I have just experienced an attack on my credit. There were three separate attempts within three days to establish new credit cards using my identity. The service helped me the steps necessary to hal... Se mere
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Se, hvad kunderne siger
I mainly was interested in password management and account monitoring. The monitoring is good, but the password management is lacking. There isn't a sort capability on the passwords and no lookup ca... Se mere
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My rep was the most friendly, helpful, positive customer service rep I have experienced in years throughout any industry. He was so pleasant, such clear instructions on how to walk through while expla... Se mere
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Juanita was great. She patiently listened as I explained the fraudulent check that cleared my account and how Bank of America had been totally unresponsive and provided no status or any acknowledgeme... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
Identity Guard is an identity theft protection service that helps to protect your financial information, personal data, computer, privacy and more. From the company that has protected over 47 million customers for more than 20 years.
Kontaktoplysninger
P.O. Box 222455, 20153-2455, Chantilly, VA, USA
- 1-800-452-2541
- customersupport@identityguard.com
- www.identityguard.com
3,7
Middel
4 t anmeldelser
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very helpful , patient with great knowledge
Very helpful and patient
7. november 2022
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Hi Daniel, thank you for the wonderful review. We are glad to hear that our representatives were patient and knowledgeable!
AJ what is wonderful
AJ what is wonderful. He helped me contact the bank, he provided additional options to monitor my credit or lock it down and he was really patient explaining the process for everything.
1. november 2022
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Hello Robyn, thank you for your wonderful review! We are glad to hear that AJ was very helpful in assisting you with this matter and gave you peace of mind. We will let him know what a great job he did!
Agent confident
Agent confident, knowledgeable, well organized. Able to answer my questions and assist in formulating plan. Also appreciate that she speaks English.
1. november 2022
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Hello Cornelia, thank you so much for the wonderful review and your shared experience.
Problem solved
Had a major security breach- Identity Guard made notification to me, I called and Wow do they understand customer service. My agent Tammy was nothing short of amazing. Contacted the company where the issue occurred, got fraud alerts placed and reviewed all 3 credit bureau reports with me to see if there were any issues. I am confident the issue was solved and I am fully protected.Awesome people who know their business and over deliver on customer service.
28. oktober 2022
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Hello Tony, thank you for your wonderful review! We are glad to hear that Tammy was very helpful in assisting you with this matter and gave you peace of mind. We will let her know what a great job she did!
Amazing customer service!!
Jeff who helped me was very knowledgeable and professional. He walked me through the steps of handling the fraudulent credit inquiry someone made of me. He offered suggestions above and beyond contacting the Bank where the credit inquiry was made. I could not have navigated this on my own, and I cannot say enough good things about him.
24. oktober 2022
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Hello Cindy, thank you for your wonderful review! We are glad to hear that Jeff was very knowledgeable and professional. We will let him know what a great job he did!
Bibby was top notch!
Bibby was very helpful, answered questions and researched my issue the help alleviate concerns. She was on the three way call with me and the credit card issuer in questions. Top notch service!
24. oktober 2022
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Hello Valerie, thank you for sharing the experience you had with Bibi and the top notch service she provided. We will let her know what a great job she did.
Juanita took me through the whole…
Juanita took me through the whole process in a seamless manner so I could understand everything that was going to take place. Made me feel very comfortable, was very kind and very professional. Did a great job!!
23. oktober 2022
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Hello Jesse, we are happy to hear Juanita was outstanding and knowledgeable during the call. She's GREAT!
Bibi
Bibi was professional, caring and knowledgeable. She send me an email with a step-by-step process to follow. This helped me out tremendously.
24. oktober 2022
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Hello Edward, thank you for sharing your amazing experience with Bibi.
Miles was excellent and got my internet…
Miles was excellent and got my internet security up and running again after 3 months of not working!
He was A+ customer service
21. oktober 2022
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Hello Rose, it's amazing to hear about the experience Miles provided.
Confidence Building Communication
Everyone was pleasant, communicative, knowledgeable and thorough.
21. oktober 2022
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Hello Eric, thank you for this amazing review. We always do our best to assist and service our customers.
I really appreciate Ms. Mary and specially Ms. Judith for the great customer service!ervice
I really appreciate Ms. Mary and Ms. Judith for their very professional service in answering my questions regarding Identity Guard's plans. They made me have a lot more confidence in upgrade my plan with Identity Guard.
Many Thanks To Ms. Mary and Judith for your outstanding services!
Best regards,
Dang Nguyen
20. oktober 2022
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Hello, thank you for your wonderful review! We are glad to hear that Mary and Judith were very professional and answered all your questions. We will let them know what a great job they did!
Excellent Customer Service
Yesterday I had a not so great experience with their phone system so I sent them an email about it. Today I received a voicemail with a case number, once I called back I got right through and was connected with a customer service rep who was excellent, answered all of my questions, was extremely helpful, provided me with next steps for me to get more information on the alert to determine if it's legitimate or not and informed me of various actions I can do if I choose to do so to protect my identity further. The customer service rep also took my feedback on my not so great phone system experience, hopefully that will be used to improve that system. Today's call was excellent customer service and I can't wait to talk to you all again (although I hope I don't have to talk to you all)! Thank you!
19. oktober 2022
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Hello James, we’re sorry to hear about your experience with our phones yesterday. We can assure you that we will look into this. We are glad to hear that the second time around the experience was much better and we appreciate your feedback.
Encountered difficulty receiving email…
Encountered difficulty receiving email in password reset case. Tech support suggested I look in 'spam' folder. Despite my representations that I didn't have one (on my mobile device) he persisted, convinced me to login directly into comcast wherein I found i did, indeed, have one. Great persistence without essentially calling me an idiot. Grateful for the service & professionalism.
19. oktober 2022
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Hi Peter, thank you for the wonderful review. We are glad to hear that our representatives were able to assist you and provide amazing service.
Nancy was effective
Nancy was pleasant, helpful, patient, friendly, attuned to my problem, sincere about resolving it, and effective at investigating solutions. She also sought others' opinions and fulfilled a promise to call me later with a report. Nancy represents Identify Guard well.
14. oktober 2022
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Hello, thank you for sharing the experience you had with Nancy. We will let her know what a great job she did.
Great assistance
We worked with Oliva to solve an identity issue and charge issue to our account. She was extremely helpful and worked with us to the point where she had to forward us to another department to continue to the assistance.
13. oktober 2022
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Hello Craig, thank you for sharing your amazing experience with Oliva. We promise to keep working hard and diligently.
Bibi was VERY helpful
Bibi was VERY helpful and explained everything that would/should happen following my S.S. number breach. Very detailed, but made sure I understood everything that was explained to me, as well as ensuring all of my questions were answered to my satisfaction.
11. oktober 2022
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Hello Jeff, thank you for your wonderful review! We are glad to hear that Bibi was very helpful and explained everything. We will let her know what a great job she did!
Very helpful
11. oktober 2022
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Thank you so much for your review!
Trusted and true
It is always a wonderful experience with identity guard. Considering that identity theft is a terrible experience. They ask questions and offer support and provide answers.
10. oktober 2022
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Hello, thank you so much for the wonderful review and your shared experience!
Outstanding customer service
Outstanding customer service. Angelica and Viví took the time to listen and assisted me in closing d
An account which was opened wo permission. I decided to re new my subscription because of their attention to detail and customer care.
5. oktober 2022
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Hello David, we are happy to hear Angelica and Vivi were outstanding and knowledgeable during the call. They are GREAT!
Great help from customer support
Thank you for the great help from Olivia - White Glove Department.
30. september 2022
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Hello Alex, thank you so much for the wonderful review. We are glad to hear that Olivia was very helpful! We will let her know what a great job she is did.
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