Hrvatski Telekom Anmeldelser 

Been their user for 10+ years... i have been satisfied so far BUT last 2-3 years they are very bad... problems all the time with network, problems with this and that... asked them to change my personal info so many times they never did, they have so little agents you will be lucky if you wait one to answer you in 1h
Very dissapointed lately as their loyal customer all these years and slowly noticing their downfall... do not reccomend to anyone anymore.

I’ve been a loyal T-Mobile customer for over 4 years, and while their services are fine when everything works, their technical support is a complete disaster.

There’s no proper communication channel—everything is dominated by useless chatbots and automated call systems. Talking to a real person is nearly impossible. Even finding the technical support email is a challenge, as it’s hidden from users. When you do manage to send an email, don’t expect a helpful or timely response. My first attempt took over 15 calendar days just to receive a generic reply asking for account details. After responding, I’m now stuck in an endless loop of waiting, with no resolution in sight.

Adding insult to injury, you’ll receive automated apology emails saying they can’t provide proper support and recommending faster resolutions through chat agents or Facebook Messenger—options that are equally frustrating and ineffective.

T-Mobile's hypocrisy is astounding. If you’re even a day late paying your bill, they’ll hound you with calls, reminders, and penalties on your next invoice. But when you need their help, you’re left praying for a miracle.

To anyone visiting Croatia: avoid T-Mobile at all costs. Their flashy commercials and appealing packages are nothing but a ploy to take your money. Their promises are empty, and their customer support is practically non-existent.

Impossible to get support - waiting time is unbelievable,
their app doesn't work and after a year it's not fixed,
they do not send pdf bills no matter how many times you contact them or visit one of branches.

Nicht empfehlenswert.
Hatte vor 4 Wochen den Vertrag verlängert und sollte längst einen neuen Router erhalten. Der ist aber immer noch nicht da.
Dann war der Rechnungsversand auf E-Mail wiedermal umgestellt worden, aber es klappt weiterhin nicht, mit der Rechnungszusendung als PDF Datei.
Schade, dass es nicht klappt, war bereits wegen dem Problem 3x in dem T Laden in Zadar gewesen.
1A wird sich freuen, mich demnächst als neuen Kunden zu begrüßen.

Ne Telekom. Sedam dana bez internet. Niko se nejavlja. Samo virtualno. Kakva je to pomoć. Koja je to budućnost sa Robot pričati. Grozno. Prekodam ugovor sa telekom odma.

Cool, kao daju dodatne mb kad uplatis online preko kartice na simpi. 3gb za 15eura extra interneta i onda oatavis data upaljen preko noci, ne koristis telefon uopce i probudis se i imaa 1gb. Naravno ne mozes nigdje provjeriti svoju potrosnju. SCAM

DO podrške nikako, skupa usluga

I bought the SIM card from them because they had an offer online: double GB plus 20GB welcome. That was the only reason I purchased their SIM card. I even double checked with the agent that the offer is real and valid before I purchased it, and they confirmed it with me. The next day I purchased the SIM card and was going to activate it, but when I went to pay for the tariff the offer was not showing anymore. Because of that reason, I contacted their agent again to ask if the offer is still valid to which they were convincing me it is still valid and that I should go ahead and purchase the tariff. After I have purchased the tariff I had no double GB nor the 20 extra GB of welcome. I contacted the same agent again raising this issue, to which they replied that it takes a while and that if it is not completed until the next day i should contact them again. The next day nothing changed, I contacted them again and was on the chat with them for three hours, for them to try and convince me of the same thing again, only to tell me after 3 hours that that offer was no longer valid and there was nothing they could do. They lied the entire time and did not even apologise. After that I had to contact the refund support to which they took over 2 weeks to reply only to tell me they did nothing wrong and there is nothing they can do. So save your money and stay away.

I ordered home internet and after 2 months of calling their bad customer support with their excuses that there is a lot of work in my area and that it will be done next week i gave up and chose a different internet provider. Dont lose you time with this provider even if it has or puts good price offers its just not worth if you're not even getting any service.

Odjavio sam uslugu na 6mjeseci,poslali su mi račun za još pola mjeseca,kada sam ih nazvao rekli su da njihov algoritam nije povukao moju odjavu,pokušao sam preko njihovog chata to riješiti nakon 1h45min čekanja,nitko mi se nije javio,katastrofa odnos prema dugogodišnjim korisnicima,a njihova služba je kao ruski rulet,zavisi tko se javi,ponekad se problem riješi u 10min,a drugi put isti problem traje po par dana,ponekad i tjednima ali nikada ne umanje račun

Od kraja rujna dogovaramo uključenje nakon isteka Ugovorne obveze s drugim operaterom. Na dnevnoj bazi se čujemo s posredničkom djelatnicom (izvjesna Tamara) ali pusta obećanja. No, sad kad vidim recenzije i ocjene, ovog operatera U ŠIROKOM LUKU TREBA IZBJEGAVATI HTtelekom, iako ni A1 nije bolji.

As the title implies, we have been without internet for over two weeks at the time of writing this. We recently got their fibre optic internet services which was a pain to begin with. We signed their agreement to switch to them as our ISP in early June, after which it took two weeks for the first crew to arrive which set up the cable, and then it took another week for a second crew to come out to set up the router, but they determined there was a break in the signal at around 200m from the endpoint (our home). They said they couldn’t do anything as this wasn’t their part of the job and the first crew would have to come out again. We were told it would be next week but soon a month had passed, and then another half a month before they finally came again to fix the issue, and then again we had to wait for the second crew to come set up the router. After that the internet worked fine for a month until the 3rd of October at which point around 11pm during a storm the WiFi went out. I figured it was due to the storm and went to sleep soon after that, but the following day when I saw it was still out I tried resetting the router, physically unplugging the router from the electric socket which still didn’t fix the issue. The fault was reported the same day and the next week (as this was a Friday) a technician came out and concluded there was a break in the signal at 928m in the line. He said someone would come fix it within a week, and now it has been a week and a half going onto two. Their support channels are god awful, we’ve contacted them and all you get is an automated message saying “is this your contact info? If you do not respond soon all messages will be deleted and the report will be dismissed.” I doubt they’d send such a brazen automated response to their business customers, but at least they know how to treat their regular customers right. God awful company that absolutely doesn’t respect your time, but they sure do love sending you bills (they sent us a few euro bill for the last two days in August which is when we first got the service) for menial things that aren’t even a drop in a bucket not even a palm for them. Strongly advise against using their services.

You pay for 100mb you get 2.6-10mb .
If you call you'll get diverted to a chat bot .
Live agents doesn't answer after 50mins waiting .nobody answer at all .
AVOID AT ALL COST . just a SCAM COMPANY. And they keep calling you and offer things even if you don't want but when you need them ..you can just go FK yourself.
DNO DNA

Ocajan gasi se svakih 5 minuta i spor je ko kurac

Purchased a 3 months internet esim card. They deactivated the card and would not reactivate it / resend me another esim via IOS App customer support.
They told me to call them on their number...

Me explaining the issue to them via a phone call would cost me at least double of what i have paid the card.

Cekam 8 sati na support. Katastrofa!!!

During our travel in Croatia we bought 2 eSim with unlimited data traffic, the cost was very cheap, eur 10 for both eSim - validity 10 days. Very good connection, easy to use, no problem at all. Thank you and see you soon!

I experienced a sim Simpa XXL (summer 2024 offer):
- Bad connection (very bad! usually 1,5- Mbps in download in the morning; a postal card is faster)
- Useless support (useless and kind at first level, useless and mean when you talk with someone in the administration department)
- App & procedures complicated, time consuming, sometimes malfunctioning
- Tricky communication (they suggest to top up money to renew the offer, but when you do it you discover that you can't renew the simpa xxl offer, you are just buying GB at an UNBELIEVABLY HUGE PRICE). The only way to "renew the offer" is to buy a new SIM (they tell this only when you talk with the support)

Die Homepage, die App als auch die Restriktionen denen die Servicemitarbeiter unterliegen sind einfach nur grausam.

Folgend meine Erfahrung:
Habe im Urlaub das Produkt "mobiles Internet 80 GB", das verbraucht wurde & ich um ein 20 GB Paket aufstocken wollte. Ich klicke auf den Aufstocken-Button & die Pakete "20 GB" sowie "20 GB Plus" werden mir angezeigt, aber ohne Preiseangaben ... da stand einfach nur EUR ohne Zahlen.
Ich habe es dennoch angeklickt und die Info erhalten, dass die Aktivierung bis zu 24 Studnen dauern kann & nach 30 Stunden war es immernoch nichts aktiv. Also gehe ich zum Shop, die Servicemitarbeiter durften mir aber nicht helfen, weil der Vertrag auf den Namen meiner Mutter läuft & sie persönlich da sein musste ... obwohl ich meinen sowie auch ihren kroatischen Personalausweis als Nachweis dabei hatte. Nun gut, dann eben noch einmal mit meiner Mutter zum Shop & dann wurde auch geholfen (Übrigens: Nur bei einer notariellen Vollmacht könnte ich es für meine Mutter regeln!?). Sie haben mir auch den Zugang zum HR Telekom Online-Portal empfohlen & ich bin der Empfehlung gefolgt. Fürs Online Portal registriert & siehe da, dort wird unter MEINE PRODUKTE mein mobiles Internet nicht gelistet. Man kann jedoch manuell diese hinterlegen, dazu musste ich die Telefonnummer der SIM-Karte fürs mobile Internet hinterlegen & anschließend bekommt man eine SMS mit einem Code geschickt. Dumm nur, dass bei den SIM-Karten für mobilen Internet kein SMS Empfang funktioniert & eine alternative Methode des Codeversands (z.B. an die hinterlegte Mailadresse) nicht möglich ist. Ich gehe wieder in den Live-Chat & versuche das Problem zu lösen, aber der Chat-Mitarbeiter kann es nicht lösen, dass können nur andere Servicemitarbeiter, die man telefonisch anrufen muss.
--> Das war mir zu blöd & ich habe hier abgebrochen. Ich als in Deutschland lebender Kroate konnte mich noch verständigen, aber für Touristen ist dies eher abschreckend.

(1) Wie miserabel ist die Programmierung & Qualitätssicherung, wenn
- keine Preise angezeigt werden
- nicht automatisch die gekauften Produkte im Kundenportal erscheinen
- man einen Bestätigungscode nur per SMS an Telekom-Nummer versendet, die keinen SMS-Empfang erlaubt!?

(2) Wie miserabel ist es, ein Service zu etablieren, bei dem ein Chat-Servicemitarbeiter nicht die Möglichkeit hat ein Produkt in Kundenportal zu hinterlegen!?

(3) Wie miserabel sind die Verantwortlichen/Entscheidungsträger, die all das etabliert/erlaubt haben!?

Könnte man hier Bilder hochladen, dann könnte ich sogar einige der oben genannten Punkte zeigen.

Nach so einer Erfahrung sieht & bewertet man die Telekom Deutschland ganz anders.