imageproperty.com.au Anmeldelser 

Terrible experience from beginning to end. As tenants, we felt like we were mis-represented and treated with contempt. We gave a month's notice at the end of our tenancy, only to be barraged by constant emails during that month, demanding that new tenancy inspections be conducted. They waived the legal requirement of 48 hours notice 3 of those times, and even threatened to gain entry should we not be present. On one occasion, we were only given 12 hours notice. To add insult to injury, they requested 5 of these inspections and never showed up for one. They did not even have the common courtesy to inform us of cancellations and failure to attend, so we were left there waiting well past the due time. During the stress of moving home, packing and cleaning, we had the added burden of stalling our move to prepare a four bedroom home for inspections that never materialised. In addition, the end of tenancy cleaning company that this agency recommended, failed to show up at the scheduled time and date, leaving us waiting 4.5 hours past the due time in front of a property we had already vacated. At the 11th hour, we were forced to locate other cleaners to do the job. Weeks later, we received a notice from the agent telling us we owe them $220 for steam cleaning carpets that we had already paid cleaners to steam clean. No invoice was provided to back this claim, only a demand that $220 be deducted from our bond. After waiting four weeks for the agency to sign off and approve us receiving our bond, the RTBA contacted us to tell us a dispute had been raised by the agency. We contacted the agency and reached a resolution, reluctantly agreeing to pay the $220, but again they stalled and not signed off. A recent notification from RTBA telling us that the request had been terminated due to lack of input from the estate agency. This has been over two months of nothing for no reason at all. At the least, it is incompetence and apathy on the part of the agency, at at most, a clear neglect of duty of care to clients. In the interim, we stated our case to Consumer Affairs, and also contacted media outlets about this dilemma, hoping for some kind of resolution. Our contact with the agency has reached no resolution.

We had a really positive experience working with Dante Bardell. They were attentive, responsive, and clearly invested in helping us find the right property, in the right location. Communication was easy and consistent, and they made the entire process feel smooth and well-managed. We are very grateful Dante took the time to call us with updates along the way!

My experience with Image Property has been a continuous nightmare, marred by incompetence, lack of communication, and unprofessional behaviour.
1. Bond Refund Delays: Despite fulfilling all tenant obligations, the agency has stalled the bond refund process for weeks. They insisted on unnecessary paperwork (Form 4) and delayed action even after I provided accurate water meter readings and paid the invoice.
2. Routine Inspection Failures:
• First Routine Inspection: The agent arrived two hours after the agreed window with no explanation or apology and did not provide proper identification or authority.
• Recent Routine Inspection: The inspection was cancelled without notifying us. When I called to follow up, I was told repairs were pending, and an inspection would not take place. This was incredibly disrespectful to our time and showed a lack of basic courtesy or professionalism.
3. Unprofessional Communication: Repeated issues of mismanagement, dismissive communication, and outright negligence have made this process needlessly stressful.

This agency has consistently demonstrated a lack of respect and humane treatment toward tenants. I will be filing formal complaints with the RTA and Fair Trading QLD to ensure these breaches are addressed.

If you’re considering renting through Image Property, think twice. Tenants deserve property managers who are professional, communicative, and accountable—this agency is not one of them.

We have rented twice now through Image Aspley, they easy to work with, professional, and they actually care.
Monika and Kelly are great agents to work with.