Generally a good carwash. Majority of the car ends up sparkling. Just a few spots on the back and the roof rails that are still dirty afterwards.
Virksomheden har svaret
Lokation
Skift lokationSapcote Trading Estate, B64 5QR Cradley Heath, GB
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Se, hvad kunderne siger
Staff were polite and helpful, card payments weren’t working on the day, but they had plenty of QR codes for a cash-free alternative. They were patient and very thorough with their clean.
Virksomheden har svaret
Helpful staff and cleaned the car before hand and then gave me instructions to go into the car wash so very helpful and informative helped me to download the app and then showed me how to use it
Virksomheden har svaret
AVOID THESE CAR WASHES!!! CAR CAME OUT DIRTY AFTER PAYING EXTRA FOR A BETTER CLEAN. ATTENDANT HAD AN AWFUL ATTITUDE, QUITE THREATENING REALLY. REFUSED TO SEND ME THRU WASH AGAIN UNLESS I PAID AGAIN... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Kontaktoplysninger
Sapcote Trading Estate, B64 5QR, Cradley Heath, Storbritannien
3,4
Middel
25 anmeldelser
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The car came out just as dirty as it…
The car came out just as dirty as it went in! Staff informed me it wasn’t good enough to clean the windscreen, wouldn’t give me a refund
30. maj 2026
Besvarelse fra IMO Car Wash - West Bromwich
Nathan,
We're sorry your car wasn't clean after the wash and that a refund wasn't offered. Please email us directly.
IMO Car Wash
Payed £20 for the ceramic xtr wash and…
Payed £20 for the ceramic xtr wash and it didn’t even clean my back windscreen, disappointed ☹️
26. maj 2026
Besvarelse fra IMO Car Wash - West Bromwich
AJ,
We're sorry your ceramic wash didn't clean your back windscreen. Please contact us directly.
IMO Car Wash
Generally a good carwash
Generally a good carwash. Majority of the car ends up sparkling. Just a few spots on the back and the roof rails that are still dirty afterwards.
20. maj 2026
Besvarelse fra IMO Car Wash - West Bromwich
dan743,
We're glad to hear you generally had a good experience! We are always working to ensure every part of your car sparkles.
IMO Car Wash
Helpful staff and cleaned the car…
Helpful staff and cleaned the car before hand and then gave me instructions to go into the car wash so very helpful and informative helped me to download the app and then showed me how to use it
5. maj 2026
Besvarelse fra IMO Car Wash - West Bromwich
Nicki,
We're happy to hear that our staff was helpful and informative, assisting you with the car cleaning process and app usage. We appreciate your positive feedback!
IMO Car Wash
Excellent customer service / advice
30. april 2026
Besvarelse fra IMO Car Wash - West Bromwich
customer,
We appreciate you sharing your experience with us. We are so happy to hear that our customer service and advice were excellent!
IMO Car Wash
Besvarelse fra IMO Car Wash - West Bromwich
Sayad Ltd,
We appreciate your feedback and are so glad you found our service straightforward, easy, simple, and clean. We hope to see you again soon!
IMO Car Wash
Left dirt all around the bottom of my…
Left dirt all around the bottom of my car wasn't a good clean at all especially for the price
20. april 2026
Besvarelse fra IMO Car Wash - West Bromwich
customer,
We appreciate your feedback and regret that our wash left dirt on your car. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Staff were polite and helpful
Staff were polite and helpful, card payments weren’t working on the day, but they had plenty of QR codes for a cash-free alternative. They were patient and very thorough with their clean.
7. april 2026
Besvarelse fra IMO Car Wash - West Bromwich
Tyler,
We're happy to hear that the staff were helpful and thorough. We appreciate your patience regarding the card payment issue and are glad the QR codes provided a convenient alternative. Thank you for your positive feedback!
IMO Car Wash
Paid for the Ceramic Xtr on my brand…
Paid for the Ceramic Xtr on my brand new car, came away with a mostly dirty car still and four scratches in the paintwork. It had literally never been cleaned before so the paintwork was immaculate.
Never using this company again or their car washes. As I’ll now have to have the car detailed and have the paintwork cut and mopped to undo this “clean”
6. april 2026
Besvarelse fra IMO Car Wash - West Bromwich
Many Thanks for your review. Please contact us via our website so that we can investigate further.
Besvarelse fra IMO Car Wash - West Bromwich
Ruth Rosendal-Hansen,
We appreciate you sharing your positive experience! We're so glad to hear you find our service good and friendly at your local.
IMO Car Wash
Still dirty after wash
One side of the car was still dirty as the brushes didn't meet the side of the car. The side that was clean looked lovely!
7. marts 2026
Besvarelse fra IMO Car Wash - West Bromwich
Rebecca,
We appreciate your feedback and are sorry to hear that one side of your car wasn't fully cleaned. We'll review our processes to ensure better coverage.
IMO Car Wash
Easy & Great
Very easy to book via the app and the same when I went to get my car washed. I’ll use this again and recommend to this to friends and family.
24. februar 2026
Besvarelse fra IMO Car Wash - West Bromwich
Mr E Ricketts,
We're glad you found booking through the app easy and convenient for your car wash. We appreciate you recommending us to your friends and family! Thanks for your positive feedback.
IMO Car Wash
I've used this imo for years the lad…
I've used this imo for years the lad who looks after me there is a very polite & his a credit to your company !!
14. februar 2026
Besvarelse fra IMO Car Wash - West Bromwich
Mr Evans,
We're happy to hear about the positive experiences you've had over the years. It's great to know our team member made such a positive impression!
IMO Car Wash
Great staff and excellent wash outcome…
Great staff and excellent wash outcome on my car.
30. december 2025
Besvarelse fra IMO Car Wash - West Bromwich
Thank you for your great feedback. We’re very pleased that our service met your expectations.
Very rude staff and want extra money for what you already paid for
After my car went through the machine.
The car was still we and had soap on it.
I took it back round to show the guy running the place.
He said sometimes the blower doesn't dry properly because it's cold. If u pay 1 pound extra they will dry hand dry it.
Told him to do it and he said I had to make that decision before it went through the wash and he refused.
How am I ment to knw if his machine is drying before I go through it plus I paid for wash and dry so why was he asking for extra pound.
Very rude staff avoid.
27. december 2025
Besvarelse fra IMO Car Wash - West Bromwich
Please can you get in touch with us directly on the following email so we can gather more details?
Customer-Services@imo-carwash.co.uk
Many thanks
IMO Car Wash
Wrong wash
I paid for ultra HD , but on going through the car wash it was lit up as triple foam wash.
29. december 2025
Besvarelse fra IMO Car Wash - West Bromwich
customer,
We regret that the wash you received was not the Ultra HD you paid for. We'll investigate this issue to ensure it doesn't happen again. Thanks for your feedback.
IMO Car Wash
Nothing special car still didnt look…
Nothing special car still didnt look like it had an ultra HD wash, plus the exit from the station I visited has a uneven kerb and my prius got a big bang underneath touching the sticking out part
13. december 2025
Besvarelse fra IMO Car Wash - West Bromwich
customer,
We appreciate your feedback and are sorry the wash quality was not satisfactory. We'll review our processes. We're also concerned about the exit; we will investigate the kerb issue.
IMO Car Wash
Absolutely rubbish
Took my car there for a ceramic wash and didnt come out clean. Had to redo it plus false advertising £20 just to go through a drive through wash.
14. december 2025
Uopfordret anmeldelse
Besvarelse fra IMO Car Wash - West Bromwich
John,
We appreciate your feedback and are sorry the ceramic wash did not meet expectations. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Besvarelse fra IMO Car Wash - West Bromwich
Niaz Ahmed,
We regret that you had a negative experience with our staff and service. Please can you contact us directly on the following email so we can gather further information?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
I always have a problem getting my car…
I always have a problem getting my car into neutral so the staff are very patient with me. Once that’s done everything goes swimmingly
21. oktober 2025
Besvarelse fra IMO Car Wash - West Bromwich
Karen,
We appreciate your feedback and are glad our staff is patient as you get your car into neutral. We're happy things go well afterward!
IMO Car Wash
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