Infinity Motorcycles Anmeldelser 484

The gift of any shop is having staff that understand what they are selling . You cannot buy experience no matter how much you pay them . So the Christchurch store i have been using from the days of old when it was Rays riders wear . Then a good friend of mine bought it Chris and now infinity own it . So i like to stick local and it just keeps getting better . Today got a new leather jacket and seem to always get a regular face that serves me Sam . If i owned infinity he is what i call top draw management i would want him to showcase people how to run a store . A perfect welcome without feeling uncomfortable gave me a great price with my voucher just brilliant beats all online shopping .

I bought an expensive Helmet (Scorpian) from them which has 3 years of warranty, after almost 6 months the helmet was ripped off from inside, including the pins and the shield without even any drop or hits. I asked for warranty, after taking almost 45 day's and keeping my helmet, they send it back and said these parts are out of our policy. This kinds of customer service is really unacceptable.

I went to this shop and saw a jacket I wanted however not one one in my size. James ordered one for me which arrived next day before 10 a.m free delivery. Fits perfectly. What more could one ask. Many thanks.

I popped in to a shop with strong mind with what helmet I want, unfortunately trying them out I was left disappointed. Luckily Infinity Motorcycles have a wide variety of other helmets and with Duncan's help and knowledge, after 1.5 hour we managed to find a helmet that suits me best and my needs. Cant praise the team enough, Duncan thanks again, person at the till was very friendly too and I managed to get a massive discount on the helmet, thanks to a Black Friday and the shop also matched the lowest price I could find on Internet.
Also shop does a bonus scheme, so with my purchase I now have almost £10 for a next purchase and this is on top of the 30% discount I already had on a helmet.
Anyway, I will be coming back for other things i need for my biking!
Thanks Infinity Motorcycles team!

The staff at Christchurch Infinity Motorcycles have gone above and beyond to ensure that my experience, returning an item that had failed, was dealt with in a very professional manner. They invested a lot of their time to ensure that a difficult problem was resolved. I would like to especially thank Nathan, the manager, who always kept me informed and took the trouble to communicate both by email, phone and hard copy letter. 10/10

Just been into the Christchurch branch, bought some new gloves. Found the staff really helpful and informative. Great time to go too, as black Friday discount of 20% applied.

Brilliant shop, Ryan and Lana were very helpful and knowledgeable. They kindly fitted a replacement cardo mic and pinlock for my sons helmet. Always friendly with a passion for motorcycling as they are riders themselves.

Fantastic customer service from Ben instore! He gave such useful, knowledgeable advice on a product I was interested in. He's definitely a credit to the company, thankyou Ben!

After 5 years and thousands of pounds this company has burned me for the last time.

I've been an infinity customer for the better part of a decade and have spent thousands of pounds with them. I have had issues in every single purchase from them. There's too many to name in one review but I'll give you the top five.

I twice dropped off helmets for warranty work only to return weeks later and find that the helmets were still sitting in the shop and hadn't been sent out. This caused me in both cases to have to buy a new helmet to use in the interim.

I received a size small helmet in a medium box. They then refused to send me a replacement until I shipped out the old one. This left me with no helmet for days and shows the lack of attention to detail that this company has.

More recently I ordered some acf-50 along with a few other bits and bobs. The can of acf50 was too tall to fit in the box so rather than use an appropriately sized box for my order they remove the cap off the acf50. Which predictively caused it to spray everywhere inside the box soaking everything and the box. A total joke.

My most recent order was a coms unit worth 290 pounds which they threw in a thin cardboard box with zero packing material. The coms box was crushed to half it's original size. It literally looks like it has been run over by a car.

The only reason I've stayed for as long as I have is because of their loyalty program which predictably doesn't work as advertised. The kept creating duplicate accounts so my points would be spread across multiple accounts and I wouldn't receive my vouchers without emailing them. A £10 voucher here and there just does not make up for the absolutely horrendous service I've received over the years. I'm done.

Hopefully sports bike shop can package an order correctly!

Bought boots online that proved to be uncomfortable so tried to arrange a return.

Their "returns" label wasn't there so went to the website that also did not allow me to download a returns label.

I called. They agreed yo email me a label.

A week later I called again. A different person agreed the label had not been sent. But they would send me one.

A week later again I cannot get them to even pick the phone up. They say they are closed and I should call back on the next working day.

I've done this three working days in a row.

I'm now paying to deliver these back to infinity and I'll not darken their door again.

Such dreadful customer service.

Brilliant service from Ben and sales partners. Have made several purchases from Infinity over the last couple of years and they always go the extra mile. Would highly recommend this company. Geoff

MJ is extremely helpful and Well knowledgeable, highly recommended
Ask for him if you are ever at the hanger lane store
⭐️⭐️⭐️⭐️⭐️

I’ve been going to Infinity forever and they never fail to deliver. They always go above and beyond. For example, even during a busy time at the shop, they installed my Cardo Packtalk Edge to my helmet. Their advice is always top notch and they hire good human beings who are a pleasure to be around.

Bought a helmet and comms system online from Infinity and am really happy with my purchases, which were delivered really quickly. Before ordering I called the shop for some advice, and the lady I spoke to was great, really nice and helpful.

Ben couldn’t have been more helpful. Busy on serving two customers at once. Nothing was too much trouble. Came away with Rukka kit, ready for the winter. Traveled from Worcestershire to their store east of Oxford. Just wish they would open a store in Worcester!

We bought a motorcycle helmet and a Cardo freecom intercom from the Oxford Dorchester store.
Steve was so helpful, knowledgeable, and also fitted the cardo .Highly recommended and great service...

Returned jacket that was too large and swopped for better one plus trousers - excellent service with no problems on return and fitting of replacements. Wallingford branch; served by Ellie O

5 star device from james and louie at the christchurch branch . on a very busy saturday morning still had the time to spare to fit the new comms to my lid . and also paired the blue tooth for me . fantastic service.

James at the Oxford/Berinsfield store.
Outstanding service and pleasant way of helping. We had issues finding a helmet that would fit, with the features desired.
James advised of all options and ‘built’ a solution for us.
Patiently instructed us with setting up new comms too and we left, ready to use the equipment.
Great that there are people out there who will take time, explain and work to find a solution if it isn’t ‘on the shelf’. Highly recommend that store and James particularly from this experience.

I have just returned to biking after a 7 year break, so my wife and I needed fully kitting out again. I cannot recommend Infinity Motorcycles Christchurch highly enough. The advice and amount of time they gave to both us chosing our new gear was fantastic. Better still, with their price matching, discounts and Infinity Points, they have saved us a considerable amount of money. Thank you gents!