The Home Service Club Anmeldelser 

I had a refrigerator that the compressor died on. I initially opened Claim #673814 & #673953, never received a response either was opened. I opened Claim #673953 and received an auto response of receipt 7/20/20.

After numerous calls, unable to get someone on phone I emailed Gabriella Holman who determined 7/29/20 I would receive credit for replacement refrigerator, as there was no one available or part available to repair my unit.

I went and purchased a refrigerator and sent email with invoice. I was told reimbursement was in process by Lyn as well as Gabriella. I never got a call or email regarding status of reimbursement.

I did not receive any communication from the claims department. I was unable to call or escalate this or obtain reimbursement for my claim.

As of 7/26/21 I have not received any written or verbal communication from your Claims Dept.

I just placed a call and was told this would be escalated to "upper management". This is a scam company who has no intention of honoring their contract.

Beware!!! This is a FRAUD COMPANY once they get your money they cover nothing and your $540.00 is gone, going through Hell trying to get my money back.

ARIZONA residents (or anywhere else there is extreme heat) do your research before purchasing a home warranty through HSC if your main goal is to have coverage in case your air-conditioner fails in the brutal summer heat. By sharing my experience, I hope to save at least one person the frustration I've experienced!
It finally happened, my air conditioner stopped working on Sunday, June 27.
I tried to submit a claim online, but apparently the website is under maintenance and existing customers don't have access to submit a claim. So, I called first thing Monday morning (6am MST) and got my claim submitted. Never received any communication back, so followed up Monday afternoon. I was told service was scheduled for Thursday, July 1.
Not really optimal when you have no air conditioning, and it's 110 degrees. They told me to try and call the technician directly and see if he can come earlier. Made a couple calls to the technician, no response. Called HSC asked them a second time for a confirmation of service, which the again reconfirmed.
Thursday came, no call, no show by the technician. Called HSC again to let them know, and they said they would give me a call back, which they haven't. I've had to proactively follow up with them over and over, with no resolution.
Going on 4 days with no air conditioning in AZ, still don't even know what the issue is, since nobody has even made a service call. Cant use my own contractor, or they won't provide the coverage I've paid for 5 years!

*****UPDATE*****
Day 9 and still no air-conditioning and no resolution. The automated response about customer satisfaction being important and a supervisor reaching out is a total lie, never received a call from a supervisor after that response. In fact, I called to speak to a supervisor and was told they would need to submit a request and it would take 24-48 hours for someone to call me back. That was 5 days ago! Finally had a technician show up to my house 8 days after submitting a claim. Today, I get a call saying they may not cover my compressor going out because of some BS reason! First, they try to dodge you by being unresponsive and hoping you just cover your own cost. Then, if they can’t they try to make up a reason that they don’t cover a par that is clearly covered in your contract!!! How this is legal, I’ll never know!

STAY AWAY FROM Home Service Club Warranty!!! My experience has been a nightmare.

Read any of the reviews (the honest ones, anyway), and you will see precisely how they operate. Their business model is to take the customer’s money, give them nothing but headaches in return.
Agents are full of promises never delivered on.
• “You can call me back at my personal line anytime.” It’s pretty amusing that the extensions each agent provided were all the same number. If do you call, the mailbox is always full.
• “We will call you back today.” (Don’t count on it)
• “We have scheduled a technician to come to your home.”
They actually sent notices to me via email, with the time, date, and phone number of the “technician” scheduled to come to my home. When there was a no-show, I called the number listed on the ‘Claim update,’ and the company HSC listed said they had no scheduled appointment at my home and had never heard of HSC. One company said they don’t ever deal with home warranty companies. The worst part is they did this TWICE in a row. Imagine damaging the reputation of legitimate businesses, the angry phone calls these innocent people/businesses must get, all because HSC is a fraudulent sham.

When you have had enough and ask to speak to a manager or supervisor, there is NO WAY to escalate an issue. Agents will tell you that is not possible. I have been hung up on for the asking.

After almost three months without a working furnace and no resolution, their answer was: “Find your own service person to fix the issue. But you must call us when they are in your home so we can approve the claim. We reserve the right not to approve the claim.” So, I am to find my own service person to fix the issue, and you may or may not pay the claim? So what exactly am I paying for here?

Honestly, this company should be shut down. Look at the number of complaints, and they are all pretty much the same. Do yourself a favor and stay away.

Once, the contract was paid for the experience I’ve had with HSC Warranty Service has been a nightmare.

The Home Service Club
305 Broadway 9thFloor
New York, NY 10007

-$499.99 annual contract price paid in full for Home Warranty. My bank shows the transaction was processed 1/11/2021.

-Approximately 30 + days after (February) I had a problem with my dishwasher and contacted HSC regarding.
I was VERY dissatisfied with the suggested solution: No service person would come out, I was to shop for a new one at Lowe's and provide them the information on the item. I would receive about $100 credit ( which they would pay directly to Lowe’s and I would be responsible for the difference. I opted to cancel the contract instead. I was told that would be fine and that they would contact me.

-Having received no contact, I called them and was told it was indeed cancelled and I would receive a full refund.

-When the refund was not received, I called to check and was told the cancellation had Been processed. In fact they said the cancellation had been processed on 19 March. I waited. Nothing was received.

-I called back in April and was told they would investigate. I again waited.

-I called spoke to Claire ext 3050 on 24 May. I explained how long it had been. She said she would escalate, personally look into it, promised to call back by the next day and gave me her extension. I waited.

-I received no call from Claire, I called again 6/4 and spoke to someone who sounded like Claire but claimed not to be. Again, I was told it would be escalated and a message would be left for Claire regarding the issue. I waited.

-I called again 6-22 and spoke to Mark. I was told AGAIN, it would be escalated. As I had done each time before, I explained how long this had been going on, and that obviously this “escalation” process was not working. Mark went into the standard response copied below:

“The only process that can be followed is to send an internal message to the proper department for them to check and follow up on the refund process.”

Nothing has been done, no follow up, no refund.

As an aside to all this. I was able to get my dishwasher problem resolved for not the price of a new one (about $1000+) but $80.00.

Scam Company, waste of time and money
1) Sales folks of this company do not even listen properly. Address they associated with my policy was 50 miles away. I'd to wait for 2 hours on phone to get that fixed.
2) If there is any repair they work with a specific retailer, if they dont have that model you are stuck, they will not even pay money amount they pay is very less not even 1/4 of the cost
3) Their website never worked more than 4 months, whenever you ask about website standard answer. "Migrating to new website"
4) with dissatisfaction in service closed account its been 2 months I've not received any refund. Reached out to Support personal Standard answer. they dont have access to billing systems, we will put a request but they dont have way to get response.
This is a pure fake company with sales team.

UPDATE -- Aug/30
Called no less than 10 times to the company for refund. Same answer "Your Account is canceled we have put an internal note team waiting for response"
its been few months I am chasing.

Worst experience.
You get warranty but cannot avail it

Purchased two policies from The Home Service Club, after reviewing policy e mailed to me and within hours I canceled, 5 days later they refunded my CC for one of the policies but not the other, as of now it's been almost 2 months of calling them weekly with no refund from them yet, I keep being told with 3 days credit should show, I finally contacted my CC company and let them deal with it.
UPDATE, 16 days later, no credit yet for services I did not receive, this company is a total scam.

I am in the market for trying to purchase a Home Warranty plan. Called The Home service club. The phone representative was very rude. He spoke more and listened less. I was trying to ask some questions about the coverage and additional items I wanted covered. But all he wanted to do was talk, and sell me a plan as soon as possible! Bad experience, even before I purchased a plan from them. Am not going to go with them at all.

They started off right with a quick fix of a simple plumbing issue but when things got more serious & I needed a garbage disposal replacement, they were a complete nightmare. After 3 weeks & multiple calls to get updates with nothing the job finally got done. It was supposedly in a "rush" status. What a joke! Canceled weeks later after install for them to charge back everything done in the last year of their coverage taking it all out of my refunded pro-ration of costs for 5 years. They left me just over half with only 14 months of use. Steer clear of them regardless of ratings. Their coverage is weak & their service & timing is one of the worst I have seen industry wide. Take it from someone in real estate who has delt with many different companies over the years. Don't waste your money!

If you want to waste your money buy a warranty from this company. I have had TWO warranties for my two homes and when I needed help they offer ZERO. 1- They do not fulfill their commitments. 2- You need to contact them over 15 times and get no result. 3- They have contracts with technicians who complain that the company do not pay their share of cost. Therefore they collect service fee and they (technicians) do not do anything for you. 4- I am not sure they have a license to provide services in California, I asked them for their license number and they gave me fake numbers. Please note that there is another company (in California) with an almost similar name, this is not that company. 5- Not sure they pay taxes to the state of California, I reported them to tax authority in CA 6-I am switching back to my previous company (I was deceived by rep last year, I suffered from my mistake.
7- I am not sure how but if there is a way I am happy to provide more info about my horrible experiences with this company.

Made every effort not to pay for claims and gave a lot of excuses. Also took forever to resolve issues, so if something important like a heater/AC breaks you will probably be paying out of pocket anyway. I recommend if they say that your claim "isn't covered" then ask to have a technician come out anyway. You might have to pay out of pocket but every time I did it, it ended up being a covered issue that they were trying to pretend was something else. I'm switching to a different company at the end of my term because they are infuriating.

I have a 1 year contract with them. My dishwasher is not washing and the dishes come out dirty. I called to place a claim and they are asking me to pay the cost of the dishwasher plus installation and hauling. They want to just pay $75 for it. So please do not choose this insurance if your appliances are older as they pay only the cash value of the appliance. Also no one came to check/repair the dishwasher. I gave 2 stars because the customer services representatives were warm. I cannot call or talk to anyone to dispute. This was a shocking experience for me as the contract clause for this is questionable and biased.

I purchased a home warranty from Home Service Club for $705.35. After downloading the contract and reading the details of what was covered, I figured out that the yearly payout maximums were well below what I would have expected, so I immediately cancelled the coverage using their web-site. After not receiving any email confirmation or ETA of the refund, I called their customer service number (800-601-1009), but could not get through and had to leave a message. I did not receive a call back until several days later, and I was told that I would not receive my refund for 30 to 45 BUSINESS (not calendar) days, excluding any holidays. This was completely unacceptable given that the funds were immediately removed from my account at the time of purchase. I tried to escalate the issue, but was again given a hard no. I FINALLY received my refund after OVER two full months, and I truly believe I would not have received my money had I not disputed the charges with my bank and filed a complaint with the Better Business Bureau. HSC kept citing COVID as the reason for the delay, but that is a ridiculous excuse for something so simple that should be automated. My guess is that they are having cash flow problems and didn’t want to let go of it. Steer clear of this company.

They don't cover what they say they do. Here's the latest language they sent to try to back up their scam. Mind you I've asked for the contact several times and they cut and pasted this into an email, refusing to send the contact

D. COVERED ITEMS 

This Agreement provides coverage only for those items specifically listed as being covered on your Coverage Summary Page (which is attached and included as part of this Agreement) and excludes all other breakdowns and/or items. HSC agrees to repair or replace those specific items if they become inoperative during the term of this Agreement due to mechanical failure caused by NORMAL WEAR AND TEAR, and are subject to the terms and conditions of this Agreement. 

This Agreement covers only mechanical failures relating to the mechanical parts and components of those domestic-grade items that were in the home and in proper and safe operating condition and permanently installed and located within the perimeter of the main foundation of the home on the Agreement effective date. “Mechanical failure” occurs when a covered item becomes inoperable and unable to perform its designated function, subject to the limitations and conditions set forth herein. Examples of not covered: conditions that existed prior to Agreement effective date; lack of routine care and maintenance; misuse; and rust and/or corrosion. “Domestic-grade” items are those that were manufactured and marketed solely for installation and use in a residential family dwelling. The covered item will be deemed to have been in “proper operating condition” on the Agreement effective date if it was correctly located within the home, was fully connected, was capable of successfully performing all operations commensurate with the manufacturer’s original design intention, and did not pose any hazard to life or property. Determination of the operating condition as of Agreement effective date, and the nature of any failure, will be made by HSC based upon our professional opinion, reflecting but not limited to, diagnosis made by our Authorized Service Contractors or trained direct employees. The items listed in Section D as “Examples of not covered” items are not meant to be all-inclusive and are provided for illustration purposes only. They do not limit our right to decline coverage for items not specifically mentioned and should not in any way be deemed an expansion of Covered Items.

H. LIMITS OF LIABILITY

3. This Agreement does not cover failures which may result from other causes, such as without limitation: abuse or misuse; improper installation; improper or insufficient maintenance; failure to clean; neglect; impact damage; physical damage; lightning strikes; missing parts; animal, pet and/or pest damage; casualty; acts of G-d; structural and/or property damage; structural changes; flood; smoke; earthquake; freeze damage; fire; electrical failure or surge; water damage; mud, soil movement, storms, accidents, or failure due to excessive or inadequate water pressure; accidents; war; nuclear explosion; acts of terror; reaction, radiation or radioactive contamination; insurrection; riots; vandalism; or intentional destruction of property.

7. This Agreement does not cover upgrading or making modifications to items due to, but not limited to, the following reasons: capacity (over or undersized); dimensional or design change; conditions of insufficient or excessive water pressure; conditions of inadequate wiring capacity; circuit overload; power failure and/or surge; failure to meet building code(s); zoning requirements; utility regulations; or failure to comply with local, state or federal laws or regulations (such as 13 SEER federal mandate effective January 23, 2006). If a system, appliance, or component is determined to be undersized or overloaded, or inadequate, repair or replacement of the malfunctioning system, appliance, or component is not covered by this contract.

they never covered my gas dryer -- they sent me three different appliance contractors and each time I spoke with the contractor, they said they did not service home warranties. Requested a refund and told it will take 30 to 45 days to process...total ripoff

This company is a scam. The first time we tried to put a claim in was for our oven. They didn’t cover it because it wasn’t tested during the inspection. Then the tub drains slow and so we had someone come out today. Paid the $95 deductible just for them to try to say that it won’t be covered because there was rust. Well if there was rust, it wasn’t when we owned the damn home!! We just bought the house 1/17/2020.

Our blower went out about a week ago. We have no heat and the weather has been getting pretty cold. We are still waiting for some action to be taken. I don’t trust them. DO NOT use this company. Fraudulent as all hell!

In my opinion, they’re a fraudulent company. They take your money and provide no service. I’m genuinely surprised there isn’t a Civil Lawsuit against them. Do yourself a favor and go elsewhere.

I have used Home Service Club in three different houses already in two different states. They were equally effective both times. I'm considering getting my property in a third state covered. The very best there is!

It is nice to find a company that is very trustworthy and committed to excellence! We have had this house for close to seven years and have renewed the warranty each year. Over this period, Home Service Club has sent reliable contractors each time we filed a claim. Great value for money. 5 stars!