International Movers Network Anmeldelser 

I was hesitant as I knew I would be dealing with 2 countries and a ship in between. I was surprised and elated that on both end as the trucks were labeled as International Movers Network Inc (with no noted subcontractors). They took great care in loading and packing and were exceptionally pleasant and easy to work with. On the other end, our stuff arrived and was unpacked to our specifications and we found nothing broken or damaged. Would use again and highly recommend!! This was east coast of USA to UK move.

I used IMN to move our family back to Italy and later in the same year to move my mother. I had such a wonderful experience both times. The price is clear and fair. They send easy instructions and take all of the guesswork out of a very stressful move. Their professionalism and communication helped me stay calm and trust the moving process. I will recommend them as well as their partner DMA Cargo in Italy who handled everything on this side of the ocean. I highly recommend IMN when moving overseas.

From start to finish the entire team was amazing. They communicated clearly, concisely and completely all the information I needed to know to ensure that my move went smoothly. Their professionalism is outstanding and they stand behind what they do 100%. I could not be happier. While one item was damaged in shipping, it is not likely due to their negligence and I purchased additional insurance to protect me 100 percent in that eventuality.

When I brought up a concern about a charge I paid for but for a service I actually did not receive, without hesitation, John issued me a full refund for that one thing.

IMN is definitely a company you want to use and can trust. It is important to remember that you, the person moving, has a responsibility to stay informed throughout the process knowing what you should do, in order to make such a move effortless.

IMN is that company and I would use them over and over again!!!

We would like to thank you very much indeed for the speed and efficiency with which you conducted our move. We felt informed at each stage of the process and we received every item back in perfect condition.

It was the first time we had done an international move and would have no hesitation in using your company again. You provided advice and guidance precisely when we needed it.

I hope by raising a few points here on Trustpilot I can sway one or two of you to practice extreme caution when engaging with International Movers Network.
In the words of the team who have just delivered my wife’s belongings here in London, UK, ‘That is the worst shipment we have ever had to deal with’.
The stock photography and the cut-n-paste responses to reviews on their website should have been enough to warn me off.
I spent a lot of time in researching the best company to use, contacting no fewer than 13 providers with Cost and Trust being our two major drivers. A spreadsheet was produced covering a number of key questions and cost queries, and the responses given. We were leaving the US before our shipment was due to set sail, so in short, we couldn’t afford to raise any challenges along the way because of the standard clauses stating in one way or another ‘if you don’t pay, your goods don’t move’.
By the time I’d whittled 13 providers down to 3, one of my final questions I put to them was ‘Will there be any additional costs between the items leaving the storage container, and them arriving at our home in London?’ The response from IMN was ‘No’.
IMN were not the cheapest, and they were very responsive whilst trying to secure us as clients. Once the papers are signed though and the deposit is paid, there is a marked change in customer service.
As part of our quest to secure a robust quote for the shipment we packaged everything ourselves into tough plastic bins with secure lids. Everything was itemised and the exact measurements of each bin given to IMN. Photographs were sent of all the bins, and the half dozen items of furniture and art that IMN were supposed to wrap for transport. Be aware that wrapping for transport involves little more than brown paper and cling-film. No blankets or bubble wrap.
A short while after the shipment arrived in the docks (we used an air-tag to track the shipment as getting any updates from IMN was futile) we were hit with an invoice for an additional $1400.00. We were advised that this was because our bins had to be packed into their shipping crates. We later find out that this was not the case and that our stuff was simply packed into a container in a very random fashion. This was reported to us by the UK logistics company.
IMN seem to operate on a ‘wait and see’ approach to securing container space. We were always given vague answers to when our shipment would set sail, and it was only when we secured the ship code that we could confidently track the movements.
I will give IMN 2 stars today, but that is mainly down to the UK logistics company that they used. This team were communicative, diligent, respectful, and honest about what they’d had to deal with.

You know that any complaint you have with International moving companies should be reported to the Federal Trade Commission and the Federal Maritime Commission. Any complaint you make on Trustpilot does nothing to change their behavior.
I am giving IMN 3 stars today. I have to wait to see how this shipment pans out. It's already gone up $2500 since the initial contracted price.
So here we sit, we planned a departure Jan 7th with IMN for $6300 . We contracted the sale of our home at the end of October, to have a closing Jan 9th to give us time to book the transportation, get packed, enjoy Thanksgiving then Christmas and have a zero stressing experience etc.
So we have to leave our now sold home Jan 8th, and IMB had taken our Jan 7th ship date.
We had contracted with Sasha at IMN NOVEMBER 25th 2024 to facilitate our move. We like to box our own stuff and then have the young bucks load the boxes. So we were fat dumb and happy.
Yes, IMN, on page 2 of the contract, they do state how unpredictable it all can be. It’s not even small print. We have crossed the Atlantic with our personal goods 6 times. Never a problem. Click click every trip. All good.
Our ship , Endurance, changed it’s port date in America on Monday. This completely screwed container availability, so IMN graciously offered to warehouse and load a container when it became available. Downside $2500 more!

So what makes IMN such a different experience? I had heard about companies that use a “warehousing while we wait for the container “ ploy before.
I wonder what happened to Sasha?
So why Trustpilot?
Maybe just the fact I have never felt I had to comment on the shipper/moving company/ expediter before.

Loved the way they used floor runners to protect my wooden floors during the move, leaving no scratches or scuffs behind.

I had a great experience relocating from the US to Canada a few months ago, with International Movers Network and their Canadian side partner. My personal effects were packed with care, picked up on time, stored properly, and the delivery was smooth and hassle-free. Would absolutely recommend them to anyone making an international move.

The company was great and helped me tremendously. In addition, I loved the follow up.

Hi Everyone,

Today I received my personal goods after 6 months and I am writing this email to inform you that the service that you provided related to invoice number 8780A was humiliating and a disaster in all its meanings taking into consideration the customer service, communication, hidden costs, and the delay of the shipment by IMN.
The story starts when I requested to reroute my shipment from New York in the USA to Athens in Greece. My shipment arrived from Doha, Qatar through FDC to New York, USA, I requested the shipment to be stored in your warehouse with a monthly storage fee $282.50 plus one-time warehouse in/out fee $250 as agreed by both parties.
When I decided to reroute the shipment to Athens, Greece instead of transporting it to Indianapolis which was already paid for, I received a surprised email from your Agent with a quote of $9,000 to ship my stuff from New York to Athens which is not in line with the market price as all other companies nearby quoted $5,000.
Having received this quotation, I immediately requested another shipping company nearby to pick my consignment from your warehouse and thereafter transport it to Athens, Greece (Door to Door) for a fee of $5,000 only.
Surprisingly, your agent wrote to me informing me that I must pay a fee of $2,200 plus the cost of the storage before he releases my consignment to the new company. I told him that he can keep the transportation charges from New York to Indianapolis (which is not needed any more and already paid to my previous agent in Doha, Qatar), but he insists to black mail me by holding my shipment and keeping on charging me storage fees, knowingly that I am in the position of no choice.
Your Agent refused to discuss any possibility of reducing his quotation, but rather threatened me to increase the price and delay my shipment if I did not agree. FDC in Qatar (FDC) interfered and tried to negotiate the cost with him, but unfortunately, failed to change his decision.
When the shipment arrived in Rotterdam, your Agent put it on hold without even informing me, which caused an additional 3-week delay.
This was one of the bad experience dealing with your company and especially with such an Agent because he has no interpersonal and customers services skills and he was very rude thinking that making additional cost of $2,200 from one customers was an achievement, while in fact is that he made your company loses not only one customer by also my friends and friends of my friends as I will spread the word around of what I have endured.
I believe that writing the above is less than what really happened, and I experienced in the last 6 months, which is the time that the shipment took to arrive.
I will be sharing my experience in any way I can and inform others to think twice before using your company for any future shipment.
Thank you for such a bad experience and humiliating service.

Hi everyone

We received our container yesterday early in the day, and even we haven't open all the boxes etc. we want to thank you all for an excellent service. Since the day we had the survey at the old house in Missouri I knew this was the correct and perfect decision to make.

The group here in Spain very professional and knew what they were doing. I want to personally thank John Zohar and Oscar Perez for being patience and kindly take all my calls.

Has being a good experience to be remember for a long, long time.

Best wishes to all;

Susan & Widiberto Medina

The process of working with the Internaltional Movers Network team was easy and everything went smoothly. We had our personal belongings shipped from New Jersey to Valencia Spain and our goods arrived in great condition. The level of service was fantastic. We appreciate the proactive and constant communication. Would highly recommend using the International Movers Network for your moving needs.

Thank you for checking in. I have been meaning to get back to you but it's been busy, I would recommend your company again without hesitation . The whole experience was hassle-free from start to finish full stop thank you so much for all of your help.

Incredibly excellent. From New York to France, the price was right, all our stuff got here in perfect condition! i had a smaller move a year before and it was horrible, I was very scared until all the boxes were opened. They are now and we are so happy. From the first call to the delivery, the entire team was great! Thank you

Communicative, easy to work with & on time

Extremely bad service!
The team leader just ignored me when collecting my bellongings, they did not repack the boxes that I told them to repack, goods were stolen, they did not actionate the insurance company, they toke the money and ran away from any responsibility.
Five months after my relocation I am still waiting for a simple repply about my stolen computer.
Unbearable!
Zero customer care!

We booked a move with IMN from Texas to Oaxaca, Mexico, in February, but unfortunately, we encountered unforeseen circumstances that made it impossible to make a move. I sent Mr. Zohar, the general manager, an email explaining what happened, and he understood and would refund my debit card; the refund was in my bank in two days. Great customer service. I want to thank Evelyn, Mika, and Johnathon for their efforts in preparing the logistics for the move. I am just sorry it didn't work as planned. Thanks, everyone!

Friendly & thorough service. They were efficient, friendly & quickly responsive.

We used them to move to London & immediately referred them to our friends that are also moving to London. Thanks team!

Everything went well for my little move 👍, all my items arrived in perfect shape 😀 .
I really appreciated IMN's rapid and polite responses to all my inquiries.
Sandra

Great experience! The movers were very professional, polite, and efficient. I was impressed with the prompt response time. My questions, via email, were answered by John within the hour. Thank you for making my international move stress-free!