da sollte man auch mehr Druck auf die Kunden ausüben, wenn sie illegale Leistungen anbieten
29. oktober 2024
Besvarelse fra ISX Financial
Dear Mr Hendriks,
As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any financial details publicly and highly encourage you to contact your bank again, as ISX Financial is not in a position to assist you further.
We appreciate your understanding.
SCAM company
SCAM company. You can deposit money until the moment you try to pay for something or someone. Then they suspend your account and ask for imaginary and not existant documents which is impossible to provide- recipients id, recipients bank account statemnt and so on. Why third party should provide any documents at all? nobody would agree. Got my money back only after submited a fraud report to my original bank from which toped up this account. Never again.
3. april 2025
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Hi Ger,
As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any client financial details publicly.
We encourage you to contact us directly at www.isx.financial/contact so that we can assist you further in a confidential manner.
We appreciate your understanding and look forward to hearing from you.
Geld nie angekommen.Gebühren aber…
Geld nie angekommen.Gebühren aber 3-fach gebucht.
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Hi Janosch, thank you for your review. As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any client financial details publicly.
We encourage you to contact us directly at www.isx.financial/contact so that we can assist you further in a confidential manner.
We appreciate your understanding and look forward to hearing from you.
Very inspiring and forward-thinking…
Very inspiring and forward-thinking company. Very pleased with their services and products.
24. januar 2025
Uopfordret anmeldelse
ISX Financial review from an employee
I am fortunate to work at ISX Financial. I get to experience the company from the inside. First of all, the board really cares about the safety of our clients and their discretion. Then there is the organisation which is top notch. From the sales team, to onboarding, to sales, to product, to marketing, to Dev. and compliance. All teams work really hard to improve the experience for our customers on a daily basis. Challenges are always there. But with this group of people, we always overcome them.
26. november 2024
Uopfordret anmeldelse
Habe eine Sofortüberweisung getätigt
Habe eine Sofortüberweisung getätigt - Geld ist nie angekommen und keine Rückbuchung erhalten
7. november 2024
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Hi Mac,
We encourage you to contact us directly at www.isx.financial/contact so that we can assist you further in a confidential manner.
We appreciate your understanding and look forward to hearing from you.
Do not invest in this company!
Regret investing in such a dodgy company
12. september 2024
Uopfordret anmeldelse
Geld Abgebucht aber Zahlung wurde nicht weitergeleitet. Keine Rückbuchung.
VORSICHT BETRUG
Am 28.06.2024 hatte ich eine Sofortüberweisung von meinem Bankkonto initialisiert. Diese wurde über den Dienstleister: ISX Financial EU PLC getätigt. Das Geld wurde Ordnungsgemäß vom Konto abgebucht. Dies wurde sogar durch eine E-Mail mit dem Zahlungsempfang durch die o.g. Firma Bestätigt.
Leider ist diese Zahlung nie da angekommen wo sie hin sollte. Jetzt warte ich seit 3 Wochen auf Klärung, aber selbst der Empfänger an den die Zahlung gehen sollte, bekommt lt. Support keine Rückmeldung.
28. juni 2024
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Hi Master Mind 1, thank you for your comment.
As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any client financial details publicly.
We encourage you to contact us directly at www.isx.financial/contact so that we can assist you further in a confidential manner.
We appreciate your understanding and look forward to hearing from you.
It’s a fraud scam
27. juni 2024
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Hi OP,
We apologise for any inconvenience. As an EU-regulated financial institution, we take security and legal matters very seriously. To preserve your privacy, we do not discuss any client financial details publicly.
We encourage you to contact us directly at https://www.isx.financial/contact so that we can assist you further in a confidential manner.
We appreciate your understanding and look forward to hearing from you.
I ask my family to help me to sent me…
I ask my family to help me to sent me the money cause i lose my house if i not pay until the day 1 of march ( today) i receive the payment 3 days ago , sent all the document and information but nothing the instant transfer is pending since 2 days, i use flyyk is the same group and work like scam, im really sad and mad to live this experience and choice this financial institute
27. februar 2024
Uopfordret anmeldelse
Besvarelse fra ISX Financial
Dear Paolo, thank you for you message. We believe that your review is in relation to flykk® mobile wallet app. We encourage you to contact them directly via chat at www.flykk.it/support in order to assist you further. We appreciate your understanding.
Professional company
Professional company, Compliance is a bit tough, Customer support is fast and efficient.
7. december 2023
Uopfordret anmeldelse
Really great
Really great, the customer support is excellent, onboarding quite heavy (this i get though, as a quick and easy one would be worrying).
Rates are not the lowest I've seen, but features more than make up for it.
2. oktober 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.