Poor Customer Support, Broken Promises, and Unresponsive Service
Poor Customer Support, Broken Promises, and Unresponsive Service
I purchased the Deluxe package from IncorporateFast.com to form an LLC and obtain an EIN. They promised to deliver my LLC within one business day, but it has now been seven days, and I still haven’t received it.
Additionally, I realized the EIN service they offered wasn’t suitable for me since I don’t have an SSN. I immediately emailed their support team to resolve this issue but received no response. Over the next few days, I sent three more emails requesting to cancel my order and issue a refund, but there was still no reply. After three days of complete silence, they finally responded to the EIN issue. However, by then, I had already asked for a cancellation and refund, which they continue to ignore.
The lack of communication, failure to deliver as promised, and overall poor customer support have made this an extremely frustrating experience. If you’re looking for a reliable and responsive service to form your LLC, I highly recommend avoiding IncorporateFast.com
Besvarelse fra INCORPORATE FAST
Sorry we missed your review, we weren't aware that a profile was created for us on Trust Pilot until now. That is definitely not the experience we want for our customers and we are truly sorry for the delays and hold up you described. Fast forward to now, our team is fast, efficient, and responsive. We answer every phone call, and all emails are responded to within 30 minutes during business hours. Since our beginning, we’ve formed thousands of new businesses, while still evolving, working harder than ever, and always striving for improvement. Thank you for your feedback, even though this was well over a year ago we still take it to heart.