International Open Academy Anmeldelser 

Besvarelse fra International Open Academy

19. aug. 2024

Hi Princess,

Thank you so much for your 5-star review!

We're thrilled to hear that you found our platform user-friendly and accessible. It's great to know that the course content was well-organized, easy to understand, and that the examples provided were helpful for you.

Your positive feedback encourages us to continue delivering high-quality learning experiences. We're so glad that you had such a positive experience with us!

Thank you for choosing International Open Academy, and we look forward to supporting you in your future learning endeavors.

Best regards,
The IOA Team

Besvarelse fra International Open Academy

Opdateret den 9. aug. 2024

Bonjour Tess,

Merci d'avoir partagé votre avis, et nous sommes désolés d'apprendre que notre cours n'a pas répondu à vos attentes.

Nous nous efforçons d'offrir un contenu précieux et engageant, et nous vous présentons nos excuses si le cours sur la perte de poids avec l'intelligence artificielle n'a pas fourni la profondeur d'information que vous recherchiez. Vos commentaires sur le contenu et la livraison sont importants pour nous, et nous les examinerons pour améliorer la qualité de nos cours.

Nous souhaitons également souligner que notre cours offre un document à la fin du parcours, que vous pouvez télécharger une fois le cours terminé. De plus, nous proposons des extensions de temps pour terminer les cours si nécessaire. Si ce cours ne vous satisfait pas, nous serions heureux de vous offrir la possibilité de le remplacer par un autre cours de votre choix.

En ce qui concerne les prix, Groupon propose souvent des offres et des réductions, mais nous comprenons qu'il puisse y avoir des différences occasionnelles en raison des promotions en cours. Nous visons toujours à offrir un bon rapport qualité-prix pour nos cours, et nous regrettons toute confusion que cela a pu causer.

Si vous pouvez nous contacter directement via IOA Support (https://international-open-academy.reamaze.com/conversations/new), nous serions ravis de vous proposer une solution pour répondre à vos préoccupations. Nous avons également envoyé une demande de détails via Trustpilot afin de mieux vous assister.

Merci d'avoir porté cela à notre attention, et nous espérons améliorer votre expérience avec nous.

Cordialement,
L'équipe IOA

Besvarelse fra International Open Academy

29. jul. 2024

Hi Joy,

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had an amazing experience completing our program and found the explanations explicit and helpful.

Your recommendation means a lot to us, and we’re delighted to know that our course met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you once again for choosing IOA and for sharing your positive experience!

Best regards,

The IOA Team

Besvarelse fra International Open Academy

24. jul. 2024

Hi Denise,

Thank you for your wonderful review! We're so glad to hear that our courses are helping you pursue your passions and make a difference. Your kind words mean a lot to us!

Best regards,
The IOA Team

Besvarelse fra International Open Academy

Opdateret den 25. jul. 2024

Hi Richard,

I'm truly sorry to hear about your frustrating experience and the issues with your course activation.

We recently encountered a technical error that affected new courses started on July 22nd, causing them to expire prematurely. This was an oversight on our part, and I apologize for any confusion it caused.

We have since resolved this issue, and you should now be able to access your course without any additional charges. We have emailed you a detailed solution to address your concerns and ensure you have a satisfactory experience with us.

Please know that we take your feedback seriously and are committed to improving our service. We would appreciate the opportunity to make things right.

Best regards,
IOA Customer Support

Besvarelse fra International Open Academy

4. jul. 2024

Hi Abegail,

Thank you for your wonderful 5-star review! We're thrilled to hear that you found the study content clear, thoroughly explained, and easy to follow.

Your positive feedback is greatly appreciated and serves as encouragement for us to continue delivering high-quality educational experiences. If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you once again for choosing IOA for your learning journey.

Best regards,
The IOA Team

Besvarelse fra International Open Academy

4. jul. 2024

Hi Ruslan,

Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed taking the Teaching Professional English course and found it to be a great experience.

It's wonderful to know that the course effectively covered important aspects of the ELT industry, including Business English, English for Exams, ESP, and EAP. We take pride in designing our courses to be comprehensive and user-friendly, so it's gratifying to hear that you appreciated the course structure and found it easy to navigate.

Your positive feedback encourages us to continue providing high-quality and professionally designed courses. If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you once again for your kind words and for choosing IOA for your professional development.

Best regards,

The IOA Team

Besvarelse fra International Open Academy

3. jul. 2024

Hi Jenny,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with our TEFL course and other offerings.

We understand that you were initially wary due to the affordable membership price, so it’s fantastic to know that our courses exceeded your expectations in terms of quality and engagement. It’s great to hear that you enjoyed the flexibility of completing the courses at your own pace and found our membership option valuable, allowing you to explore various subjects, including the Card Magic course for fun!

Your plans to travel around Asia sound exciting, and we’re delighted that our TEFL qualification could be a helpful tool for you during your travels. We also appreciate your understanding regarding the additional fee for the ICOES certificate and are glad that you found the overall value of our membership worthwhile.

We look forward to welcoming you back to IOA when you return from your travels. If you have any questions or need further assistance, please don't hesitate to reach out.

Safe travels and happy learning!

Best regards,
The IOA Team

Besvarelse fra International Open Academy

25. jun. 2024

Hi Marie,

Thank you for your feedback. We are sorry to hear about your disappointment and frustration regarding the TESOL certificate. Our goal is to provide valuable and recognized learning experiences, and we apologize if this has not been the case for you.

Our TESOL courses hold accreditations from reputable organizations such as CPD, IAPCC, and ICOES, and are designed to meet international standards. However, recognition can vary by country and specific institutions. We do our best to provide accurate information, but local acceptance is ultimately determined by individual employers and regulatory bodies.

We take your concern seriously and want to address this issue promptly. Please provide us with more details about your situation, including your contact information, so we can investigate further and work towards a satisfactory resolution.

You can reach our support team directly at https://help.internationalopenacademy.com/en-US/contact, or reply to the message we have sent you on Trustpilot to gather your contact details.

Thank you for bringing this to our attention. We are committed to resolving this matter and appreciate your patience.

Best regards,

The IOA Team

Besvarelse fra International Open Academy

24. jun. 2024

Hi Sam,

Thank you for your wonderful review! We're thrilled to hear that you found the forensic science course excellent and reasonably priced. It's great to know that the course materials and multiple-choice exam met your expectations and provided valuable insights.

We're also pleased that our customer service team could assist you promptly. Your feedback is greatly appreciated!

Best regards,
The IOA Team

Besvarelse fra International Open Academy

24. jun. 2024

Hi Bob,

Thank you for your fantastic review! We're delighted to hear that you're enjoying your membership and finding value in our extensive course offerings. It's great that you prefer the video courses and are considering upgrading to a yearly plan for even better value.

We appreciate your support and look forward to accompanying you on your learning journey!

Best regards,
The IOA Team

Besvarelse fra International Open Academy

24. jun. 2024

Hi Andy,

Thank you for your amazing review! We're thrilled to hear about your positive experience with our courses. It's wonderful that our TEFL course has helped you secure a job offer abroad and that you're finding our other courses valuable as well.

We're glad you appreciate the quality and design of our courses, especially for lesson planning and classroom management. It's also great to know that our support team has met your expectations with their prompt, professional, and friendly assistance.

Your recommendation means a lot to us, and we're delighted to have you as part of the IOA community. Best of luck with your teaching journey abroad and your continued learning with our courses!

Best regards,
The IOA Team

Besvarelse fra International Open Academy

21. jun. 2024

Hi Alejandra,

Thank you for your fantastic review! We're delighted to hear that you're enjoying your experience with International Open Academy. It's great to know that you find our courses affordable, up-to-date, and well-structured.

We're glad that our low-cost monthly membership and diverse course selection have been beneficial for your entrepreneurship and freelance career development. It's wonderful to hear that our courses have helped you grow your independent contractor business.

Your recommendation means a lot to us, and we're thrilled to have you as a part of the IOA community. Keep up the great work, and happy learning!

Best regards,
The IOA Team

Besvarelse fra International Open Academy

21. jun. 2024

Hi Fabiana,

Thank you for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with International Open Academy. It’s great to know that our courses, membership plans, and support team have met your expectations and helped you develop new skills affordably.

Your feedback about the accredited certificates adding value to your resume is especially appreciated. We strive to offer quality education that enhances our learners' professional journeys.

Thanks again for your recommendation and for being a valued member of the IOA community!

Best regards,
The IOA Team

Besvarelse fra International Open Academy

Opdateret den 21. jun. 2024

Hi Mel,

Thank you for your positive review! We're glad to hear that you appreciate the affordability and access to our wide range of courses. We do offer discounts for bundles of certifications—please contact us for more details. Additionally, we are excited to announce that we will soon be launching job and internship opportunities related to our courses. Please keep an eye on our website or subscribe to our newsletter to receive these updates.

Thanks again for your feedback and for being a part of the IOA community!

Best regards,
The IOA Team

Besvarelse fra International Open Academy

Opdateret den 19. jun. 2024

Hi SM,

Our policies, clearly stated on our website, specify that monthly plans are non-refundable. In your case, you canceled the membership after the payment was made. You took advantage of our offer of one free month but were aware that you would be charged for the following month if you did not cancel the plan before the end of the free month.

The value in question is $11.99, and for this amount, you had access to our full library, completed several courses, and started new ones. Despite this, we offered a certificate of achievement as a goodwill gesture, which you declined.

Regarding your comments about our customer service, we responded to each of your emails and passed your case to management for review, which is what took more time. We aim to provide clear communication and adhere to our policies to ensure fairness to all customers. Your refund request was handled according to these policies.

For clarity, our refund policy states: "Monthly subscriptions are non-refundable. This is because when you purchase a subscription to the Site and Services, you are purchasing an ongoing rolling subscription with periodic billing of the subscription fees. Each time you pay the subscription fees, you agree to roll over your existing subscription into the next billing period. You can stop making payments for your subscription at any time, but you will not receive a refund for any subscription fees already paid."

We believe your comments are unfair given the value provided and the terms you agreed to.

Best regards,
International Open Academy Team

Besvarelse fra International Open Academy

Opdateret den 20. jun. 2024

Hi Maggie,

We are sorry to hear about your disappointment. Our goal is to provide valuable learning experiences, and we apologize if the conditions of our courses were not clear.

As mentioned on our website and in our Help Center, our courses do not automatically include a certificate upon completion. This information is detailed on our accreditation page, Help Center, and Terms of Use page. We offer certificates as an optional extra for those who wish to obtain one, with prices clearly listed. This allows us to keep the cost of the courses themselves more affordable.

Our courses hold accreditations from reputable organizations such as CPD, IAPCC, and ICOES, offering international certification options for a fee, clearly listed on our website. We do not agree with characterizing our products and services as "a scam." This information is clearly stated on our website, and the cost of certificates is transparently displayed throughout the site. While it’s easy to overlook details, we strive to ensure all necessary information is accessible to our customers.

If the course was purchased through one of our partners, the information on what is included is also clearly mentioned in the offer details.

We understand your frustration and would like to resolve this matter. We have sent you a message on Trustpilot to gather your contact details. Alternatively, you can reach us directly at https://help.internationalopenacademy.com/en-US/contact, and we will do our best to assist you.

Thank you for bringing this to our attention.

Best regards,
Your IOA Support Team

Besvarelse fra International Open Academy

10. jun. 2024

Bonjour Marine,

Nous sommes désolés d'apprendre que vous avez rencontré des problèmes avec vos cours achetés via Groupon. Malheureusement, il arrive parfois que les bons Groupon rencontrent des erreurs. Cependant, nous sommes là pour vous aider à les utiliser correctement.

Veuillez envoyer une copie de vos bons à notre page de support à l'adresse suivante : https://help.internationalopenacademy.com/en-US/contact, et nous nous ferons un plaisir de résoudre ce problème pour vous.

Nous avons également envoyé un message sur Trustpilot pour obtenir vos coordonnées, car vous n'avez laissé que votre prénom.

Merci pour votre compréhension et votre patience.

Cordialement,
L'équipe IOA

Besvarelse fra International Open Academy

Opdateret den 20. jun. 2024

Hi Jessica,

We’re sorry for any confusion regarding the certificate fees. As explained in our email, all deals with our partners, such as Daddy Deals, include a Letter of Completion, which you have already received.

Our courses do not automatically include additional certificates upon completion. This information is detailed on our accreditation page, Help Center, and Terms of Use page. However, we do offer certificates as an optional extra for those who wish to obtain one.

Our courses hold accreditations from reputable organizations such as CPD, IAPCC, and ICOES, offering international certification options for a fee, clearly listed on our website. This allows us to keep the cost of the courses themselves more affordable while providing valuable certification options for those who need them. We do not agree with characterizing our policy as a "ripoff." The fee structure is transparent and designed to offer flexibility and affordability to our students.

To address your concerns, we’ve provided a solution via email. Please check your inbox for further details.

If you have further questions or concerns, please don't hesitate to reach out. We are here to support you, and we value your feedback.

Best regards,
The IOA Team

Besvarelse fra International Open Academy

6. jun. 2024

Hi Erin,

We’re sorry to hear about the issues you’ve had accessing your lifetime membership. This is certainly not the experience we want for our learners. Our team is dedicated to resolving any issues, so we need more details to understand what went wrong. We were unable to locate your account with the name provided in the review, which is why we asked for more information on Trustpilot’s messaging system.

Additionally, please reach out to us directly at https://help.internationalopenacademy.com/en-US/contact so we can assist you further.

Thank you for your patience,
The IOA Team