IMO Car Wash - Donnington Anmeldelser 22

TrustScore 3.5 ud af 5

3,4

St George Road Industrial Est, TF2 7QZ Donnington, GB


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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

I like the convenience, using the app and pre-paying, my car is washed relatively well and I tend to go for the Ultra HD cycle, they have decent offers that bring the price down for each wash! But,... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

Car wash standard as always, I bought the HD package online, just as I was going towards the first car wash roller I noticed the board had Total Wax highlighted. I made the attendant aware but they c... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Excellent service from purchase on the app to attending car wash at donnington Telford who were very efficient. Thank you

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Always friendly staff, take the time to wash your car before you even go through the car wash. Very efficient and never have to wait long.


Virksomhedsoplysninger

  1. Bilvask

Skrevet af virksomheden

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Kontaktoplysninger

  • St George Road Industrial Est, TF2 7QZ, Donnington, Storbritannien

3,4

Middel

TrustScore 3.5 ud af 5

22 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Bedømt til 5 ud af 5 stjerner

Always polite and courteous

Always polite and courteous.
Good prewash service

27. maj 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

JOHN WALL,

We appreciate your kind words! We are delighted you enjoyed our service and prewash.

IMO Car Wash

Bedømt til 5 ud af 5 stjerner

Awesome

Lovely manners very patient

25. maj 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Louisa Lovatt,

We appreciate your kind words! We are delighted to know you had a positive experience with us.

IMO Car Wash

Bedømt til 1 ud af 5 stjerner

Quick pay scan qr code on fence but…

Quick pay scan qr code on fence but assistants didn't recognise id paid already and standing there with his card reader trying to get me to pay again .
Would have been better if someone that worked there understood letters as well as numbers .
Paid for ceramic coating at £19.95 on app but it's £21 without scanning quick pay code on the fence .
The wash was busy but by the time the none English speaking people had been persuaded that I had used quick pay and already payed the wash in front was empty but the Que behind was growing fast .
Puts me off going again .

22. maj 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Mr M Bayley,

Thank you for sharing your detailed feedback. We are truly sorry to hear about the difficulties you experienced with the quick pay system and the confusion with our team members. This is certainly not the smooth experience we aim to provide. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Bedømt til 3 ud af 5 stjerner

I like the convenience, but.....!

I like the convenience, using the app and pre-paying, my car is washed relatively well and I tend to go for the Ultra HD cycle, they have decent offers that bring the price down for each wash! But, the last few washes the dryer that moves over the profile of the car isn't working, so I'm paying the usual price and not getting the same results, I have to go home and dry a lot of the car off myself. I've emailed IMO, twice, but they don't respond! I've asked how long it's going to be before it's repaired, but staff haven't a clue, so sadly that's why it only gets 3 star review, if I had the choice of 2.5 stars it would be that because some times we're still paying full price and not getting the best results.

21. maj 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Mark Baker,

We appreciate you sharing your experience. It is concerning to hear that the dryer is not functioning correctly, impacting your wash results. We also regret the lack of response to your emails. Please contact us directly at Customer-Services@imo-carwash.co.uk so we can investigate this further.

IMO Car Wash

Bedømt til 2 ud af 5 stjerner

Half the jets aren't working to spray…

Half the jets aren't working to spray on the products. The dryer no longer drops down to dry off the car. The door mirrors were left dripping so when driving the drips splashed on to the doors leaving water marks!

23. maj 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Jo Bo,

Thank you for sharing your feedback. We are sorry to hear about the issues you experienced with our equipment. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Bedømt til 3 ud af 5 stjerner

The machine broke down half way through…

The machine broke down half way through and then bent my kerb side door mirror. Also you don’t filter the lime out of the water and the car gets streaks over it.

15. maj 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Kevin Newell,

We are truly sorry to hear about the issues you experienced with the machine and the water quality. We are investigating this immediately.

IMO Car Wash

Bedømt til 1 ud af 5 stjerner

Worst car wash I have ever seen on a cars finish

Not happy with service, took my car in and paid for the top wash, drove home when coming out the wash, when I got home the car had smears all over the car and all across the bonnet and the side of the car door and wing was bird poo which hadn’t even been touched.
This was the worst car wash I have ever had on any car I’ve owned. There should be a little more care to detail taken by staff than just take the money and expect the car wash to do everything.

6. maj 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

CONRAD BRUMMELL,

We appreciate you sharing your experience. We regret that the top wash did not meet expectations, leaving smears and bird poo. We aim for better attention to detail. Please contact us directly via email with more details, so we can investigate further. Customer-Services@imo-carwash.co.uk

IMO Car Wash

Bedømt til 3 ud af 5 stjerner

Wasn't the best of cleans but did the…

Wasn't the best of cleans but did the job. Hand wash was at a minimal and the dryer not very effective

7. april 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Martin Pagett,

We regret that the wash and drying weren't up to par. We appreciate your feedback and will review our processes to improve our service.

IMO Car Wash

Bedømt til 1 ud af 5 stjerner

I came out of car wash after paying for…

I came out of car wash after paying for the Full HD and there was marks and dirt still on my car. When I alerted the car cleaner guy to it, he completely dismissed me. Very disappointed

15. marts 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

David Tyler,

We appreciate your feedback and are sorry to learn the wash left marks and dirt on your car. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Bedømt til 3 ud af 5 stjerner

Car wash standard as always

Car wash standard as always, I bought the HD package online, just as I was going towards the first car wash roller I noticed the board had Total Wax highlighted. I made the attendant aware but they couldn’t/wouldn’t change it.
After the cycle I spoke with the attendant and he gave me £4 for the difference. So resolution was fine, but obviously my car didn’t get the protection from the HD wax I’d wanted.

7. marts 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Neil,

We appreciate your feedback and are sorry the intended HD package wasn't delivered. We'll review why the incorrect wash was highlighted and will take steps to prevent this from happening again. We appreciate you bringing this to our attention.

IMO Car Wash

Bedømt til 5 ud af 5 stjerner

Great service with a smile

Great service with a smile

7. marts 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Alexandra ,

We appreciate you sharing your positive experience with us. We're so glad you enjoyed our friendly service; thank you for your feedback.

IMO Car Wash

Bedømt til 1 ud af 5 stjerner

I paid via the app

I paid via the app, washing attandant was adamant thst i only purchased the £2 off and had to pay again even though i had stated i have already paid and showed him my online banking but he kept saying no i need to pay still 🤦‍♂️ my partner did the same thing but was then thrown a refund at her and said yes she had paid... they need to speak and understand better English

25. februar 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

DW,

We appreciate your feedback and are sorry you had this experience. It's concerning that there was confusion about your payment and a language barrier. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk

IMO Car Wash

Bedømt til 5 ud af 5 stjerner

Excellent service provided

Excellent service from purchase on the app to attending car wash at donnington Telford who were very efficient. Thank you

6. januar 2026
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Margaret,

We're happy to hear that you found the service excellent, from using the app to the efficient car wash. Thank you for your positive feedback; we appreciate it!

IMO Car Wash

Bedømt til 5 ud af 5 stjerner

I always have a good experience with…

I always have a good experience with IMO at Donnington Telford.

28. oktober 2025
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

Holly,

We're happy to hear that you consistently have a good experience with us. Thank you for your positive feedback; we appreciate it.

IMO Car Wash

Bedømt til 5 ud af 5 stjerner

Very good service so happy

Very good service so happy

30. september 2025
Uopfordret anmeldelse
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

We are so happy to hear that you were pleased with our service. Thank you for sharing your positive experience with us.

Bedømt til 5 ud af 5 stjerner

Got my car from being very messy from…

Got my car from being very messy from kids to very shiny and clean!

19. september 2025
Uopfordret anmeldelse
IMO Car Wash - Donnington-logo

Besvarelse fra IMO Car Wash - Donnington

We're happy to hear that we transformed your car from messy to shiny and clean! Thank you for your positive feedback.

Bedømt til 5 ud af 5 stjerner

Always friendly staff

Always friendly staff, take the time to wash your car before you even go through the car wash. Very efficient and never have to wait long.

19. juli 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

My 6 week old car was scratched in 14…

My 6 week old car was scratched in 14 places following a car wash with this company. I have been given the run around...wrong form, manager on holiday, etc and still have heard nothing about compensation to get the m all fixed back to "new". Terrible customer service.

27. februar 2023
Uopfordret anmeldelse

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