Always had a good wash from these guys. Unfortunately this time there was still bird poo on my car which I had to clean off by hand.
Virksomheden har svaret
Lokation
Skift lokationAvon House, NP44 1TT Pontrhydyrun, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Not used the car wash in a while but, brought an old car back to life! Clean shiny and the scanning of the QR code whilst queuing makes payment easier. No issues.
Virksomheden har svaret
Automated car wash was fine, but the manual pre-wash was not as good as I expected.
Virksomheden har svaret
Fantastic Service! On my first visit, the young man was invaluable and knowledgeable. I won't use anywhere else but here after this service. Thank you!
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.
Kontaktoplysninger
Avon House, NP44 1TT, Pontrhydyrun, Storbritannien
3,3
Middel
28 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
A bit disappointed
Always had a good wash from these guys. Unfortunately this time there was still bird poo on my car which I had to clean off by hand.
30. maj 2026
Besvarelse fra IMO Car Wash - Cwmbran
Julia Thomas,
We appreciate your feedback. We're sorry the wash wasn't perfect this time and will review our process to prevent this.
IMO Car Wash
Great clean
Not used the car wash in a while but, brought an old car back to life! Clean shiny and the scanning of the QR code whilst queuing makes payment easier.
No issues.
23. maj 2026
Besvarelse fra IMO Car Wash - Cwmbran
GG,
We're so glad we could bring your car back to life! It's wonderful to hear you found the QR code scanning convenient. Thank you for your feedback.
IMO Car Wash
Automated car wash was fine
Automated car wash was fine, but the manual pre-wash was not as good as I expected.
23. maj 2026
Besvarelse fra IMO Car Wash - Cwmbran
IMO Customer,
Thank you for your feedback. We're sorry the manual pre-wash didn't meet your expectations. We'll improve it.
IMO Car Wash
Still dirty rims
I paid for the diamond wash. I appreciate that bird poo can be extremely difficult to remove especially if it has been in for a few days. So that was not my issue with the quality of the wash. However my issue was the state my rims were left in. Previously the rims were sprayed with traffic remover and then brushed, that as well as going through the car wash would leave them nice and clean.
My rims are not clean they are still filthy. I do not understand why the standards have fallen here. The last time I used this car wash I had the same issue with dirty rims, but I thought it would just be a one off. Unfortunately that is not the case.
The gentleman who attended to me, was pleasant and polite.
11. maj 2026
Besvarelse fra IMO Car Wash - Cwmbran
Kirstie Anne,
We appreciate your feedback regarding the diamond wash and the cleanliness of your rims. We're sorry they weren't cleaned to your expectations and that our standards seem to have fallen. We will review our cleaning process to ensure better results. If you have not already got in touch please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Besvarelse fra IMO Car Wash - Cwmbran
Thank you for taking the time to write this review, your feedback is greatly appreciated. IMO Car Wash
Easy to purchase on line and use at the…
Easy to purchase on line and use at the car wash. My car was clean and shiny afterwards.
1. maj 2026
Besvarelse fra IMO Car Wash - Cwmbran
Dear Mrs Sandiford,
We appreciate you sharing your experience! We're so glad to hear that purchasing online was easy and that your car was clean and shiny afterwards.
IMO Car Wash
Very disappointing service
Very disappointing service. I paid for rain guard, but given the basic wash only and the staff is rude
23. april 2026
Besvarelse fra IMO Car Wash - Cwmbran
Cathy CTm,
We regret the subpar service and that the rain guard was not applied. We're also sorry to hear about the staff's behavior. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Good service and good finish
19. april 2026
Besvarelse fra IMO Car Wash - Cwmbran
Mr Shellard,
We appreciate you sharing; we are so happy to hear that you found our service and the results great during your visit with us.
IMO Car Wash
No attention to detail just could not…
No attention to detail just could not be bothered a very poor attempt at washing wheels and I’m very disappointed with the outcome of my car wash
Very disappointing indeed
You need to put someone that works for you secretly and see for yourself will not be going back there as you can see I’ve used this car wash many times with good results but this time very disappointing
21. april 2026
Besvarelse fra IMO Car Wash - Cwmbran
W Bajada,
We appreciate your feedback and are sorry to hear about the poor wash quality, especially on the wheels. We'll investigate the lack of attention to detail. Please contact us via our website so that we can investigate further.
Many thanks
IMO Car Wash
Besvarelse fra IMO Car Wash - Cwmbran
Marcus,
We're glad you found our services quick and easy to use, and that you were happy with the brilliant results. Thanks!
IMO Car Wash
Besvarelse fra IMO Car Wash - Cwmbran
Andrew,
We appreciate you sharing your experience! We're happy to hear that our staff was helpful, friendly, professional, and focused on your needs.
IMO Car Wash
Vehicle still dirty, pressure washer not working for pre-wash.
I haven't used the drive through imo carwash in a while. Thought I'd give it another try but the pressure washer wasn't working for the pre-wash. Because of this the machine wash didn't remove the bird droppings that were on the vehicle. I then had to clean the vehicle myself as the soggy droppings slid down the vehicle.
16. marts 2026
Besvarelse fra IMO Car Wash - Cwmbran
customer,
We're sorry the pre-wash pressure washer wasn't working, and the wash didn't remove the bird droppings. We'll check the equipment to prevent this issue in the future. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Besvarelse fra IMO Car Wash - Cwmbran
customer,
We apologize that you received the incorrect wash. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Don’t bother with Ultra HD
I paid for ultra hd but wasn’t impressed. Car still and dirt on the sides and marks were still on the bonnet. I’ve seen it look better from a cheap petrol station wash. Won’t pay for the expensive one again
7. marts 2026
Besvarelse fra IMO Car Wash - Cwmbran
Paul,
We regret that the Ultra HD wash did not meet your expectations, leaving dirt and marks. We appreciate your feedback and will investigate to improve our service quality.
IMO Car Wash
Besvarelse fra IMO Car Wash - Cwmbran
Grahame Stennett,
We appreciate your positive feedback! We're so glad you found our service friendly and were happy with the wash on your car.
IMO Car Wash
The pre wash was awful as the man only…
The pre wash was awful as the man only done half the car then couldn’t be bothered. Then after the actual car wash my, my wheels wasn’t clean and the rear window looked liked it never got cleaned.
14. februar 2026
Besvarelse fra IMO Car Wash - Cwmbran
customer,
We regret that the pre-wash and overall cleaning were unsatisfactory, especially the wheels and rear window. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Really good service and friendly staff
16. januar 2026
Besvarelse fra IMO Car Wash - Cwmbran
Tim Howells,
We're happy you found our service exceptional and our staff welcoming! Thank you for your positive feedback; it means a lot to us.
IMO Car Wash
Besvarelse fra IMO Car Wash - Cwmbran
Charlie,
We're happy to hear that you found our wash good, service speedy, and payment easy. Thank you for your positive feedback!
IMO Car Wash
Fantastic Service
Fantastic Service! On my first visit, the young man was invaluable and knowledgeable. I won't use anywhere else but here after this service. Thank you!
6. januar 2026
Besvarelse fra IMO Car Wash - Cwmbran
Claire ,
We're happy to hear that you found our service fantastic and the team member knowledgeable! We appreciate your kind words and are grateful for your trust in us.
IMO Car Wash
Wrong wash selected by staff
Wrong wash selected by staff. Car wasn’t cleaned still dirty when it came out.
6. januar 2026
Besvarelse fra IMO Car Wash - Cwmbran
Lee Green,
We regret that the incorrect wash was chosen and your car wasn't properly cleaned. Please can you get in touch with us directly on the following email?
Customer-Services@imo-carwash.co.uk
IMO Car Wash
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.